Avaya


Definity Quick Reference Manual page 18

Console operations
Making a call to an outside number requires an outgoing trunk. You can access an
outgoing trunk in two ways:
You can make a call to an outside number by dialing a code for the
Automatic Route Selection feature or a specific trunk group, or
You can make a call to an outside number by pressing the trunk group
select button for the desired trunk.
To make a call to an outside number:
1. Do one of the following:
a. Press the
b. Press a trunk group select button. Continue with
2. Dial the trunk access code or dial the Automatic Route Selection feature
access code.
3. Listen for the call progress tones. If you hear:
14 DEFINITY ECS Console Operations Quick Reference
NOTE:
Trunk group select buttons are not available at some locations. If the
trunk group select buttons are not administered, dial the trunk access
codes using the dial keypad.
button or an idle call appearance button.
START
You hear a dial tone.
The call appearance lamp goes on.
The Position Available lamp goes off.
The call appearance lamp goes on.
The Position Available lamp goes off.
The trunk group select Busy lamp goes on.
Dial tone, this is a valid trunk access code. Continue with
Busy or reorder tone, this indicates that there are no outgoing trunks
available. Press the
CANCEL
button and try again later.
Intercept tone, this is an invalid code. Press the
redial, or press the
RELEASE
Step 3.
button and redial, or press the
CANCEL
button and try again later.
Step 4.
RELEASE
button and