Troubleshooting - Strong SRT 5410 User Manual

Troubleshooting

There may be a number of causes of abnormal operation. Occasionally receivers can hang (just as
a PC will do from time to time). In this case, you should disconnect it from mains power, wait 30
seconds and then reconnect it to mains power. If the unit still does not operate correctly, refer to
the following table for the indicated problem and likely solution.
Symptoms
Indicators on front
panel do not light up
No picture and sound
Picture and/or audio
glitch
No sound
Remote control is not
working
For Technical Assistance:
For General Enquiries:
Product Return Tracking:
Possible causes
AC power cord is not connected
The cables connecting the TV and
the receiver are not properly
connected
The TV mode is not correct
Insufficient signal strength
Electrical interference
The receiver or TV is in mute mode
Initial volume level has not been
set on your TV
Batteries not inserted
Batteries are flat
Remote control is outside the
range of operation
Please call our Technical Support Help Line on 1 800 820 030
Please email us at techau@strong-technologies.com
If you need to send your receiver to Strong Technologies for repair,
please keep a record of the unit's serial number (shown on the rear
panel). This will ensure ease of tracking and identification while the
unit is being repaired.
Check that the power cord is
plugged into the wall socket.
Make sure the power switch is on.
Make sure that the correct cable is
connected between the TV and the
receiver, and that the antenna is
connected.
Check that the correct video or AV
input has been selected on your TV.
Check that the antenna cable is
securely plugged in and that the
signal is adequate.
Check that all antenna cabling is
quad-shielded.
Press the MUTE button on the
receiver or on the TV.
Select the desired TV volume level
using the TV remote control.
Insert batteries
Change the batteries in the remote
control.
Aim the remote control directly at
the receiver.
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Solution