Split Swap - Avaya


Definity Quick Reference Manual

Console operations
This feature is activated automatically after you answer an incoming call if you do
any of the following:
Dial an extension number using the DXS Selector Console.
Press the
number, a trunk access code, or the Automatic Route Selection feature
access code).
Press a trunk group select button.
While the calling person is split from the console, the Split lamp is on. The split
condition is canceled, and the Split lamp goes off when you perform one of the
following:
Press the
and disconnect the console.
Press the
person, and the called person.
Press the
to the calling person.
To activate and cancel the split condition, refer to

Split Swap

Split Swap allows the attendant to alternate between active and split calls. This
operation may be useful when the attendant may need to transfer a call, but first
must talk with each party before completing the transfer. This operation is done
using the
SPLIT SWAP
!
SECURITY ALERT:
The Split Swap operation can involve transferring calls per the callers
requests. Refer to
security issues.
To use the Split Swap feature:
1. While active on a call, press the
2. Dial the number for the person to whom you may transfer the call.
16 DEFINITY ECS Console Operations Quick Reference
button, and then dial a number (for example, an extension
START
button to connect the split person to the called person
RELEASE
button to establish a 3-way connection with you, the calling
SPLIT
button to cancel the outgoing call attempt and reconnect
CANCEL
button.
''Transfer'' on page 39
You hear a dial tone.
The Split lamp goes on.
You hear a ringback tone.
The display shows the number you are calling.
''Transfer'' on page
for more information concerning
button.
START
39.