Avaya


Definity Quick Reference Manual page 27

Feature operation
The following is a typical scenario for answering overflow attendant console calls
from a backup telephone:
1. The Calls Waiting In Queue threshold is reached.
2. Press either the
OPERATOR
3. To answer the first call in queue, dial the Trunk Answer Any Station
feature access code _____ or press the automatic dialing button
administered with that feature access code.
4. When finished with the call, hang up.
In addition to answering overflow calls, you can use the backup telephones in a
hospitality environment to handle guest requests such as wakeup calls. To do this,
the following feature buttons must be administered on the backup telephone(s):
Automatic Wakeup
Check-In
Check-Out
Do Not Disturb Extension
Night Service (a
telephone)
Busy indicators for the attendant console and the other backup telephones.
The backup telephones beep and will beep every 10 seconds until
the calls in queue go below the threshold or you shut the ringer off
by pressing the
RINGER CUTOFF
The Queue Calls lamp starts flashing.
If calls remain in the queue for 15 seconds, the Queue Time lamp
starts flashing.
or
QUEUE CALLS
The display shows how long the calls have been waiting in queue
and how may calls are in queue:
Qtime 00:24
button can be assigned on only one backup
NIGHT
button.
button.
QUEUE TIME
calls:5
Issue 4 July 2001 23