Gateway 960 User Manual
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Gateway 960 User Manual

Gateway server user manual
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Summary of Contents for Gateway 960

  • Page 3: Table Of Contents

    Converting to a rackmount server ........10...
  • Page 4 Using your Server Companion CD ........
  • Page 5 Telephone support ..........117 Before calling Gateway Technical Support ......117 Telephone support .

  • Page 7: Checking Out Your Gateway Server

    Checking Out Your Gateway Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available Server...

  • Page 8: Front

    Chapter 1: Checking Out Your Gateway Server Front Cover release latch Key lock www.gateway.com CD drive Diskette drive Cover release latch Additional drive bays Power button Reset button Power indicator Hard drive indicator USB ports...
  • Page 9 Front Hot-swap drives PCI card fan www.gateway.com...

  • Page 10: Back

    Chapter 1: Checking Out Your Gateway Server Back Mouse port Keyboard port USB ports Serial port Parallel port Monitor port LAN jack (RJ-45) System board thumbscrew www.gateway.com Power connector Rear fan Card retention cover lever Kensington lock slot...

  • Page 11: Interior

    Interior Interior Cable clip SCSI backplane Card retention Cable clip Full-length card cover release retention clip Rear fan latch RAID bay fan PCI card fan www.gateway.com...

  • Page 12: System Board

    Chapter 1: Checking Out Your Gateway Server System board Left side Processor 1 Processor 2 connector 64-bit PCI card 32-bit PCI card Rear fan slots slot www.gateway.com...

  • Page 13: Right Side

    Memory module slots Voltage regulator slot 2 Diskette drive connector Primary IDE connector Secondary IDE connector Intrusion switch connector SCSI 2 connector SCSI 1 connector Hot-swap bay fan connector CMOS battery Configuration jumper JP7 PCI card fan connector www.gateway.com System board...

  • Page 14: Getting Help

    You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at ■...

  • Page 15: Setting Up Your Server

    Setting Up Your Read this chapter to learn how to: ■ Use your server safely ■ Start and turn off your server ■ Restart (reboot) your server Server...

  • Page 16: Setting Up The Hardware

    Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord. Keep the server boxes and packing material in case you need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

  • Page 17: Protecting From Power Source Problems

    Surge protectors During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.
  • Page 18 Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

  • Page 19: Starting Your Server

    Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned ■...

  • Page 20: Understanding The Power-On Self-Test

    ■ surge protector (if you are using one) is plugged in and turned on. Make sure that the monitor is connected to the server, plugged into ■ the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

  • Page 21: Turning Off Your Server

    Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: In Windows 2000 Server, click Windows dialog box opens. Click the arrow button to open the...

  • Page 22: Restarting (Rebooting) Your Server

    Chapter 2: Setting Up Your Server Restarting (rebooting) your server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your server.

  • Page 23: Setting Up The Operating System

    Setting up the operating system If you ordered your server with the operating system already installed by Gateway, Windows 2000 Server is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.
  • Page 24 Chapter 2: Setting Up Your Server www.gateway.com...

  • Page 25: Maintaining Your Server

    Maintaining Your Read this chapter to learn how to: ■ Care for your server ■ Protect your server from viruses ■ Manage hard drive space ■ Clean your server ■ Prepare for system recovery ■ Perform system administration Server...

  • Page 26: Caring For Your Server

    Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■...
  • Page 27 Clean screen Clean mouse Create startup diskettes Create emergency repair diskette RAID consistency check Immediately Weekly after purchase needed (Monthly) www.gateway.com Caring for your server When See... page 22 page 24 page 24 page 26 page 27 page 29 the drive’s...

  • Page 28: Protecting Your Server From Viruses

    Some viruses go undetected for a period of time because they are activated on a certain date. A server that can access the Internet is more likely to get a virus than one that cannot access the Internet. Viruses can also be uploaded by network users who have shared file access or physical access to the server.

  • Page 29: Managing Hard Drive Space

    Managing hard drive space Checking hard drive space If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking hard drive space. To check hard drive space in Windows 2000 Server:...

  • Page 30: Using Disk Cleanup

    Using Disk Cleanup Delete unneeded files, such as temporary Windows files, to free hard drive space. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on deleting unnecessary files.
  • Page 31 Correct any problems that are found by following the on-screen instructions. After Windows has finished checking the drive for errors, it provides a summary of any problems that it may have found. Click www.gateway.com Managing hard drive space . For help, press F1. Windows Start...

