Gateway 7250R System Manual
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Gateway 7250R System Manual

Gateway 7250R System Manual

Gateway server user manual
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7250R Server
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Summary of Contents for Gateway 7250R

  • Page 1 7250R Server System Manual...

  • Page 2: Table Of Contents

    Turning off the server ........
  • Page 3 Protecting the server against viruses ........80...
  • Page 4 Using your Server Companion CD ........86...

  • Page 6: Preface

    User’s Guide Names of publications are printed in italic. Viewpoint All references to front, rear, left, or right on the server are based on the server being in a normal, upright position, as viewed from the front. Important A note labeled important informs you of special circumstances.

  • Page 7: Getting Additional Information

    Getting additional information Log on to the Gateway technical support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...

  • Page 8: System Features

    System Features Standard features As many as two Intel Bus (FSB) in Slot 1 processor sockets Four Dual Inline Memory Module (DIMM) sockets, that support up to 2.0 GB of PC100 Synchronous Dynamic Random Access Memory (SDRAM). Intel 440GX chipset Integrated Intel 82559 network controller providing 10/100 LAN support Integrated Super Video Graphics Array (SVGA) video support with 2 MB of Synchronous Graphics RAM (SGRAM)

  • Page 9: Front Panel

    Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes. Control panel contains the LED indicators and the power, reset, and sleep buttons that control the server. Hot-plug drive bay includes up to four hot-swappable hot-plug drives connected to a hot-plug backplane. The drive bays support 1.0-inch drives.

  • Page 10: Back Panel

    USB ports connect external Plug-and-Play devices, such as printers and pointing devices, that are automatically configured when they are plugged into the server through one of these ports. USB keyboards and mice are not supported. Serial ports (2) connect to serial devices.

  • Page 11: Interior Of System

    Interior of system Power supply provides power to the system components. Expansion slot covers cover the spaces where you can install as many as two PCI expansion cards. Riser card supports as many as two PCI expansion cards. Intrusion switch logs a flag when the cover is removed to help prevent unauthorized access to the chassis.
  • Page 12 Control panel supports the indicator LEDs and the buttons to control the Server operation. Slimline CD drive plays data or audio CDs. Secondary drive bay assembly supports the slimline CD drive and the legacy diskette drive. Hot-plug backplane provides the control for the hot-plug drives.

  • Page 13: System Board

    System board Secondary processor fan connector Secondary processor connector Primary processor fan connector Primary processor connector DIMM slots (4) Main power connector, 24-pin ATX auxiliary power connector, 6-pin Fan connector Diskette drive connector System Features...
  • Page 14 Primary IDE connector Secondary IDE connector ATX front panel connector Front panel connector, 16-pin Battery Isolated server management (ISOL) intelligent management bus (IMB) connector (not used) Jumper J4J2 (BMC boot block write enable) Jumper block (jumper J3J1) Jumper block (jumper J2J1)

  • Page 15: Hot-Plug Backplane

    Hot-plug backplane Back of the hot-plug backplane board SCSI connector connects the SCSI cable from the RAID controller. Power connector connects the power cable from the power supply. Front panel connector carries signals from the backplane to the front panel. Front of the hot-plug backplane board SCSI ID 0 SCSI ID 2...

  • Page 16: Front Panel Board

    (NMI) to help debug server errors. Reset button lets you reset the server if it has become nonresponsive. Sleep button lets you put the server into sleep mode to reduce power consumption. Power button turns the server on and off.

  • Page 17: Riser Card

    Riser card The riser card includes a PCI bridge to support the two PCI expansion slots through the PCI expansion slot on the system board. PCI Slot 2 PCI Slot 1 Edge connector PCI expansion slots provide support for as many as two 32-bit, 33MHz PCI expansion cards.

  • Page 18: System Setup

    Plug the server into a wall outlet, power strip, or uninterruptible power supply (UPS). Important Keep the boxes and packing material. If you need to send the server to Gateway for repairs, you must use the original packaging or your warranty may be voided. Setting up the server...

  • Page 19: Starting The Server

    All cables are firmly connected to the proper ports on the back panel of the server. Caution The server and monitor are plugged into an AC outlet, power strip, or UPS and that the power strip or UPS is turned on. To start the system:...

