Page 1 7210 Server System Manual...
Page 2: Table Of Contents
Turning off the server ........
Page 3 WOL Enable jumper ..........91 6 Managing the Server Avoiding power source problems .
Page 4 Protecting the server against viruses ........
Page 6: Preface
Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
Page 7: Getting Additional Information
Getting additional information Log on to the Gateway technical support at www.gateway.com/support to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...
Page 8: System Features
System Features Standard features As many as two Intel Bus (FSB) in Slot 1 processor sockets Four Dual Inline Memory Module (DIMM) sockets, that support up to 2.0 GB of PC100 Synchronous Dynamic Random Access Memory (SDRAM). Intel 440GX chipset Integrated Intel 82559 network controller providing 10/100 LAN support Integrated Super Vector Graphics Array (SVGA) video support with 2 MB of Synchronous Graphics RAM (SGRAM)
Page 9: Front Panel
Front panel Chassis lock Power LED Disk activity LED Reserved LED PS 1 status LED PS 2 status LED Reset button Power button Reserved Hot-plug drive lock Outriggers Castors Chassis lock that prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel onto the chassis.
Page 10 If the power supply module is not installed, this LED is off. The LED is only active on systems using the Redundant N+1 power supply. System reset button is a recessed button that lets you reset the server if it has become nonresponsive.
Page 11: Back Panel
Power supply modules (2) provide redundant power and hot-swap capability to power the server with minimal downtime. Redundant power supply provides two hot-swappable power supply modules that can independently support the server’s power requirements. System Features Power supply module LED...
Page 12 PS/2 power supply (not shown) provides sufficient power to run the server at a reduced cost. Mouse port connects a PS/2-compatible mouse. Parallel port connects a printer or other parallel device. Network port lets you connect to a network. The adjacent indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green).
Page 13: Interior Of System
Interior of system Power supply Back System panel fan board Power supply provides power to the system components. The redundant power supply provides hot-swap capability and fault tolerance. Power supply fans (only available with redundant power supply) provide cooling for the redundant power supply modules. 5.25-inch drive bays provide space for up to four 5.25-inch drives.
Page 14 Hot-plug backplane provides the control for the hot-plug drives. Hot-plug cage fan provides cooling for the hot-plug drives and other internal components. System board tray supports the system board and makes it easier to remove and install. System board see “System board” on page 8. Back panel fan provides cooling for system board components and additional cooling for the power supply.
Page 15: System Board
System board Secondary processor fan connector Secondary processor connector Primary processor fan connector Primary processor connector DIMM slots (4) Main power connector, 24-pin System Features...
Page 16 Primary IDE connector Secondary IDE connector ATX front panel connector Front panel connector, 16-pin Battery Isolated server management (ISOL) intelligent management bus (IMB) connector (not used) Jumper J4J2 (BMC boot block write enable) Jumper block (jumper J3J1) Jumper block (jumper J2J1)
Page 17 Video connector Dual USB connectors RJ-45 Ethernet LAN connector and LEDs Serial Port A Parallel port Serial port B Stacked keyboard and mouse ports System Features...
Page 18: Hot-Plug Backplane
Hot-plug backplane Back of the hot-plug backplane board Power connector SCSI connector JP5: Delay start jumper controls the spin-up sequence of the drives attached to the backplane. If you enable delay start, the drives spin up one at a time in order of their SCSI ID.
Page 19 JP6: Termination jumper enables or disables termination for the backplane. The backplane is designed to occupy one end of the bus and is usually terminated. If you configure the SCSI bus so the backplane is not at the end of the bus, disable termination. Set the jumper according to the table below. Position Off (default) SCSI connector provides the point of connection for the SCSI cable from the...
Page 20: Front Panel Board
PS2 fault LED that flashes green whenever the second power supply module fails or one of its power levels goes out of bounds. Reset button lets you reset the server if it has become nonresponsive. NMI button Chassis intrusion detection switch...
Page 21 Power button turns the server on and off. In an ACPI-enabled operating system like Windows 2000, you can set the power button to enter sleep mode rather than turning the system off. Power supply alarm speaker reset button disables the power supply alarm speaker.
Page 22: System Setup
You can prepare a safer working environment before assembling the server by following these guidelines: Use a clean, flat, and stable surface for the server. Allow at least 12 inches at the rear of the computer for cabling and air circulation.
Page 23: Installing The Outriggers And Castors
Installing the outriggers and castors The tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vibrations when the chassis is placed on a desktop. However, if you intend to place the chassis on the floor, you may find it easier to maintain the system if it has castors and can be rolled out for easier access.
Page 24: Starting The Server
Carefully return the chassis to the upright position. Starting the server Before you start the server for the first time: The redundant power supply is autosensing. It automatically determines the voltage of the incoming power source and compensates accordingly.
