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CE 450 IP R / IM-Ost english / A31008-M1817-R601_1-7619 / appendix.fm / 02.03.2007
Questions and answers
If you have any questions about using your phone, visit us at www.siemens.com/gigaset-
customercare at any time. The table below contains a list of common problems and possi-
ble solutions.
Please note:
To support the service team, it is helpful if you have the following information to hand:
– The version of the firmware and the MAC address for your base station router, together with the
version of the firmware, of the EEPROM and the MAC address for your base station phone.
You can check this information using the router Web configurator (page 83) or the phone Web
configurator (page 107). For how to check the phone's MAC address on your handset, turn to
page 62.
– VoIP status code (page 115)
For problems with VoIP connections, you should set VoIP status messages to be displayed on your
handset (page 61, page 106). These messages contain a status code that helps when the problem
is analysed.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The battery is flat.
¥
Charge the battery or replace it (page 8).
The keys of a handset do not respond when pressed.
The keypad lock is activated.
¥
Press and hold the hash key
Base
flashes in the display.
1. The handset is outside the range of the base station.
¥
Move the handset closer to the base station.
2. The base station is not switched on.
¥
Check the base station's mains adapter (page 11).
3. An update of the base station firmware is currently being conducted (page 57, page 105).
¥
Please wait until the update is complete.
Please Register
The handset is not registered.
¥
Register the handset (page 47).
Handset does not ring.
The ringer is switched off.
¥
Activate the ringer (page 53).
The other party cannot hear you.
You have pressed the
¥
Switch on the microphone again (page 29).
112
a
#
(page 30).
flashes in the display.
display key. The handset is "muted".
§INT§
.
Questions and answers
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