  • Page 20: Understanding The Power-On Self-Test

    The system displays an error message if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help you or Gateway technical support diagnose the cause. Setting up the operating system The first time you start the server, the operating system takes a few minutes to set up.
  • Page 21 Important System Setup Shut down the computer? When you turn the server off, some electric current still flows through it. Before opening the server case or connecting or removing any peripherals, turn off the server, then unplug the power cord.

  • Page 22: Resetting The Server

    Resetting the server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the system.
  • Page 23 System Setup...

  • Page 24: Case Access

    Case Access Preventing static electricity discharge Before opening the server case, follow these precautions to prevent damage from static electricity. When opening your server case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your server. Prevent electrostatic damage to your server by following static electricity precautions every time you open your server case.

  • Page 25: Opening The Case

    To access any of the removable media drives, the hot-plug drives, or the front panel buttons you must open the bezel. To work on the internal components of the server, you must open the chassis. Because the components inside the server are extremely sensitive to static electricity, make sure you follow the precautions at the beginning of this chapter to avoid static electricity damage.

  • Page 26: Opening The Bezel

    Swing the door downward on its hinges so that it rests below the front of the system. Removing the top panel The top panel provides access to all of the internal components of the server. To remove the top panel: Turn off the server and disconnect all power cords.

  • Page 27: Closing The Case

    Replacing the top panel You must replace the top panel before you can operate the server. If you do not, a system intrusion event is logged by the system management hardware.

  • Page 28: Closing The Bezel

    Replace the screws you removed earlier. Closing the bezel Close the bezel to prevent accidental or unauthorized access to the server controls, hot-plug drives, and removable media drives. To close the bezel, swing the bezel up and press it firmly into place.
  • Page 29 Case Access...

  • Page 30: Replacing And Adding Internal Devices

    Preparing to replace or add a drive One 3.5-inch diskette drive, at least one 1-inch high 3.5-inch hot-plug hard drive, and one slimline CD drive are included with the server. You can add up to three additional 3.5-inch hot-plug drives for a total of four hot-plug drives.

  • Page 31: Drive Cabling Information

    Drive cabling information The system includes three different types of drive cables. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive.
  • Page 32 Remove the diskette drive tray by removing the two screws from the front panel. Pull the tray out of the chassis. Remove the drive from the tray by removing the four screws that secure the drive to the tray. Drives...

  • Page 33: Replacing A Hot-Plug Drive

    SCSI ID number thereafter. Replacing and Adding Internal Devices Gateway tests and verifies the operation and compatibility of the drives we sell. Additional or replacement drives must conform to Gateway standards, especially in a RAID or mission-critical environment.
  • Page 34 To replace a failed drive: Before you remove the failed drive, use the appropriate software and utilities installed on the system to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Use the utilities or look at the drive indicator LEDs on the front panel to determine which drive needs to be replaced.

  • Page 35: Adding A Hot-Plug Drive

    SCSI ID number thereafter. Replacing and Adding Internal Devices Gateway tests and verifies the operation and compatibility of the drives we sell. Additional or replacement drives must conform to Gateway standards, especially in a RAID or mission-critical environment.
  • Page 36 To install an additional hot-plug drive: Remove the drive carrier from the drive bay by unclipping the retention lever and rotating the lever out away from the front of the system. Continue pulling outward until the drive carrier is entirely out of the system.

  • Page 37: Replacing The Slimline Cd Drive

    Install the new drive in the carrier using the four screws you removed in Step 3. Align the drive rails with the slots at the sides of the drive bay. Leave the retention lever in the open position. Push the drive all of the way into the drive bay until the retention lever starts to close because of contact with the front of the chassis.
  • Page 38 For easier access to the CD drive, remove the cables to the diskette drive as described in “Replacing the diskette drive” on page 24. Note the orientation of the cables so you can replace them later. Remove the power and data cables from the back of the CD drive, noting their locations and orientations.
  • Page 39 Reinstall the CD drive tray in the chassis and secure it with the three screws you removed in Step 5. Connect the power and data cables, making sure the cables are in their original positions. (See your drive documentation for proper cable orientation.) Reconnect the diskette drive cables using the instructions in “Replacing the diskette drive”...

