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Calling for Help
If you have tried the suggestions in this manual and still need assistance,
call the ENCAD dealer where you purchased your printer.
Before you call technical support for help, be sure that you have all of
the following information available:
Printer Information
model
firmware
revision (letter)
memory
serial number
Computer Information
model
operating system
connection (serial or parallel)
Customer Technical Support
To resolve printer problems, use the suggestions provided in this guide.
If you continue to have problems, you can get help from any of the
following:
ENCAD Authorized Dealer _______________________
(write phone number here)
ENCAD Technical Support Help Desk 619-452-4350
FAX 619-558-4672
Help Desk hours are: 6 a.m. - 5 p.m. Pacific time, Monday through
Friday.
When calling, please use the Technical Support Call Log at the end of
this manual to record the date, problem, case number, and the name of
the support representative. This will be helpful if you need to call again
on the same or related problems.
1500 TX User's Guide
Troubleshooting I-13
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