  • Page 32: Defragmenting The Hard Drive

    This is called fragmentation, and it is normal. In order for your server to use a file, your operating system must search for the pieces of the file and put them back together.

  • Page 33: Backing Up Files

    For information on using your backup device to back up your files, see the device’s documentation. To buy a tape backup device visit the Gateway Web site at accessories.gateway.com.

  • Page 34: Cleaning Your Server

    Always turn off your server and other peripheral devices before cleaning any components. Use a damp, lint-free cloth to clean your server and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

  • Page 35: Cleaning The Keyboard

    If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.

  • Page 36: Cleaning The Mouse

    To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...
  • Page 37 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers Replace the mouse ball and lock the retaining ring into place. www.gateway.com Cleaning your server...

  • Page 38: Preparing For System Recovery

    Creating startup diskettes If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem.
  • Page 39 To create an emergency repair diskette in Windows 2000 Server: Format one 3.5-inch 1.44 MB diskette and insert it into your server’s diskette drive. Double-click the My Computer Right-click the C: drive, then click opens. Click the tab. Tools Preparing for system recovery icon.
  • Page 40 Click Emergency Repair Disk Click Also back up the registry to the repair directory are backed up to the diskette. . The Backup window opens. . The Emergency Repair Diskette dialog box opens. www.gateway.com , then click . The files...

  • Page 41: Keeping A Record Of System Configuration

    Some server information can be viewed only in the BIOS Setup utility. To record your BIOS configuration: Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout.

  • Page 42: System Administration

    Enter the supervisor password for access to the BIOS Setup utility. For information about resetting BIOS passwords, see passwords” on page To set the BIOS security passwords: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select the Security menu.
  • Page 43 Whenever the server’s case cover is removed, the intrusion switch is activated and an event is recorded in the event log. To view the event log: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Open the Advanced .

  • Page 44: Using Your Server Companion Cd

    Chapter 3: Maintaining Your Server Using your Server Companion CD You can use your Server Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your Server Companion...

  • Page 45: Installing Components

    Replace case fans ■ Replace the CMOS battery You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

  • Page 46: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 47: Preventing Static Electricity Discharge

    ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 48: Opening The Server Case

    Warning To open the server case: Follow the instructions in page Turn off the server, then disconnect the power cord and all other cables connected to the server. Unlock the front cover. Release latch Lock Press the two front cover release latches, then pull the cover away from the server.
  • Page 49 For more stability, place the server on its side. Loosen the three captive thumbscrews that secure the side panel to the server. Slide the side panel toward the front of the case about ½ inch, then lift the panel away from the server.
  • Page 50 Chapter 4: Installing Components If your server has an air duct, pull the tab on the right until it releases the duct from the server, then lift the duct away from the server. www.gateway.com...

  • Page 51: Closing The Server Case

    Closing the server case To close the server case: For more stability, set the server case on its side. Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.
  • Page 52 Chapter 4: Installing Components Align the notch in the bottom of the front cover with the rail on the front of the case, then swing the cover against the case. Lock the front cover. Reconnect the power cord and all other cables. www.gateway.com...

  • Page 53: Installing Drives

    Your server’s basic configuration includes one CD drive and one 3.5-inch diskette drive. Two additional 5.25-inch drive bays are also provided for more drives. Your server can have up to eight SCSI hard drives in the hot-swap bay behind the front access door. Hot-swap As you prepare to install drives, remember: ■...

  • Page 54: Installing A Media Drive

    Use these instructions to install or replace a diskette, CD, or tape drive. To install a 5.25-inch drive: Follow the instructions in page Follow the instructions in If you are replacing a drive, go to - OR - “Preventing static electricity discharge” on “Opening the server case” on page Step www.gateway.com...
  • Page 55 If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server. Press the drive bay face plate release tabs inward, then pull the face plate away from the front cover.
  • Page 56 Chapter 4: Installing Components If you are adding a 3.5-inch hard drive, use the screws that came with your hard drive to secure the drive to the 3.5-inch drive adapter. - OR - Hard drive screws Hard drive screws www.gateway.com...
  • Page 57 Two screws for mounting the rail onto CD and diskette drives are stored on each rail. Screws for mounting onto most tape drives are stored in the case near the full-length card retention clips. Go to Step Mounting rail screw Tape drive screws www.gateway.com Installing drives Mounting rail screw...
  • Page 58 Press the old drive’s release latches against the drive, then pull the drive out of the bay. If you are removing a drive from one of the top two bays, first remove the 3.5-inch diskette drive so you can reach the 5.25-inch drive’s release latch. www.gateway.com...
  • Page 59 Screws for mounting the rails onto most tape drives are stored in the case near the full-length card retention clips. Set any jumpers on the new drive. See the drive’s documentation for further instructions. Screw Screw Tape drive screws www.gateway.com Installing drives...
  • Page 60 Chapter 4: Installing Components Slide the new drive into the drive bay until the drive rails snap into place. Connect the drive cables following the instructions in the drive’s documentation. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 61: Installing A Hard Drive

