Avaya DEFINITY Installation And Getting Started Manual
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Avaya DEFINITY Installation And Getting Started Manual

For nt/windows 2000
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DEFINITY
Network Management
Release 4.0 for NT/Windows 2000
Installation and Getting Started
585-229-771
Issue 1
December 2001

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Summary of Contents for Avaya DEFINITY

  • Page 1 ® DEFINITY Network Management Release 4.0 for NT/Windows 2000 Installation and Getting Started 585-229-771 Issue 1 December 2001...

  • Page 2: Table Of Contents

    December 2001 Page 2 Contents Contents 2 Resources and Notices 5 Introduction 5 Avaya Resources 5 Sales and Design Support Center (SDSC) 6 Lucent Worldwide Services (LWS) 6 Technical Services Center (TSC) 7 References 8 Avaya References 9 Vendor References 12...
  • Page 3 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Contents Page 3 Supported Systems 23 System Requirements 24 DEFINITY Network Management CD-ROMs 25 2 Preparing to Install DNM 26 Customer Pre-Installation Checklist 26 Understanding pcAnywhere Security 26 3 Installing DNM 28 Introduction 28 Installation Checklist 29 Technical Verification Checklist 30...
  • Page 4 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Contents Page 4 4 System Administration 42 Introduction 42 System Commands 43 Start and Stop Commands 43 System Health Commands 44 Backing Up and Restoring the Database 45 Backup 46 Restore 47 System Configuration Files 48 Administer the Alarm Notification 49 Description of Alarm Notification Options 50...

  • Page 5: Resources And Notices

    This chapter contains resources and notices that are pertinent to the DEFINITY Network Management (DNM) products. Avaya Resources Avaya provides customers with a variety of planning, consulting, and technical services. The client executives are the customers’ primary source to obtain information and explore custom options to meet their specific business needs.

  • Page 6: Sales And Design Support Center (Sdsc)

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Resources and Notices Page 6 Sales and Design Support Center (SDSC) Sales and Design Support Center (SDSC) The Sales and Design Support Center (SDSC) works with customers and client teams to develop detailed solutions for connectivity to the DEFINITY system and other supported systems.

  • Page 7: Technical Services Center (Tsc)

    The Technical Services Center (TSC) provides support for DNM and DPA to client teams, field technicians, and customers. The TSC works with the customer and the Avaya field technicians to perform the tasks below and to ensure that the products are properly installed and working: •...

  • Page 8: References

    "Avaya References" on page 9 • "Vendor References" on page 12 Customers can access web sites that are outside the Avaya fire wall. CAUTION: The owners of the web sites may change the universal resource location (URL) for a specific web site address without notice. The reference information will be updated with...

  • Page 9: Avaya References

    Page 9 Avaya References Avaya References The table below contains Avaya web sites, phone numbers, and email addresses for various sources. Some of the web sites are inside the fire wall and are not accessible to customers. Table 1. Avaya resource sites...
  • Page 10 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Resources and Notices Page 10 Avaya References Table 1. Avaya resource sites Source Web Sites Sales and Design Support Phone: 1-888-297-4700, prompt 6 Center (SDSC) Main web site (requires a password) http://sdsc.avaya.com...
  • Page 11 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Resources and Notices Page 11 Avaya References Table 2. Avaya resource sites INSIDE Firewall Source Web Sites Documentation and Training DNM 4.0 project web site: Information Development http://pubnet.avaya.com/Projects/DNM/ http://aem-support.dr.avaya.com/ DEFINITY Enterprise...

  • Page 12: Vendor References

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Resources and Notices Page 12 Vendor References Vendor References The table below contains the web sites for third-party vendors. Table 3. Vendor web sites Vendor Web Sites AIX patches: http://techsupport.services.ibm.com/rs6000/support Computone I/O cards Main site: http://www.computone.com Equinox...
  • Page 13 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Resources and Notices Page 13 Vendor References Table 3. Vendor web sites Vendor Web Sites Sun Microsystems, Inc. Main site: http://www.sun.com Solutions site: http://sunsolve.sun.com Telamon TelAlert Main site: http://www.telamon.com Tivoli Main site: http://www.tivoli.com Versant Main site: http://www.versant.com...