  • Page 40: Memory

    Memory Four DIMM sockets on the system board support up to 2.0 Gigabytes (GB) of PC/100 SDRAM. Replacing memory The DRAM DIMMs supported by the system board conform to the following standards: 128 MB, 256 MB, and 512 MB ECC DIMMs PC/100-compliant, unbuffered, ECC SDRAM 128 MB minimum system memory 2.0 GB maximum system memory...
  • Page 41 Pull open the socket clamps on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an anti-static container. Insert the new DIMM into the socket, aligning the two notches in the DIMM with the two notches in the DIMM socket.

  • Page 42: Adding Memory

    Adding memory The DRAM DIMMs supported by the server board conform to the following standards: 128 MB, 256 MB, and 512 MB ECC DIMMs PC/100-compliant, unbuffered, ECC SDRAM 128 MB minimum system memory 2.0 GB maximum system memory When you select and install DIMMs, keep the following in mind: Registered DIMMs should not be combined with unbuffered DIMMs Memory should be added in order, from DIMM 1 to DIMM 4.
  • Page 43 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM. Close the case. (See “Closing the case” on page 20.) Reconnect the peripherals and the power cord, then turn on the system. Replacing and Adding Internal Devices...

  • Page 44: Processors

    (VRMs), because the VRMs for both processors are built into the system board. Replacing a processor When replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a fansink or heatsink, and a disposable grounding wrist strap.
  • Page 45 Place the head of a flat-bladed screwdriver between the processor module and the tab on the side of one of the processor retention brackets that hold the processor to be removed. Push the handle of the screwdriver toward the processor. When the tab that locks the processor in place opens, lift up slightly on the side of the processor.
  • Page 46 Pull the processor up and out of the slot. If the heatseink is separate, attach it to the processor. Processors...

  • Page 47: Adding A Processor

    The second processor must match the first processor in speed or the system functions at the speed of the slowest processor. Replacing and Adding Internal Devices Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor.
  • Page 48 When adding a second processor order a processor upgrade kit from Gateway. The kit includes the processor, a fansink or heatsink, and a disposable grounding wrist strap. Caution A heatsink or fansink must be installed on each processor. Installing a processor without a heatsink or fansink could result in damage to, or failure of, the processor.
  • Page 49 Reconnect the power cord and all other cords you removed, then turn on the system. Important Replacing and Adding Internal Devices Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor.

  • Page 50: Replacing The Battery

    The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice the server clock slowing down and giving you the incorrect time. Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery.
  • Page 51 Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors. Make sure that all power switches are on. If the server is plugged into a power strip or surge protector, make sure it is turned on also.
  • Page 52 Turn off the server, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins. Disconnect and reconnect the cables. Close the case as described in “Closing the case”...

  • Page 53: Expansion Cards

    Expansion cards The server has two expansion slots on the riser card that can be used for a variety of expansion cards. These slots support 32-bit, 33 MHz PCI cards. Both slots will hold full-length cards. The expansion slots on the system board are not used.
  • Page 54 If the card is a full length card, slide the card guide behind the fans by pushing out the lever and sliding the card guide to the side until it locks into place, then remove the expansion card from the system. If the replacement riser card has an ISA retainer (a plastic piece on the end of the card), remove the ISA retainer, then install the expansion card in the chassis.

  • Page 55: Adding An Expansion Card

    Close the case. (See “Closing the case” on page 20.) Reconnect the peripherals and the power cord, then turn on the system. You may need to reconfigure the server after replacing an expansion card. You may also need to install upgrade software that came with the card. Check the card documentation for additional information.
  • Page 56 Locate an available slot and remove the slot cover by removing the thumbscrew on the slot cover bracket, then remove the slot cover bracket. PCI slot 1 is the bottom slot and PCI slot 2 is the top slot. Pull out the slot cover. Expansion cards...
  • Page 57 If the card is a full-length expansion card, press the lever to release the card guide and slide the card guide to the side. Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the riser card and push in firmly to seat the card. Replacing and Adding Internal Devices...

