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Note: If the error re-occurs, observe whether the carriage is in the same
or different location.
If the carriage is in the same spot, check the encoder strip for visible
damage (clear plastic strip under the trailing cable tray and above the
belt) Refer to the figure which follows.
Printer front view
Encoder strip under second trailing cable cover level,
(clear plastic strip directly behind the shaft)
Verify that carriage movement is free and smooth by turning the power
off and moving the carriage from one end of the shaft to the other (make
sure there is no binding and that nothing is blocking the carriage move-
ment ). (MAKE SURE POWER IS OFF BEFORE PERFORMING
THIS STEP.)
Clean the top and bottom of the encoder strip using a q-tip and distilled
water (let it dry completely ~ approximately 30 minutes) before trying to
operate the printer).
Remove the cutter from the left side of the carriage and check it for
visible damage. Make sure cutter version 3 (or newer) is installed (see the
figure below).
Check the shaft for visible damage (carriage moves back and forth on it
during operation).
Clean the shaft with a lint free cloth and isopropyl alcohol (let it dry
completely before trying to operate the printer).
1500 TX User's Guide
3
Troubleshooting I-5
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