  • Page 14: System Security Notices

    The DEFINITY Network Management products use the standard security features on the NT/Windows 2000 operating systems. Avaya strongly recommends that customers use passwords to prohibit access to their systems and to routinely change those passwords to maintain security. SECURITY ALERT:...

  • Page 15: Toll Fraud Security

    The company’s system manager is responsible for the security of the company’s system, which includes programming and configuring the equipment to prevent unauthorized use. Avaya does not warrant that this product is immune from or will prevent unauthorized use Avaya Disclaimer of common-carrier telecommunications services or facilities accessed through or connected to it.

  • Page 16: Overview

    These products provide you with a view of the health and performance of your network systems.DNM and DPA work together as an integrated application. DNM and DPA are software-only offers. Avaya is solely responsible for the support and Software-only offer maintenance of the product software.

  • Page 17: Product Description

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 17 Product Description Product Description DPA is a protocol conversion resource. It resides on a stand-alone personal computer and DEFINITY Proxy Agent operates on the UnixWare operating system. DPA uses serial ports and TCP/IP ports to collect configuration and management data from supported systems.
  • Page 18 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 18 Product Description DNM provides you with graphical and tabular tools to monitor the status and performance DEFINITY Network of a network of DEFINITY systems. Management The primary features of DNM include: •...
  • Page 19 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 19 Product Description Report Manager -- You can define the parameters for individual reports for all or selected systems. The report options include: – Performance – Board – Exceptions You can immediately view the reports on screen in both the table and chart formats or direct the output of reports to a printer, ASCII file, or an HTML file.

  • Page 20: New Features

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 20 New Features New Features New features, improvements, and changes to DNM for Release 4.0 include: • DNM 4.0 collects and provides reports for 3 new IP parameters: –...

  • Page 21: Network Configuration Scenarios

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 21 Network Configuration Scenarios Network Configuration Scenarios The figure below shows an example of the network configuration between a DEFINITY system, the DPA computer, and the NT/Windows 2000 on which DNM runs. cynmpa11 EWS 052898 DEFINITY system Internet TCP/IP connection (LAN or WAN)
  • Page 22 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 22 Network Configuration Scenarios The following figure shows an example of the network configuration over IP between a DEFINITY system and an NMS network server. cynmpa15 LJK 080701 DEFINITY system with DEFINITY Proxy Agent stand-alone CLAN circuit pack...

  • Page 23: Supported Systems

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 1 Overview Page 23 Supported Systems Supported Systems DNM Release 4.0 supports both SNMP V2 set/get requests and SNMP V1 alarm traps for the systems listed below: • DEFINITY G3 Release 4.0 and DEFINITY ECS Releases 5.0 through 9.x •...

  • Page 24: System Requirements

    • DEFINITY Proxy Agent Release 4.0 • Symantec pcAnywhere Release 9.2. Customers should work with their Avaya client team to determine the hardware requirements that meet their business and performance specifications. The Avaya client team uses the GES/SAP Configurator to configure the hardware requirements for the NT/Windows 2000 platform.

  • Page 25: Definity Network Management Cd-Roms

    1 Overview Page 25 DEFINITY Network Management CD-ROMs DEFINITY Network Management CD-ROMs Avaya delivers the product software and documentation to customers on two separate CD-ROMs, which are entitled: • DEFINITY Network Management for NT/Windows 2000 • DEFINITY Proxy Agent The contents of each of the CD-ROMs are listed below: DEFINITY Network Management Release 4.0 for NT/Windows 2000...

  • Page 26: Preparing To Install Dnm

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Page 26 Preparing to Install DNM Customer Pre-Installation Checklist Customers must complete all of the pre-installation tasks before DNM can be installed or upgraded. Install or upgrade Windows NT/Windows 2000 platform. Refer to "System Requirements"...
  • Page 27 Do NOT publish the phone number for the modem that people use to access the computer. Change your password after Avaya personnel leave your site and after Avaya personnel terminate a remote service session. Configure the following pcAnywhere security options: Require login names for callers.

  • Page 28: Installing Dnm

    Management for NT/Windows 2000 Installation and Getting Started to the doc subdirectory where the you installed DNM. You can access the Avaya Documentation (this book) and the PA001 form from Start > Programs > Avaya > DNM User Documentation. Prior to installation, you can view this document through the CD auto run menu.

  • Page 29: Installation Checklist

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 29 Installation Checklist Installation Checklist Installers must complete the installation tasks in the order presented below. Verify that the customer has completed the pre-installation tasks and installed the current release of the Windows NT/Windows 2000 platform.