    Installing a hard drive Use this procedure to add or replace hard drives in the hot-swap bay. Your server supports up to eight 1-inch high 3.5-inch SCA SCSI hard drives. You can purchase additional SCSI drives through your Gateway sales representative.
  • Page 62 Chapter 4: Installing Components Pull the drive tray’s lever away from the server, then pull the tray straight out of the server. Caution If you are replacing a hard drive, remove the four screws that secure the hard drive to the drive tray, then remove the drive from the tray.
  • Page 63 Step Make sure that the tray’s release lever is open, then slide the new drive into the empty hot-swap bay. Close the drive’s release lever. www.gateway.com Installing drives...

  • Page 64: Installing Memory

    Chapter 4: Installing Components Installing memory When you upgrade your server memory, make sure that you install the correct type of memory module for your server. Your server uses PC2100 DDR SDRAM registered ECC DIMM memory. The following illustration shows the location of the memory modules on the system board.
  • Page 65 Follow the instructions in Turn on the server. Make sure that the server turns on and that the operating system completely loads. If your server is running Windows 2000 Server, right-click the...

  • Page 66: Installing Pci Expansion Cards

    Chapter 4: Installing Components Installing PCI expansion cards Your server uses the PCI-X bus. Use the following chart to determine the PCI slot you should install your expansion card into. PCI slot Description Always runs at 64-bit/66 MHz. Supports 32-bit and 64-bit cards, 3.3 V or universal.
  • Page 67 - OR - If you are adding a full-length card to an empty expansion slot, pull back on the card retention clip for that slot. Installing PCI expansion cards “Preventing static electricity discharge” on “Opening the server case” on page www.gateway.com...
  • Page 68 Press the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com...
  • Page 69 Release lever Card retention cover - OR - Press on the card retention cover lever on the back of the server until the lever is flush with the back of the case. www.gateway.com...
  • Page 70 Connect any cables to the card following the instructions in the card documentation. Follow the instructions in See the card’s documentation for software installation instructions. “Closing the server case” on page www.gateway.com...

  • Page 71: Installing A Processor

    Installing a processor The server is compatible with Intel server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For more information, see...
  • Page 72 - OR - If your server has a heat sink with a fan, press down on the heat sink locking lever on each side, push them slightly away from the heat sink, then lift the levers out of the way. Unplug the heat sink’s fan from its connector on the system board.
  • Page 73 Press the processor locking lever down until it clicks into place. Apply thermal grease to the top of the processor, if necessary. Place the heat sink on the processor, then press the heat sink locking levers down until they click into place. www.gateway.com Installing a processor...
  • Page 74 If you have installed a new processor into the lower (processor 2) slot for the first time, you also need to install a voltage regulator for the processor. If you ordered the processor from Gateway, it came with a new voltage regulator. For instructions on installing a voltage regulator, see a voltage regulator”...

  • Page 75: Installing A Voltage Regulator

    If you are replacing a voltage regulator, on each end of the voltage regulator support bracket, pinch the sides together, then lift the bracket away from the server. You may need to first remove a heat sink or some memory modules in order to access the sides of the support bracket.

  • Page 76: Replacing The Power Supply

    Only a qualified computer technician should service the power supply. Your server is supplied with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way.
  • Page 77 Remove the two screws that secure the power supply tray to the case. Slide the power supply tray out of the case. Make sure that none of the power cables snag on server components. Remove the two screws on the back and the four screws on the front of the power supply that secure it to the tray, then remove the power supply from the tray.
  • Page 78 Insert the new power supply’s cables into the case from the back, then slide the new power supply into the case. Use the two screws you removed in to the back of the server case. Refer to the notes you made in system board, drives, and SCSI backplane.

