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C u s t o m e r S up p o r t
SOTM (Satellite On The Move)
Features supporting SOTM required for maritime and other mobile applications
are now incorporated in this firmware release. Working in conjunction with the
ROSS (Roaming Oceanic Satellite Server), these features include the TEK
(Transmit Enable Keep-alive) message, a satellite ID, and an SOTM enable/
disable flag.
Customer Support
Contact Information
Contact Comtech Vipersat Networks Customer Support for information or
assistance with product support, service, or training on any Vipersat product.
Return Material Authorization
Any equipment returned to Vipersat must have a Return Material Authorization
(RMA) issued prior to return. To return a Comtech Vipersat Networks product
for repair or replacement:
• Obtain an RMA form and number from Vipersat Customer Support.
• Be prepared to supply the product model number and serial number of the
• To ensure safe shipping of the product, pack the equipment in the original
1-8
Mail:
3215 Skyway Court
Fremont, CA 94539
USA
Phone:
1+510-252-1462
Fax:
1+510-252-1695
Email:
supportcvni@comtechefdata.com
Web:
www.comtechefdata.com
unit.
shipping carton.
V i p e r s a t C D D - 5 6 X S e r i e s U s e r G u i d e
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