Forced Release; Split Calls - Avaya


Definity Quick Reference Manual

Basic operation
4. Dial the outside number, and listen for call progress tones. If you hear:
5. To end the call, press the

Forced release

While making calls and answering calls, you can get in a situation where you
cannot cancel or release a call. If this happens, use the
This disconnects you from the current call and returns the console to the normal
operating mode. Use this feature only when necessary.

Split calls

You can disconnect temporarily from a call, make a call to another person, and
then connect the two people together. You always must split a call in order to
transfer an incoming call to a extension or to an outside number. Splitting allows
you to do the following:
Either talk with the second person to announce the waiting call, or drop out
of the call before the second person answers.
Connect the two calls together.
Join the calling and called parties in a 3-way connection from which you
can later drop out.
Return to the split calling person if the called person does not answer or
does not want to accept the call.
Ringback tone and the call is answered, go to
not answered, press the
button and try again later.
RELEASE
Busy tone or intercept tone, the call cannot be completed as dialed;
press the button and redial, or press the
CANCEL
try again later.
RELEASE
You are disconnected from the call.
The call appearance lamp goes off.
The display goes blank.
The Position Available lamp goes on.
The console returns to the normal operating mode.
Step 5.
button and redial, or press the
CANCEL
button.
FORCED RELEASE
Issue 4 July 2001 15
If the call is
button and
RELEASE
button.