  • Page 79: Replacing The Scsi Backplane

    Replacing the SCSI backplane Your server’s hot-swap cage can hold four SCSI drives. The cage is connected to a SCSI backplane. To replace the SCSI backplane: Follow the instructions in page Follow the instructions in Remove the fan nearest the SCSI backplane. For instructions, see “Replacing a fan”...
  • Page 80 Chapter 4: Installing Components Slide the hot-swap cage out about two inches from the case. www.gateway.com...
  • Page 81 From inside the case, remove the power, SCSI, and manageability cables from the backplane. The manageability cable connector is visible after removing the SCSI and power cables. Remove the hot-swap cage completely from the server. www.gateway.com Replacing the SCSI backplane...
  • Page 82 Chapter 4: Installing Components Loosen the captive thumbscrew that secures the backplane to the hot-swap cage. Thumbscrew www.gateway.com...
  • Page 83 Place the new backplane onto the hot-swap cage, then tighten the thumbscrew. Slide the hot-swap cage part-way into the hot-swap bay. Make sure that the side of the cage marked “Top” is oriented toward the top of the server case. Reconnect the power, SCSI, and manageability cables to the backplane.
  • Page 84 Reinstall the fan. Install each of the drives back into the hot-swap cage. Make sure that you replace the drives in the correct order by referring to your notes from Step Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 85: Replacing The System Board

    Remove the rear fan to provide more space for removing the system board. For more information, see “Preventing static electricity discharge” on “Opening the server case” on page “Replacing a fan” on page www.gateway.com Replacing the system board “Installing...
  • Page 86 Remove the system board tray’s thumbscrew on the back of the case. Slide the tray toward the front of the case. If the tray is difficult to move, push on the rear port panel for added leverage. System board tray thumbscrew www.gateway.com...
  • Page 87 Follow the instructions in Turn on your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

  • Page 88: Replacing A Fan

    Make sure that you replace a fan with an identical replacement fan. The arrow on each fan indicates the direction of its air flow, and the arrow should point toward the rear of the case. “Preventing static electricity discharge” on “Opening the server case” on page www.gateway.com Locking clip...
  • Page 89 Insert the new fan’s mounting posts into the fan mounting slots, then slide the fan down until it snaps into place. Reconnect the fan to the system board. Rear fan connector Follow the instructions in “Closing the server case” on page www.gateway.com Replacing a fan Hot-swap bay fan connector...

  • Page 90: Replacing The Cmos Battery

    Chapter 4: Installing Components Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.
  • Page 91 Replacing the CMOS battery Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Battery www.gateway.com...
  • Page 92 Follow the instructions in Turn on the server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Restore any BIOS settings that you wrote down in Save all your settings and close the BIOS Setup utility.

  • Page 93: Using The Bios Setup Utility

    Using the BIOS Setup Utility Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to their factory defaults ■ Reset the BIOS passwords...

  • Page 94: Opening The Bios Setup Utility

    Caution To open the BIOS Setup utility: Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

  • Page 95: Updating The Bios

    To update the BIOS: Print the appendix for Download the BIOS update from support.gateway.com. Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Follow the instructions in the self-extracting BIOS update file.

  • Page 96: Resetting The Bios

    To reset the BIOS: Print the appendix for Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record any custom BIOS settings on your printout. Follow the instructions in...

  • Page 97: Resetting Bios Passwords

    Place the jumper back onto pins 2-3. Close the case by following the instructions in on page Turn on the server. A message appears saying that the CMOS Date and Time are not set. Press F1 to reset the BIOS to factory default settings.
  • Page 98 Chapter 5: Using the BIOS Setup Utility www.gateway.com...

  • Page 99: Troubleshooting

    Troubleshooting Read this chapter to learn how to: ■ Interpret error messages and codes ■ Troubleshoot ■ Get telephone support and training If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 117 information about how to get help. for more...

  • Page 100: Safety Guidelines

    Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable and the power cord are connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous.

  • Page 101: Error Messages

    ■ This is an informational message only. No action is required. CD drive is not recognized ■ “Your server does not recognize a CD or the CD drive” on page 102 for a possible solution. Data error ■ In Windows 2000 Server, run CheckDisk on the drive with the error.
  • Page 102 Hard disk controller failure - press F1 to try reboot ■ The drive controller may be defective. Press F1 to try to restart the server. Try running FDISK and DOS Format to check the integrity of the hard drive. For more information, see your operating system’s documentation.
  • Page 103 Make sure that a key is not stuck. Clean the keyboard if necessary. Memory errors were detected while the system started up ■ “Memory errors were detected during server start up” on page 109 a possible solution. Memory size error ■...
  • Page 104 Write-protect error ■ Your diskette is write-protected. Move the write-protection tab over the window on the back of the diskette. NTER “You need to troubleshoot an IDE 107. menu, then select the Advanced www.gateway.com menu. Event Log Control “Opening the BIOS...