Page 25: Understanding The Power-On Self-Test
The system displays an error message if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help you or Gateway technical support diagnose the cause. Setting up the operating system The first time you start the server, the operating system takes a few minutes to set up.
Page 26: Turning Off The Server
Restart the server. The setup is complete. Important Turning off the server Every time you turn off the server, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off the server in Windows NT:...
Page 27: Resetting The Server
If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system. To close unresponsive programs and reset the server in Windows NT: Press C is not responding.
Page 28: Case Access
Case Access The Gateway 7210 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases, where the pieces fit very tightly, a tool may make the job easier.
Page 29: Preventing Static Electricity Discharge
Preventing static electricity discharge Before opening the computer case, follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure. Caution To prevent static electricity discharge: Turn off the computer power. Touch a bare metal surface on the back of the computer. Unplug all power cords from AC outlets and disconnect the modem cable (if installed).
Page 30: Opening The Case
Opening the case Important The only components that are accessible from outside of the chassis are the front panel indicator lights. To access any of the removable media drives, the hot-plug drives, or the power and reset switches you must open the bezel door. To work on the internal components of the computer, you must open the chassis, which has two removable parts: A bezel that covers the front of the chassis...
Page 31: Opening The Bezel Door
Opening the bezel door The bezel door covers the removable media drives, the hot-plug drives, and the front panel controls. To access these components, you must open the bezel door. To open the bezel door: If the bezel door is locked, unlock it. Grip the bezel door handle next to the front panel indicator lights and pull the door open.
Page 32: Removing The Front Bezel
To remove the front bezel: Power down, turn off, and disconnect all power to the server. Observe all safety and static electricity precautions, see “Preventing static electricity discharge” on page 22.
Page 33: Removing The Side Panel
The side panel cannot be removed unless the front bezel has already been removed. The side panel provides access to all of the internal components of the server. To remove the side panel: Turn off the computer and disconnect all power cords.
Page 34: Closing The Case
Replacing the side panel Closing the side panel covers the internal components. You must close the side panel and replace the front bezel before you can operate the server. If you do not, a system intrusion event is logged by the system management hardware.
Page 35 Tighten the thumbscrews. Case Access...
Page 36: Replacing The Front Bezel
Replacing the front bezel Once the side panel is in place, you must replace the bezel to operate the server. If the server is run without the bezel installed, a chassis intrusion event is logged by the system management hardware.
Page 37: Closing The Bezel Door
Closing the bezel door Close the bezel door to prevent accidental or unauthorized access to the server controls, hot-plug drives, and removable media drives. To close the bezel door: Swing the bezel door to the left and press it firmly into place.
Page 38: Replacing And Adding Internal Devices
Adding Internal Devices The Gateway 7210 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases, where the pieces fit very tightly, a tool may make the job easier.
Page 39: Drives
Drives There are several types of drives and similar devices that can be installed in the server. All drives are easy to install and require no tools to replace. Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hot-plug hard drive, and one CD drive are included with the computer.
Page 40: Drive Cabling Information
Drive cabling information The system includes five different types of drive cables. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive.
Page 41 Disengage the rail locking tabs by pressing in on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis. Remove the rails on both sides of the drive and snap them onto the new drive in the same positions.
Page 42: Replacing The Optional Boot Drive
Replacing the optional boot drive An optional IDE hard drive can be shipped with the server. This drive is mounted at the bottom of the drive stack accessible from the front of the chassis. To replace the optional boot drive: Turn off the system and disconnect the power cord and all other external peripheral devices.
Page 43 (make sure that the data and power connectors on the drive face the inside of the server). Connect the power and data cables to the drive. (See the drive documentation for proper cable orientation.)
Page 44: Replacing A Hot-Plug Drive
Install drive in the left-most drive bay first and in increasing order by SCSI ID number thereafter. Gateway tests and verifies the operation and compatibility of the drives we sell. Additional or replacement drives must conform to Gateway standards, especially in a RAID or mission-critical environment. Drives...
Page 45 Remove the drive from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server. Replacing and Adding Internal Devices...
Page 46 Continue pulling outward until the drive is entirely out of the system. Drives...
Page 47 Remove the four screws that secure the drive to the carrier, then remove the drive. Install the new drive in the carrier using the four screws you removed in Step 6. Align the drive rails with the slots at the top and bottom of the drive bay.
Page 48: Adding A Hot-Plug Drive
Run any necessary utilities to inform the system that the new drive is installed and ready for use. See the utility software documentation for details. Adding a hot-plug drive The hot-plug drives are located at the bottom of the front panel. The hot-plug bay supports up to six 1-inch high 3.5-inch SCA LVD SCSI hard drives.
