Siemens Gigaset CE460 IP R User Manual page 118

Questions and answers
You cannot make calls via VoIP. The display shows
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First wait a few minutes. This is often a short-term event that corrects itself after a short time.
The message may still be displayed for the following reasons:
1. The details for your VoIP account (Username,
be incomplete or incorrect.
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Check your information. In particular, check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect server address).
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Start the Web configurator and check the settings.
You cannot establish a connection to the phone with your PC's Web browser.
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When establishing a connection, check the phone's local IP address that has been entered. An IP
address that has been dynamically assigned can change when the router is rebooted. You can
check the IP address on your handset (page 60).
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Check the LAN connection between the PC and base station.
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Check that your base station phone can be reached. For example,transmit a ping command to
your base station phone from your PC.
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You have tried to reach the phone via a secure http (https://...). Try again with http://....
You cannot be reached for calls from the Internet.
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Check whether your base station is connected to the Internet. The
tion router is displayed on the start page of the router Web configurator.
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There is no entry for your phone in your router's routing table. Check the settings for the
refresh time (page 94).
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Your phone is not registered with the SIP service.
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You have entered the incorrect user ID/user identification or the incorrect domain for your VoIP
account (page 91).
No firmware update or VoIP profile download is carried out for the base station phone.
1. If
Not possible! Try later!
being carried out.
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Repeat the process at a later time.
2. If is displayed, the firmware or profile file may be invalid.
File corrupt!
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Please only use firmware and downloads that are made available on the preconfigured Sie-
mens server (page 106) or at www.siemens.com/gigasetcustomercare.
3. If
Server not available!
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The server is currently not accessible. Repeat the process at a later time.
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You have changed the preconfigured server address (page 106). Correct the address. If neces-
sary, reset the base station.
4. If Transmission error XXX
code is displayed for XXX.
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Repeat the process. If the error occurs again, consult the Service department.
5. If Please check IP settings!
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Check the cable connections between the base station and the Internet.
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Check whether the phone is connected to the LAN, i.e. it can be reached at its IP address.
is displayed, the VoIP line may be busy or a download/update is already
is displayed, the download server may not be accessible.
is displayed, an error occurred in the transmission of the file. An HTTP error
is displayed, your phone may not be connected to the Internet.
SIP registration failed!.
Authentication Name and
Internet Status
Authentication Password) may
for your base sta-
NAT
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