  • Page 105: Troubleshooting

    “Managing hard drive space” on page ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ Open the BIOS Setup utility and check your configuration settings. For more information, see ■...

  • Page 106: Battery Replacement

    Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors. ■ Make sure that all power switches are on. If the server is plugged into a surge protector or UPS, make sure that it is turned on. ■...
  • Page 107 The BIOS cannot switch to Protected mode. The processor generated an exception interrupt. The server video’s memory is faulty. This is not a fatal error. The ROM checksum value does not match the value encoded in the BIOS. Troubleshooting steps Reseat the memory or replace with known good modules.

  • Page 108: Bios

    ■ Clean the CD. For more information, see ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see page ■...

  • Page 109: Cleaning Cds

    Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive tray opens. ■ If this problem happens frequently while the server is turned on, the drive may be defective. Cleaning CDs Clean CDs by wiping from the center to the edge, not around in a circle, using a product, such as a soft cloth, made especially for cleaning CDs.

  • Page 110: Expansion Cards

    ■ Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection).

  • Page 111: Hard Drive

    The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your server. ■ Try restarting your server by pressing C ■...
  • Page 112 Make sure that the last device on the SCSI cable is correctly terminated. For more information about SCSI device configurations, see the device’s documentation. ■ Change the drive’s SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive’s documentation. ■...

  • Page 113: Internet

    GWScan can also repair some errors that may develop on IDE hard drives. To download the GWScan utility: Search for the utility at support.gateway.com. For information about ■ how to use GWScan, go to: ftp://ftp.gateway.com/pub/hardware_support/drivers/...

  • Page 114: Keyboard

    Liquid has been spilled into the keyboard ■ If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 115: Memory

    Modem (telephone dial-up) Your modem does not dial or does not connect ■ Make sure that your server is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
  • Page 116 14,400 bps even though you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your server ■ Make sure that the line connected to the modem is working and plugged into the correct jack on the modem.
  • Page 117 Reinstall the device driver. For more information, see Companion ■ Open your server and reseat the modem. For more information, see “Installing Components” on page The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking.

  • Page 118: Monitor

    Adjust the Monitor The screen resolution is not correct ■ In Windows 2000 Server, change the screen resolution from the Display Properties dialog box. Your server is running but there is no picture ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

  • Page 119: Mouse

    Adjust the brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your server and monitor, leave them off for at least a half hour, then turn on your server and monitor. ■...

  • Page 120: Power

    You press the power button, but the server does not turn on ■ If the power button LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see “Monitor”...

  • Page 121: Processor

    After adding paper, make sure that the printer is online. Many printers have an online/offline button that you need to press after adding paper. Processor Your server does not recognize a new processor ■ Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly.
  • Page 122 Chapter 6: Troubleshooting ■ If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation. ■ Make sure that a voltage regulator is installed for each processor on the system board.

  • Page 123: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 124: Telephone Support

    Chapter 6: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers...

  • Page 125: Tutoring And Training

    Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. Resource Service description In-Store Training Our friendly and knowledgeable software at Gateway trainers can teach you how to use the Internet...
  • Page 126 Chapter 6: Troubleshooting www.gateway.com...

  • Page 127: Server Specifications

    Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

  • Page 128: System Specifications

    450 W PS/2 Operating Supports Windows 2000 Server systems Compatible with: ■ ■ Certifications ■ ■ ■ PS/2 keyboard PS/2 mouse USB (4) Serial (DIN9 interface) Parallel RJ-45 LAN 3.5-inch diskette CD-ROM Windows NT Novell NetWare 6 FCC Class A www.gateway.com...

  • Page 129: System Board Specifications

    4 MB SDRAM (E7500) ■ 8 MB SDRAM (E7501) ■ On-board Intel 82544GC Gb Ethernet NIC 64-bit/133 MHz PCI-X interface ■ 10Base-T/100Base-TX/1000Base-T ■ PXE support ■ RAID LSI Elite 1600 [493] ACPI ACPI compliance Supports: ■ ■ ■ ■ www.gateway.com System board specifications...
  • Page 130 Appendix A: Hardware Main logic board sensors: Monitor ■ ■ ■ Voltage sensors Temperature sensors Adaptive fan speed control and fan speed detection www.gateway.com...

