Hold - Avaya


Definity Quick Reference Manual

Feature operation

Hold

You can place callers on hold to answer other calls or to find information for the
caller. You can have a call on hold at each of the 6 call appearances.
To place a call on hold:
1. While on an active call, press the
To return to a held call:
1. Press the call appearance button where the call is held.
2. To end the call, press the
The On Hold lamp at the call appearance button goes on.
The call appearance lamp goes off.
The display goes blank.
The Position Available lamp goes on.
The console returns to the normal operating mode.
The On Hold lamp at the call appearance button goes off.
The call appearance lamp goes on.
The Position Available lamp goes off.
The person who was on hold is reconnected to the console.
The person's name (if available) and extension are displayed.
RELEASE
You are disconnected from the call.
The call appearance lamp goes off.
The display goes blank.
The Position Available lamp goes on.
The console returns to the normal operating mode.
NOTE:
When the On Hold lamp flashes, it indicates that the hold time has
expired. When this happens, the console also beeps to indicate that a
call needs attention. Press the call appearance button and answer the
call.
button.
HOLD
button.
Issue 4 July 2001 31