Emergency Access To Attendant - Avaya


Definity Quick Reference Manual

Console operations
7. Press the
8. You can now process other incoming calls.

Emergency Access to Attendant

The switch is administered to provide a way for users to place an emergency call
to the attendant by either taking the handset off-hook or by dialing a feature access
code. It works as follows:
1. A user takes the handset off-hook or dials the feature access code.
a=
2. Follow your local procedures for handling emergencies.
NOTE:
Even if the attendant console is in night service, the call still rings at the
attendant console, but it can be answered at the backup telephone with
Trunk Answer Any Station, or from a designated emergency redirection
telephone.
30 DEFINITY ECS Console Operations Quick Reference
button.
POS BUSY
The Pos Busy lamp goes off.
The Position Available lamp goes on.
If the user took the handset off-hook, the call automatically rings at
the attendant console after a predetermined amount of time
(usually 10 seconds after dial tone stops). The call rings at the
console with a louder-than-normal volume. If the guest dialed the
feature access code, the call rings immediately at the attendant
console.
The following displays:
EXT<ext> Ext<ext> 00 in EMRG Q