Serial Calling - Avaya


Definity Quick Reference Manual

Console operations

Serial Calling

The Serial Calling feature allows incoming trunk calls that you have transferred to
an extension to automatically recall the console after the called person hangs up.
You can then transfer the call to another extension.
To use the Serial Calling feature:
1. Answer the call the same way you would answer any other incoming call.
2. Press the
3. Press the
4. Dial the number for the person to whom you want to transfer the call.
5. Press the
6. When the called person hangs up on the calling person, the calling person
is automatically routed back to the console.
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38 DEFINITY ECS Console Operations Quick Reference
button.
SERIAL CALL
The Serial Call lamp goes on.
button.
START
You hear a dial tone.
The Serial Call lamp goes off.
The Split lamp goes on.
You hear a ringback tone.
The display shows the extension you are calling.
button as soon as the call starts ringing.
RELEASE
The calling person is connected to the ringing phone line.
You are disconnected from the call.
The Split lamp goes off.
The call appearance lamp goes off.
The display goes blank.
The Position Available lamp goes on.
The console returns to the normal operating mode.
You hear a 1-burst repetitive ring.
The display identifies the incoming call as a serial call:
co to front desk
The Position Available lamp goes off.
The call appearance lamp flashes.
sc