  • Page 131: Environmental Specifications

    Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Requirements Temperature Maximum rate of change: 18°F (10°C) per hour Nonoperating: -55° to 150°F (-48.3° to 65.5°C) Operating: 41°...

  • Page 132: Video Specifications

    Resolution 640 × 480 800 × 600 1024 × 768 1280 × 1024 × 1600 × 1200 × × × × × × × × × × × × × × www.gateway.com × × × × × × × ×...

  • Page 133: Electronic Specifications

    128 KB Video or SMM memory 128 KB Expansion card BIOS and buffer area 128 KB System BIOS 2 MB Extended system BIOS 64 MB PCI memory space Description 8254 timer Keyboard controller Cascade Serial port Serial port www.gateway.com Electronic specifications...

  • Page 134: Pci Interrupt Routing

    -S2 IRQ 6 PCI IRQ 1 PCI IRQ 2 -P2 IRQ 5 -P2 IRQ 6 -P2 IRQ 1 -P2 IRQ 2 www.gateway.com Interrupt D -ICH3 P IRQH S1 IRQ 3 -S2 IRQ 7 PCI IRQ 3 -P2 IRQ 7 -P2 IRQ 3...

  • Page 135: Additional Specifications

    For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.com...
  • Page 136 Appendix A: www.gateway.com...

  • Page 137: A Bios Settings

    For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information.
  • Page 138 Parallel Port Mode ECP Mode DMA Channel Parallel Port Irq OnBoard PCI IDE Controller Type LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type Type LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode www.gateway.com Value...
  • Page 139 LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type Type LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type Floppy A OnBoard LAN Device www.gateway.com Value...
  • Page 140 Onboard SCSI Controller OnBoard VGA Device Legacy USB Support Remote Access Power Button Mode AC Power Failure Standby Time Out Quiet Boot Wait for ‘F1’ If Error 1st Boot Device 2nd Boot Device 1st Removable Device Supervisor Password User Password www.gateway.com Value...

  • Page 141: B Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 142 The system was dropped or the cabinet is damaged. The system performance changes. ■ Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 143: Regulatory Compliance Statements

    Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
  • Page 144 The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 145 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com...
  • Page 146 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...
  • Page 147 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 148 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 149: Index

    Index Numerics 3.5-inch drive adapter 5.25-inch drive installing location accessories safety precautions add-in card see card adding CD drive diskette drive expansion cards hard drive media drive memory processor voltage regulator administrator password see supervisor password Advanced menu BIOS Setup utility automated troubleshooting system backing up files backplane...
  • Page 150 Gateway Web site online help Server Companion CD drive adapter drive bays location drivers installing drives backing up files checking for errors checking for free space configuration...
  • Page 151 LED indicator scanning for errors troubleshooting heat sink installing help Gateway Web site online Server Companion CD telephone support tutoring hot-swap cage hot-swap drives installing location hot-swappable RAID drives BIOS configuration...
  • Page 152 connectors drive configuration IDE cables IDE connector location indicators installing 5.25-inch drive add-in card backplane battery card CD drive diskette drive expansion cards fans hard drive heat sink hot-swap drive media drive memory PCI card power supply processor SCSI backplane SCSI drive system board voltage regulator...
  • Page 153 troubleshooting messages modem connection speed troubleshooting monitor adjusting cleaning port troubleshooting motherboard see system board mouse cleaning port troubleshooting network jack non-technical support Accounting Sales Warranty online help opening case operating system recording configuration setup parallel port password resetting BIOS supervisor user PCI card...
  • Page 154 BIOS supervisor password system user passwords using password Security menu BIOS Setup utility serial number serial port Server Companion CD setting up hardware operating system safety precautions Setup utility see BIOS Setup utility slots...
  • Page 155 FaxBack support resources Technical Support tips before contacting telephone support training classroom Gateway Learning Libraries Learn@Gateway troubleshooting add-in card automated system battery beep codes BIOS card CD drive cleaning CD diskette drive...
  • Page 156 BIOS USB ports location user password utilities BIOS Setup VGA port video resolution support specifications virus protection voltage regulator installing location volume adjusting modem Web site Gateway Windows restarting server Windows 2000 Server installing recording configuration repair diskette startup diskettes...
  • Page 157 A MAN 960 SYS GDE R1 12/02...

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