  • Page 30: Technical Verification Checklist

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 30 Technical Verification Checklist Technical Verification Checklist At the completion of the DNM installation, the engineer at the Technical Services Center (TSC) must complete the tasks below to insure that DEFINITY Proxy Agent (DPA) is properly administered and functioning: Verify that the customer completed and faxed PA001 Administration Request form (Rev.

  • Page 31: Customer Acceptance Checklist

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 31 Customer Acceptance Checklist Customer Acceptance Checklist At the completion of the DNM installation, the engineer at the TSC and the customer must complete the following tasks to insure the that customer can operate DPA and accepts the installation as “complete.”...

  • Page 32: Installing Dnm

    The sections below describe the prompts in the order presented in the installation script. Default options Avaya strongly recommends that installers select the default options where appropriate. The default options allow you to maintain consistency when upgrading to new releases.

  • Page 33: Starting The Installation

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 33 Starting the Installation Starting the Installation Complete the procedure below to install the new DEFINITY Network Management product on the Windows NT/Windows 2000 network server. Start the installation in any of the following ways: •...

  • Page 34: Installing The Java Runtime Environment

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 34 Installing the Java Runtime Environment Installing the Java Runtime Environment (If the Java Runtime Environment Installation component was not selected, skip to step 10) This will install Java™ Runtime Environment 1.1.7. Do you wish to continue? Click Yes Java Runtime Environment 1.1.7 Setup –...

  • Page 35: Installing The Versant Odbms

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 35 Installing the Versant ODBMS Installing the Versant ODBMS (If the Versant ODBMS Installation component was not selected, skip to step 14) Versant Custom Installation Screen – Set Location – choose the directory for Versant application files –...

  • Page 36: Installing The Java Versant Interface

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 36 Installing the Java Versant Interface Installing the Java Versant Interface (If the Java Versant Interface Installation component was not selected, skip to step Warning dialog box During the following JVI installation, DNM requires these options be selected –...
  • Page 37 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 37 Installing the Java Versant Interface Java/Versant Custom Installation Screen Set Location - choose the directory for the Java/Versant application files Click Install Versant Modifications Screen Click Next Information dialog box Installation Completed Successfully Click OK...

  • Page 38: Installing The Dnm Component

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 38 Installing the DNM Component Installing the DNM Component Choose Destination Location Screen Browse… - choose the directory for the DNM application files Click Next Select Program Folder Screen Choose the Program Folder name for the DNM shortcuts on the Start menu.
  • Page 39 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 39 Installing the DNM Component (If this is a new DNM installation for this node, skip to step 31) Question dialog box Do you wish to erase your existing DNM database? (WARNING: this deletes any existing information) Click Yes to retain your existing data Click No to delete your existing data and create a new empty DNM database...

  • Page 40: Adding Definity Proxy Agents

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 40 Adding DEFINITY Proxy Agents Adding DEFINITY Proxy Agents DNM collects configuration, fault, and performance data from DPA through SNMP. DNM requires you to enter the names of their DEFINITY Proxy Agents and administer the UDP port on which DNM will receive traps.

  • Page 41: Removing Dnm

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 3 Installing DNM Page 41 Removing DNM Removing DNM This section contains the procedure to remove DEFINITY Network Management Release 4.0 for NT/Windows 2000 from the network server. Generally, the main reason to remove the software would be to restore data that has been lost or corrupted.

  • Page 42: System Administration

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Page 42 System Administration Introduction Only the system administrator should edit the files described in this section. The information in this section allows system administrators to manage the options below: • Execute system commands to start and stop DNM and to view the system health status •...

  • Page 43: System Commands

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 43 System Commands System Commands System administrators can execute these commands. Start and Stop Commands The commands in the following table give the system administrator additional control of DNM background processes.

  • Page 44: System Health Commands

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 44 System Health Commands System Health Commands Administrators and root users can print a process status to check the system health. From the Windows Command Prompt : Procedure Type: cd %DNM% Press: Enter...

  • Page 45: Backing Up And Restoring The Database

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 45 Backing Up and Restoring the Database Backing Up and Restoring the Database Only the system administrator should execute the procedure to backup and restore the database. Backup and Restore should only be started after DNM background processes have been stopped.

