DigiDesign VENUE Profile Manual page 240

Table 29. Troubleshooting Errors and Messages
Symptom or Message
Repeated failures
Plug-Ins
The plug-in racks need to
be re-initialized
One or more plug-ins are
unavailable
Plug-in authorization dia-
logs appear every time the
system starts or restarts
Error Messages
One or More Units have
Failed
Plug-In Racks Need Reset
230 VENUE Profile Guide
Possible Cause
An incompatible plug-in, a corrupted data
file or application software, or a hardware
error.
The racks have gone offline. The racks go
offline whenever the backup personality is in
effect, and after some conditions in which a
plug-in or the DSP host failure causes signif-
icant problems.
A Show was loaded that references plug-ins
which are unavailable on the current system
A plug-in is not fully compatible and is caus-
ing failures
A plug-in is installed that needs to be autho-
rized for demo or full use.
A plug-in demo has expired
Bad or missing connection
A unit needs to be reset
The racks have gone offline due to the
backup personality being in effect, a plug-in
has failed, or some circumstances have
caused the DSP engines to require a reset.
Solution
Check to make sure you are using the most current versions
of all your plug-ins (check with the manufacturers). If failures
occur only when you try to use a certain plug-in, disable that
plug-in and see if problems go away. Try re-installing plug-ins
that are causing problems.
Determine if a certain Show file causes the system to fail
consistently. If so, delete that file and see if problems per-
sist. For additional options, see "Performing a Soft Reset" on
page 233.
Clear the console from the Options > System Config page
and see if problems persist.
If necessary, you can reinstall D-Show software (see "Updat-
ing or Re-Installing" on page 235).
If you suspect problems with the system hard drive, or the
system software, you can do a complete restore (see "Full
System Restore" on page 235).
Power down all equipment and check all cards and cable con-
nections and power supplies.
Follow the instructions on-screen to reset the racks (see
"Re-Initializing the Plug-In Racks" on page 232).
Install the plug-ins, if available (see "Installing and Authoriz-
ing Plug-Ins" on page 147).
Remove or replace the plug-ins in the Show, or load a differ-
ent Show file.
Check all plug-ins to make sure you are using the most recent
versions. Go to Options > Plug-Ins and click the plug-in to dis-
play the version number.
Try disabling plug-ins one-by-one to see if doing so eliminates
problems (see "Enabling and Disabling Installed Plug-Ins" on
page 150).
Click Quit to dismiss the authorization dialog and continue
starting up (the plug-in will be unavailable).
Click Try to use the plug-in for a limited time in Demo mode.
Click Authorize if you are ready to authorize a plug-in using an
iLok. (See "Installing and Authorizing Plug-Ins" on page 147.)
Uninstall the plug-in listed in the authorization dialog (see
"Installing Plug-Ins Manually" on page 148).
Check all cables and connections. Make sure digital grade
XLR cables are being used to connect D-Show Main Unit and
all Sidecar units (VENUE D-Show systems only).
Check to make sure that the last Sidecar in the chain is prop-
erly terminated (VENUE D-Show systems only).
Reset the component in Options > Devices. If necessary,
restart the VENUE system.
Follow the instructions on-screen to reset the racks (see
"Re-Initializing the Plug-In Racks" on page 232).