Canon MP980 series On-Screen Manual page 846

Cannot Scan Film Page 846 of 947 pages
> > Problems with Scanning/Printing Film > Cannot Scan Film
Advanced Guide Troubleshooting
Cannot Scan Film
Check 1: Make sure that the FAU (Film Adapter Unit) Protective Sheet is
removed from the Document Cover.
Check 2: Make sure that the Film Guide is placed correctly on the Platen.
Check 3: Make sure that the calibration window is not blocked.
Do not block the calibration window on the Film Guide with film or other items.
Check 4: Make sure that the Document Cover is closed properly.
Check 5: The machine may be locked.
).
Close the running software program and slide the Scanner Lock Switch to the release position (
Then, restart the machine.
Check 6: Make sure that ScanGear (scanner driver) is set for scanning film.
In ScanGear (scanner driver), set Select Source in Basic Mode to Negative Film(Color) or Positive
Film(Color), or set Select Source in Advanced Mode to Color Negative Film, Color Positive Film, Black
and White Negative Film or Black and White Positive Film.
Check 7: In Preferences of MP Navigator EX, select your model and click
OK.
Check 8: In the dialog box that opens by clicking an icon in the One-click
Mode screen of MP Navigator EX, set Document Type to film or Auto Mode,
then click Apply.
Check 9: Set the appropriate output resolution and scan again.
If the computer has stopped operating, restart it and scan again.
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