  • Page 46: Backup

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 46 Backup Backup You need the following materials and information: Required materials • System administrator login and password • File name or device name to back up the database Complete the procedure below to back up the database.

  • Page 47: Restore

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 47 Restore Restore You need the following materials and information: Required materials • System administrator login and password • File name or device name to restore from the database Complete the procedure below to restore the database.

  • Page 48: System Configuration Files

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 48 System Configuration Files System Configuration Files The list below contains files that the system administrator can edit to customize DNM. Any changes made to the files take effect when the system is restarted. CAUTION: System administrators should back up these files before they edit them.

  • Page 49: Administer The Alarm Notification

    The scripts reside in the "scripts" subdirectory of the DNM installation directory. The Script directories default installation will place these scripts under: Program Files/Avaya/DNM/scripts As DNM detects exceptions it will execute the script file: • DEFINITY_ARS.bat System administrators can choose to customize the standard alerting scripts included on...

  • Page 50: Description Of Alarm Notification Options

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 50 Description of Alarm Notification Options Description of Alarm Notification Options The tables below outline the sample scripts available in DNM or from third-party vendors. These scripts are samples and will need to be customized for your environment. The table below contains the description of product options within DNM.
  • Page 51 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 51 Description of Alarm Notification Options The table below contains the descriptions of the notification options in Telamon’s TelAlert TelAlert options product. Table 3 on page 12 See also Table 6.
  • Page 52 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 52 Description of Alarm Notification Options The table below contains the description of the notification option in Remedy’s ARS Remedy ARS option product. The sample script only supports ticketing. The Remedy ARS product supports additional forms of alerting.

  • Page 53: Definity_Ars Script

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 53 DEFINITY_ARS Script DEFINITY_ARS Script DNM looks for the DEFINITY_ARS script when an exception event is created for DEFINITY and MCU managed nodes. Then DNM calls the script and passes the values listed below to the alarm notification program.
  • Page 54 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 4 System Administration Page 54 DEFINITY_ARS Script Address of external device Restart date time Restart level Restart carrier Restart craft demand Restart escalated Restart interchange Restart unavailable Restart cause Restart speA release Restart speB release Restart speA update Restart speB update...

  • Page 55: Getting Started

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Page 55 Getting Started Introduction This chapter explains how to start DNM and access the online help for more information on how to use the product. To better view the graphics in this chapter, use your zoom tool. Most graphics are best viewed at 200%, but this may vary depending on your monitor screen size and resolution setting.

  • Page 56: Dnm Graphical Overview

    DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 5 Getting Started Page 56 DNM Graphical Overview DNM Graphical Overview Figure 3. DNM Graphical overview...

  • Page 57: Starting The Dnm Client

    Page 57 Starting the DNM Client Starting the DNM Client To start DNM, choose Start > Programs > Avaya > DEFINITY Network Management from the Windows Start menu. Starting the Online Help The online help system replaces the user guide in DNM.

  • Page 58: Index

    DNM-NT/Windows 2000 4.0 Installation and Getting Started Index December 2001 Page 58 acceptance checklist adding DEFINITY Proxy Agents alarm notification configuring options described Avaya web sites backing up checklists customer acceptance installation pre-installation technical verification commands start and stop system health...
  • Page 59 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Index Page 59 DEFINITY Network Management alarm notification options, described alarm notification, setting up checking health of configuration options, illustrated 21, features new features online help, starting removing restoring starting background processes starting client stopping background processes DEFINITY Proxy Agent...
  • Page 60 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Index Page 60 installation checklist customer acceptance checklist pre-install checklist services 6, verification checklist installing DNM installing DNM app installing Java-Versant interface installing the JRE installing the Versant database starting the installation configuration illustrated Java-Versant interface, installing JRE, installing...
  • Page 61 PA001 passwords, changing pcAnywhere security protocol conversion removing DEFINITY Network Management requirements restoring Sales and Design Support Center (SDSC) security Avaya disclaimer for networks pcAnywhere toll fraud toll fraud intervention services, installation 6, setting up alarm notification shutting down DNM...
  • Page 62 DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001 Index Page 62 Technical Services Center (TSC) technical verification checklist toll fraud Avaya disclaimer intervention traps uninstalling DEFINITY Network Management verification checklist Versant, installing Versant-Java interface, installing web sites Avaya third-party...

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