  • Page 58: Replacing The Power Supply

    Close the case. (See “Closing the case” on page 20.) Reconnect the peripherals and the power cord, then turn on the system. You may need to reconfigure the server after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.
  • Page 59 Open the power supply cover by removing the two screws that secure it in place, then swing the cover up. Holding the sides of the power supply, push it out through the back panel of the chassis. Insert the new power supply through the back panel, making sure that the connectors on the power supply seat firmly in the connectors on the power distribution board.

  • Page 60: Replacing The Power Distribution Board

    Replacing the power distribution board The power distribution board is beside the power supply and serves to separate the power produced by the power supply into the voltages needed by the various internal components. To replace the power distribution board: Turn off the system and disconnect the power cord and external peripherals.

  • Page 61: Replacing The Fans

    Place the replacement board in the chassis in the same orientation as the original board, then replace the four screws you removed in Step 5. Reconnect the cables to the board at the same locations and in the same orientations as they were originally connected. Replace the power supply.
  • Page 62 Pull out on the tabs on both sides of the fan and lift the fan out of the fan assembly. Tabs Insert the new fan into the fan assembly. Make sure the direction of rotation and airflow match the direction and airflow of the fan you removed.

  • Page 63: Replacing The Front Panel Board

    Replacing the front panel board The front panel board is mounted on the front of the chassis, inside the front panel. To replace the front panel board: Turn off the system and disconnect the power cord and all external peripherals. Open the case.

  • Page 64: Replacing The Hot-Plug Backplane

    Replacing the hot-plug backplane The four drive hot-plug backplane is at the back of the hot-plug drive cage. The backplane supports as many as four hot-swappable LVD SCSI drives. To replace the hot-plug backplane: Turn off the system and disconnect the power cord and all external peripheral devices.
  • Page 65 Remove the six screws that secure the backplane to the hot-plug drive bay and remove the backplane. Screw Set any jumpers on the new backplane for your configuration. Secure the new backplane to the back of the hot-plug drive bay with the six screws you removed in Step 7.
  • Page 66 Replace the drive bay in the chassis. Make sure the tabs on the bottom of the drive bay fit into the slots on the bottom of the chassis and the drive bay sits flat on the bottom of the chassis. Replace the six screws you removed in Step 5.

  • Page 67: Replacing The System Board

    Replacing the system board The system board integrates the other elements of the system, such as the processor, memory, storage, networking, and communications. To replace the system board: Turn off the system and disconnect the power cord and all external peripheral devices.
  • Page 68 Remove the three screws that secure the fan assembly to the chassis, then lift the fan assembly up and place it on the hot-plug drive bay. Screw Screw Screw Remove any processors and DIMMs that you will install in the new system board.
  • Page 69 Remove the eleven screws that secure the system board to the chassis, then lift the system board out of the chassis. Remove the new system board from its anti-static bag and set any jumpers that you may need to set for your configuration. See “System board” on page 6 and “Setting the system board jumpers”...
  • Page 70 Place the new system board in the chassis. Make sure the two standoffs with shoulders fit into the matching holes in the system board. Replace the eleven screws you removed in Step 8. Install the DIMM(s) and processor(s) in the new system board. (See “Replacing memory”...
  • Page 71 Replace any expansion cards you removed from the system in Step 3. (See “Replacing an expansion card” on page 46.) Close the case. (See “Closing the case” on page 20.) Reconnect all peripherals and the power cord, then turn on the system. Replacing and Adding Internal Devices...

  • Page 72: Using The Bios Setup Utility

    Using the BIOS Setup Utility About the BIOS Setup utility The server BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.
  • Page 73 Advanced resources, hardware, and system configuration. gives you access to settings related to system access passwords. Security gives you access to information and options for server Server management features. gives you access to information and settings for boot features and Boot boot sequences.

  • Page 74: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...

  • Page 75: Setting The System Board Jumpers

    J2J1) lets you clear all BIOS Setup settings. (See the figure on page 6 for the location of the jumper.) The following table shows the settings required to perform this task. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode...

  • Page 76: Recovery Boot Jumper

    The following table shows the settings required to perform this task. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode Protect Clear Caution Recovery Boot jumper The Recovery Boot jumper on the system board (pins 9 through 11 of jumper J2J1) lets you recover from a failed BIOS update by booting from diskette and loading the correct BIOS update.

