Table of Contents
Advertisement
1500 TX User's Guide
4. Send the demo print directly to the printer through the parallel port.
For example, on a PC, type:
copy /b <filename>.rtl lpt1. The demo print and other sample prints
are provided on your utility disk.
5. If your computer is running on a network, login and copy the sample
file to the printer over the network.
6. If steps 4 or 5 fail, repeat them using another computer.
If any of these steps fail, your printer may not be correctly connected
to your computer and/or network. Contact your network administra-
tor or your ENCAD dealer. Otherwise, continue with the steps that
follow.
7. Print directly to the printer from several software applications.
8. If you are networked, login and try printing from several software
applications.
9. If steps 7 or 8 fail, repeat them using another computer or remove
from the network and test standalone.
If one application fails, but others print successfully, that can indi-
cate a problem with a specific software package. Call technical
support of the failed product. If all the applications fail, determine
what they have in common; for example, a RIP box or Windows
driver. Call technical support of the particular vendor.
Printer Health
Printer will not turn on
Make sure the power cord is securely attached to the printer and plugged
into an operating outlet.
Make sure the power switch is turned on.
Printer intermittently reboots
Clean and reseat memory SIMMs.
Test and replace memory SIMMs. (See Appendix B.)
Check that power is coming to the printer.
I-2 Troubleshooting
Advertisement
Table of Contents