Page 49 To remove a drive carrier, follow the instructions to remove a drive in “Replacing a hot-plug drive” on page 37. Purchase additional SCSI drives through your Gateway sales representative. Specify the system into which you will install the drive to ensure that the correct drive is delivered.
Page 50 Continue pulling outward until the drive carrier is entirely out of the system. Drives...
Page 51 Installing a SCSI drive in the server You do not need to configure individual drives before you install them in the server. To install a SCSI drive in the server: Remove the empty drive carrier as described in “Removing an empty drive carrier” on page 42.
Page 52 Install the drive into the carrier using the four screws you removed in Step 2. Align the drive rails with the slots at the top and bottom of the drive bay. Drives...
Page 53: Replacing The Cd Drive
Leave the handle down and push the drive all of the way into the drive bay until the handle begins to close because of contact with the front edge of the server. Make sure the hooks on the bottom of the handle latch over the edge of the drive bay, then firmly close the handle.
Page 54 Remove the power and data cables from the back of the drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.) Disengage the rail locking tabs by pressing in on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive.
Page 55: Adding Additional 5.25-Inch Devices
Align the rails with the bay, and slide the drive into the chassis until the locking tabs snap into place. Replacing and Adding Internal Devices The server was designed to adhere to electromagnetic interference requirements and the tray is an integral part of the system. Installing an approved device should continue to maintain those standards.
Page 56 Connect the power and data cables, making sure the cables are in their original positions. (See the drive documentation for proper cable orientations.) Close the case. (See “Closing the case” on page 27.) Reconnect the power cord and all other external peripheral devices, then turn on the system.
Page 57: Memory
Memory Four DIMM sockets on the system board support up to 2.0 Gigabytes (GB) of PC/100 SDRAM. Replacing memory The DRAM DIMMs supported by the system board conform to the following standards: 64 MB, 128 MB, 256 MB, and 512 MB ECC DIMMs PC/100-compliant, unbuffered, ECC SDRAM 64 MB minimum system memory 2.0 GB maximum system memory...
Page 58 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM.
Page 59: Adding Memory
Adding memory The DRAM DIMMs supported by the server board conform to the following standards: 64 MB, 128 MB, 256 MB, and 512 MB ECC DIMMs PC/100-compliant, unbuffered, ECC SDRAM 64 MB minimum system memory 2.0 GB maximum system memory...
Page 60: Processors
VRMs. Replacing a processor When replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a fansink or heatsink, and a disposable grounding wrist strap.
Page 61 Push the handle of the screwdriver toward the processor. When the tab that locks the processor in place opens, lift up slightly on the side of the processor. Repeat the previous two steps for the other side of the processor. Pull the processor up and out of the slot.
Page 62 Close the case. (See “Closing the case” on page 27.) Reconnect the power cord and all other cords you removed, then turn on the system. Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor. Processors...
Page 63: Adding A Processor
The second processor must match the first processor in speed or the system functions at the speed of the slowest processor. When adding a second processor order a processor upgrade kit from Gateway. The kit includes the processor, a fansink or heatsink, and a disposable grounding wrist strap.
Page 64 Close the case. (See “Closing the case” on page 27.) Reconnect the power cord and all other cords you removed, then turn on the system. Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor. Processors...
Page 65: Replacing The Battery
The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice the server clock slowing down and giving you the incorrect time. Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery.
Page 66 Turn off the computer, disconnect the power cord and all external peripheral devices. Open the case by following the instructions on page 23. (See “Preventing static electricity discharge” on page 22.) Locate the battery on the system board (see “System board” on page 8). The battery is circular and has the positive pole mark (+) on the top.
Page 67 Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins. Disconnect and reconnect the cables. Close the case as described in “Closing the case”...
Page 68: Expansion Cards
Expansion cards The server has seven expansion slots on the system board that may be used for a variety of expansion cards. Four slots support 32-bit, 33 MHz PCI cards, two slots support 32-bit, 66 MHz PCI cards, and one slot supports an ISA card.
Page 69 Close the case. (See “Closing the case” on page 27.) Reconnect the peripherals and the power cord, then turn on the system. You may need to reconfigure the server after replacing an expansion card. You may also need to install upgrade software that came with the card. Check the card documentation for additional information.
Page 70: Adding An Expansion Card
Adding an expansion card To add an expansion card: Set any jumpers and switches on the card, if required in the card instructions. Turn off the computer, disconnect the power cord and all external peripheral devices. Open the case. (See “Opening the case” on page 23 and “Preventing static electricity discharge”...
Page 71 Close the case. (See “Closing the case” on page 27.) Reconnect the peripherals and the power cord, then turn on the system. You may need to reconfigure the server after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.
Page 72: Power Supplies
Power supplies The Gateway 7210 Server supports two power supplies. The basic model uses a single power supply of the same size and type as those used in most desktop PCs. The optional upgrade provides an N+1 redundant power supply that offers fault tolerance and hot-swap capability.