  • Page 77: Bios Boot Block Write Enable Jumper

    BMC boot block using the correct utilities. You can download these utilities from the Gateway Web site along with the latest version of the BMC firmware. (See the figure on page 6 for the location of the jumper.)

  • Page 78: Frb Enable Jumper

    The following table shows the settings required to allow programming of the BMC boot block. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode Normal Writes enabled Caution FRB Enable jumper The server supports fault resilient booting (FRB) which causes the second processor to take over the boot process if the first processor fails to respond within a specified time.

  • Page 79: Intrusion Detection Enable Jumper

    J3J1) lets you enable intrusion detection. (See the figure on page 6 for the location of the jumper.) The following table shows the settings required to enable intrusion detection. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode...

  • Page 80: Wol Enable Jumper

    The following table shows the settings required to let you update the BMC firmware. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode Normal Update BMC Caution WOL Enable jumper The WOL Enable jumper on the system board (jumper J5A2) lets you enable the wake-on-LAN feature.
  • Page 81 Using the BIOS Setup Utility...

  • Page 82: Managing The Server

    Surge suppressors During a power surge, the voltage level of electricity coming into the server can increase far above normal levels and cause data loss or system damage. Protect your server and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your server.

  • Page 83: Line Conditioners

    Use a standby uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server.

  • Page 84: Hard Drive Management Practices

    Use Check Disk from once a week to once a month, depending on how often you use the server. Also use Check Disk if you have any hard drive problems. To use Check Disk: Double-click the Right-click the drive you want to check.

  • Page 85: Backing Up Files

    Highlight all the files in the list except those with the current date. Press S HIFT files. Click . The files are deleted. Managing the Server Programs Administrative Tools, Tools text box, type *.tmp drop down list, select your drive letter.
  • Page 86 Files in the memory cache are removed when you turn off your server. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s Help files for instructions on emptying the disk cache.

  • Page 87: Protecting The Server Against Viruses

    Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time. Protect your server from viruses by: Using an anti-virus program to check files and programs that are on diskettes, attached to e-mail messages, or downloaded from the Internet.

  • Page 88: System Administration And Control

    Intel Server Control (ISC) Using a graphical user interface, ISC can locally or remotely provide real-time monitoring and alerting for server hardware sensors. ISC monitors and records system status indicators such as temperature, voltage, cooling, chassis intrusion, processor status, cooling fan status, and power supply status. You...

  • Page 89: Direct Platform Control (Dpc) Console

    The DPC Console is independent of the server operating system and provides a means to remotely diagnose problems or verify the state of the server. It will also turn the server on or off. You can find additional information about DPC Console under on the Server Companion CD which came with the server.
  • Page 90 BIOS Setup access. If you set and enable both a user and an administrator password: Enter either one to boot the server and enable the keyboard and mouse Enter the administrator password to gain full access to the BIOS Setup...

  • Page 91: Summary Of Software Security Features

    Setup. Once set, passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper. See “Password Clear jumper” on page 68. Managing the Server...
  • Page 92 Feature Description Control access to the To control access to the system, set a user password and enable the system other than Password on Boot option using the BIOS Setup utility. BIOS Setup (set user Once set, passwords can be disabled by deleting the password or by password) changing the Password Clear jumper.

  • Page 93: System Recovery

    Creating a startup diskette If your server hard drive is damaged, you may not be able to start the server from the hard drive. A startup diskette is a bootable diskette that lets you start the server and attempt to fix the problem.

  • Page 94: Troubleshooting

    Verifying your configuration If the server is not operating correctly, the BIOS may contain an invalid configuration parameter. Open the BIOS Setup utility and check your configuration settings. (See “About the BIOS Setup utility” on page 65.)

  • Page 95: Troubleshooting Guidelines

    If a peripheral does not work, make sure that all connections are secure. If you see an error message on the screen, write it down, word for word. You may be asked about it when calling Gateway Client Care. Only qualified personnel should open the system for maintenance.

  • Page 96: Hard Drive Problems

    Probable cause The CD drive cables are not installed correctly The CD drive may be defective Hard drive problems The system does not recognize a SCSI drive Probable cause SCSI hot-plug drive is not seated correctly The SCSI bus is not properly terminated The drive is configured with a conflicting SCSI...

