Questions And Answers - Siemens Gigaset CE460 IP R User Manual

Questions and answers

Questions and answers
If you have any questions about using your phone, visit us at www.siemens.com/gigaset-
customercare at any time. The table below contains a list of common problems and possi-
ble solutions.
Please note:
To support the service team, it is helpful if you have the following information to hand:
– The version of the firmware and the MAC address for your base station router, together with the
version of the firmware, of the EEPROM and the MAC address for your base station phone.
You can check this information using the router Web configurator (page 84) or the phone Web
configurator (page 108). For how to check the phone's MAC address on your handset, turn to
page 63.
– VoIP status code (page 116)
For problems with VoIP connections, you should set VoIP status messages to be displayed on your
handset (page 62, page 107). These messages contain a status code that helps when the problem
is analysed.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The battery is flat.
¥
Charge the battery or replace it (page 8).
The keys of a handset do not respond when pressed.
The keypad lock is activated.
¥
Press and hold the hash key
flashes in the display.
Base
1. The handset is outside the range of the base station.
¥
Move the handset closer to the base station.
2. The base station is not switched on.
¥
Check the base station's mains adapter (page 12).
3. An update of the base station firmware is currently being conducted (page 58, page 106).
¥
Please wait until the update is complete.
flashes in the display.
Please Register
The handset is not registered.
¥
Register the handset (page 48).
Handset does not ring.
The ringer is switched off.
¥
Activate the ringer (page 54).
The other party cannot hear you.
You have pressed the
¥
Switch on the microphone again (page 30).
a
.
#
(page 31).
§INT§ display key. The handset is "muted".
113