Troubleshooting List - Intermec EasyCoder 501 E Installation & Operation Manual

Troubleshooting
Symptom
Overall weak printout
Printout weaker on one side
Weak spots
Overall dark printout
Excessive bleeding
Dark lines along media path
White lines along media path
Large part of dot line missing
Last part of print image missing
Printout missing along inner edge
Transfer ribbon breaks
Transfer ribbon wrinkles
No thermal transfer printout
Media feed not working properly
Intermec EasyCoder 501 E – Installation & Operation Ed. 1
Possible Cause
Wrong Paper Type parameter
Contrast value too low
Printhead pressure too low
Worn printhead
Wrong printhead voltage
Uneven printhead pressure
Foreign particles on media or ribbon
Media/ribbon don't match
Poor media or ribbon quality
Worn printhead
Worn platen roller
Wrong Paper Type parameter
Contrast value too high
Printhead pressure too high
Wrong printhead voltage
Wrong Paper Type
Contrast value too high
Printhead pressure too high
Faulty energy control
Foreign objects on printhead
Printhead dirty
Missing dots on printhead
Wrong X-start or Width parameter
Failing printhead
Failing strobe signal
Too small image buffer
Bad media alignment
X-start parameter value too low
Ribbon not fi tted correctly
Wrong paper type parameter (too much Change parameter,
energy)
Ribbon supply hub stuck
Bad energy control
Ribbon supply hub not centered
Ribbon obstructed by printhead cable
Incorrect edge guide adjustment
Too strong printhead pressure
Ink-coated side does not face media
Changed media characteristics
Wrong start- and stop adjust values
Wrong Media Type parameter
Wrong sensor position
Dirty or blocked LSS
Faulty sensors
Remedy
Change parameter
Change parameter
Adjust both knobs
Replace printhead
Replace CPU board
Adjust outer knob
Clean or replace
Change to matching media
Use Intermec media/ribbon Appendix 2
Replace printhead
Check/replace
Change parameter
Change parameter
Adjust
Replace CPU board
Change parameter
Change parameter
Adjust both knobs
Replace CPU board
Clean printhead
Clean printhead
Replace printhead
Change parameter
Replace printhead
Check CPU-board
Increase buffer size
Adjust
Increase
Reload ribbon
then clean printhead
Adjust
Adjust
Adjust
Clear
Adjust
Adjust
Reload ribbon
Perform a TESTFEED
Check/change
Check/change
Check/change
Clean
Replace
Chapter 11
Refer to
Chapter 7
Chapter 7
Chapter 13
Chapter 12
Call Service
Chapter 13
Chapters 5 & 6
Chapter 7
Chapter 12
Call Service
Chapter 7
Chapter 7
Chapter 13
Call Service
Chapter 7
Chapter 7
Chapter 13
Call Service
Chapter 12
Chapter 12
Chapter 12
Chapter 7
Chapter 12
Call Service
Chapter 7
Chapter 5
Chapter 7
Chapter 6
Chapter 7
Chapter 13
Call Service
Call Service
Chapter 13
n.a.
Chapter 5
Chapter 13
Chapter 6
Chapter 5
Chapter 7
Chapter 7
Chapter 13
Chapter 12
Call Service
109