  • Page 97: Modem Problems

    Check the installation. Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it was installed correctly. If the server BIOS lets you select the processor speed, make sure that you have selected the proper speed.

  • Page 98: Peripheral/Adapter Problems

    Open the system, then check all cables between the controller and the device. Solution Restart your server, then press F1 to enter the BIOS Setup utility. In the Boot | Removable Devices menu, make sure that the diskette drive parameters are set correctly.

  • Page 99: Printer Problems

    Probable cause The diskette is corrupted The diskette drive LED illuminates continuously Probable cause The diskette is corrupted The cable to the drive is not connected properly The system does not recognize an expansion card Probable cause The interrupt or I/O address is set incorrectly The card has not been configured through the...

  • Page 100: System Problems

    Probable cause The printer is not plugged in The printer is defective The printer is turned on but will not print Probable cause The printer is not connected to the system The printer is not designated as the default printer The printer has not been added to the system The printer prints garbled text...
  • Page 101 Solution Restart your server by pressing the reset button. If the system is still non-responsive, press and hold in the power button for 4 seconds to turn the system off. Turn the system back on, then follow the on-screen instructions.

  • Page 102: Video Problems

    Make sure that the monitor data cable is connected to the video controller on the back of the system. Check the connector and cable for bent or damaged pins. Adjust the brightness and contrast knobs to the center position. Connect a working monitor to the server. Video problems...
  • Page 103 The video cable is damaged Troubleshooting Solution Open the system and reseat the video card. The server board may have a built-in video adapter, so there may not be a video adapter to remove and replace. Check the documentation or technical support to make sure that the video card is compatible with the system.

  • Page 104: Error Messages

    Turn off the server and monitor and leave them off for at least a half hour, then restart the system. Solutions Try saving to a new file or diskette.
  • Page 105 Use the configuration utility (if necessary) to make sure that your drive or controller configuration is correct. Press F1 to try to restart the server. You may have an XT keyboard connected to an AT system or vice versa. Make sure that the keyboard is configured to work with the appropriate system.
  • Page 106 Error message Insert bootable media device See “The system does not recognize a SCSI drive” on Insufficient disk space Invalid configuration information Invalid password Keyboard clock line failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error...
  • Page 107 Error message Printer is out of paper Required parameter missing Make sure that you entered the right command. Syntax error Time and date not set Write protect error Troubleshooting Solutions Add paper to the printer. Make sure that the printer is online. If you are trying to exit MS-DOS to return to Windows, type exit, then press E NTER...

  • Page 108: A Safety, Regulatory, And Notices

    Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 109 The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Safety, Regulatory, and Notices Do not use Gateway products in areas classified as hazardous locations.
  • Page 110 Warnings WARNING: English AVERTISSEMENT: (US) Français The power supply in this Le bloc d’alimentation de ce product contains no produit ne contient aucune user-serviceable parts. pièce pouvant être réparée par There may be more than one l'utilisateur. Ce produit peut supply in this product.
  • Page 111 WARNING: English AVERTISSEMENT: (US) Français After you have completed Une fois TOUTES les étapes the six SAFETY steps précédentes accomplies, vous above, you can remove the pouvez retirer les panneaux du system covers. To do this: système. Procédez comme Unlock and remove the suit : padlock from the back of the system if a...
  • Page 112 WARNING: English AVERTISSEMENT: (US) Français The system is designed to Le système a été conçu pour operate in a typical office fonctionner dans un cadre de environment. Choose a site travail normal. L'emplacement that is: choisi doit être : Clean and free of Propre et dépourvu de airborne particles (other poussière en suspension...

  • Page 113: Regulatory Compliance Statements

    Regulatory compliance statements Rack Mounting If rack mounted units are installed in a closed or multi-unit rack assembly, they may require further evaluation by Certification Agencies. The following items must be considered: The ambient within the rack may be greater than room ambient. Installation should be such that the amount of airflow required for safe operation is not compromised.
  • Page 114 FCC Part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
  • Page 115 DOC Notice (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
  • Page 116 PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japanese users...
  • Page 117 Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand Telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
  • Page 118 External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
  • Page 119 Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire Safety, Regulatory, and Notices Antenna and satellite grounding...
  • Page 120 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 121 Safety, Regulatory, and Notices...

  • Page 122: B System Specifications

    System Specifications The following specifications are for the standard configuration. The server may contain optional equipment. All specifications are subject to change. Case size 18.9 in. (480 mm) x 24.1 in. (612 mm) x 3.46 in. (88 mm) Processors As many as two Intel...

  • Page 123: Environmental Specifications

    Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Temperature, operating Humidity, operating Altitude Voltage, AC input Frequency Certification System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers.
  • Page 124 Address Resource 003Eh - 003Fh 0040h - 0043h Programmable Timers 0044h - 004Fh 0050h - 0053h Programmable Timers 0054h - 005Fh 0060h, 0064h Keyboard Controller 0061h NMI Status and Control Register 0063h NMI Status and Control Register 0065h NMI Status and Control Register 0067h NMI Status and Control Register 0070h...
  • Page 125 Address 0102h 0170h - 0177h 01F0h - 01F7h 0200h - 0207h 0220h - 022Fh 0238h - 023Fh 0278h - 027Fh 02E8h - 02Efh 02F8h - 02FFh 0338h - 033Fh 0370h - 0375h 0376h 0377h 0378h - 037Fh 03B4h - 03Bah 03BCh - 03BFh 03C0h - 03CFh 03D4h - 03DAh...

  • Page 126: Memory Map

    Memory map Address Range (hex) 0 to 07FFFFh 0A0000h to 0BFFFFh 0C0000h and 0DFFFFh 0F0000h to 0FFFFFh 0E0000h to 0EFFFFh FC000000h to FFFFFFFFh Interrupts The following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt.

  • Page 127: Dma Usage

    Interrupt I/O APIC Description Level IRQ6 INT6 Diskette port IRQ7 INT7 Parallel port IRQ8_L INT8 RTC interrupt IRQ9 INT9 Signal control interrupt (SCI) used by ACPI-compliant operating system IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 Mouse interrupt IRQ13 INT13 Co-processor interrupt IRQ14 INT14 Compatibility IDE interrupt from primary channel IDE devices 0 and 1...

  • Page 128: Index

    CD drive problems replacing CD, Server Companion certifications, in brief chassis intrusion switch checking hard drive space checklist, troubleshooting closing bezel door case CMOS Clear jumper, setting components, front panel board...
  • Page 129 replacing adding additional heatsink replacing specifications speed troubleshooting creating, startup diskette deleting temporary files DIMMs adding installing replacing Direct Platform Control (DPC) Console diskette drive replacing troubleshooting LED always on not recognized will not read, write, format write protection summary DMA usage DPC (direct platform control) drives...
  • Page 130 DIMMs memory integrity, system Intel Server Control interior features interrupts, system Intrusion Detection Enable jumper, setting ISC (Intel server control) jumpers BIOS Boot Block Write Enable setting system board BMC Boot Block Write Enable setting BMC Firmware Update CMOS Clear...
  • Page 131 PS/2 power supply source problems supply specifications uninterruptible supplies Power menu, Setup utility preventing static electricity printer, troubleshooting processor adding additional heatsink replacing specifications speed troubleshooting protecting system against power source protecting the server from viruses passwords set problems...
  • Page 132 BIOS software features software locks timeout using passwords Security menu, Setup utility serial port location server setting up startup Server Companion CD passwords set Index...
  • Page 133 Intrusion Detection Enable jumper jumpers Password Clear jumper Recovery Boot jumper Wake on LAN Enable jumper setting up operating system safety precautions server setting up, Windows NT Setup utility Advanced menu BIOS Boot menu Exit menu Main menu menus navigating through...
  • Page 134 Intrusion Detection Enable jumper Password Clear jumper Recovery Boot jumper removing replacing Wake on LAN Enable jumper system fault LED system reset, Windows NT system shut down, Windows NT temperature, operating temporary files, deleting timeout, security troubleshooting adapter cards adapters add-in cards battery CD drive...
  • Page 135 A MAN US 7250R SYS RACK GDE R0 4/00...

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