Page 73 Press the locking tab toward the center of the module while carefully pulling the failed module out of the power supply. Locking tab Carefully insert the new power supply module into the vacant slot, pressing firmly to seat the connector at the back. Tighten the thumbscrew to secure the new module in position.
Page 74: Replacing The Redundant Power Supply
Replacing the redundant power supply The redundant power supply offers fault tolerance and hot-swap capabilities. However, if the power distribution board at the base of the power supply or some other shared component fails, the entire power supply and its housing must be replaced.
Page 75 While supporting the power supply by the handle with one hand, remove the screws securing the power supply to the back panel. Handle Carefully lift the power supply out of the chassis using the handle attached to the power supply. Move the power supply forward to clear the support bracket, then tilt the left side of the power supply down to clear the side cover mounting rail as you pull it out.
Page 76 Place the new power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis. Handle Replace the screws securing the power supply to the back panel. Reconnect the power connectors to the system board and to all internal devices.
Page 77: Replacing The Ps/2 Power Supply
Replacing the PS/2 power supply The PS/2 power supply does not support fault tolerance or hot-swapping. If the power supply fails, you must replace it. To replace the PS/2 power supply: Turn off the system and disconnect the power cord and all peripherals. Open the case.
Page 78 Carefully lift the power supply out of the chassis, moving it forward to clear the support bracket and dropping it down slightly to clear the side mounting rail. Make sure that the new power supply matches the one you removed. The mounting holes should line up correctly, and the specifications and power output connectors should be the same.
Page 79: Replacing The Back Panel And Hot-Plug Cage Fans
Replacing the back panel and hot-plug cage fans The back panel fan is located below the power supply on the back panel. The hot-plug cage fan is located behind the hot-plug cage, between the hot-plug cage and the system board. See the illustration on page 6 for more information.
Page 80 Carefully remove the fan from the chassis. Disconnect the fan power cable from the connector on the system board. Note the connector it was attached to. Place the new fan bracket unit into the chassis by engaging the two retaining tabs with the tabs on the back panel of the chassis and the release tabs with the slots in the back panel.
Page 81: Replacing The Control Panel Board
Replacing the control panel board The control panel board is mounted on the front of the chassis, behind the front bezel. To replace the control panel board: Turn off the system and disconnect the power cord and all external peripherals. Open the case.
Page 82: Replacing The Hot-Plug Backplane
Plug the control panel cable into the connector on the control panel board. Close the case. (See “Closing the case” on page 27.) Reconnect the power cord and the external peripherals, then turn on the system. Replacing the hot-plug backplane The six drive hot-plug backplane is at the back of the hot-plug drive cage.
Page 83 Pull the backplane out to the side of the chassis, then toward the back of the system to remove it from the retention hooks. Lift the backplane out of the chassis. Set any jumpers on the new backplane that are required for your SCSI configuration.
Page 84 Place the backplane onto the hot-plug cage bracket, making sure the hooks on the bracket fit into the slots on the backplane. When the backplane is securely in place, tighten the two captive thumbscrews. Reconnect all cables on the backplane to the correct connectors. Replace all hot-plug drives.
Page 85: Replacing The System Board
Replacing the system board The system board is the heart of the computer, which integrates the other elements of the system, such as the processor, memory, storage, networking, and communications, and lets them operate in a coordinated and useful way. Important To replace the system board: Turn off the system and disconnect the power cord and all external...
Page 86 Loosen the retaining thumbscrew securing the board support tray to the right side of the chassis. Slide the board support tray toward the front of the chassis slightly to disengage it from the stand-off retention hooks. Retaining thumbscrew Replacing the system board...
Page 87 Using the handle at the bottom of the board support tray, pull the back edge of the system board (the edge against the back panel) out of the chassis. Remove the system board from the support tray by removing the seven screws and snapping it off of the two snap-on standoffs, then place the board in an anti-static bag or container.
Page 88 Holding the board support tray by the handles, place it in the chassis right edge first as shown in the illustration below. Arrange the cables carefully to prevent tangling as you install the board and tray assembly. Holding the board support tray in place, tighten the retaining screw on the right edge of the board support tray.
Page 89 Replacing and Adding Internal Devices...
Page 90: Using The Bios Setup Utility
Using the BIOS Setup Utility About the BIOS Setup utility The server BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.
Page 91 Advanced resources, hardware, and system configuration. gives you access to settings related to system access passwords. Security gives you access to information and options for server Server management features. gives you access to information and settings for boot features and Boot boot sequences.
Page 92: Updating The Bios
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway Web site (www.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...
Page 93: Setting The System Board Jumpers
Pins 1-2 Causes computer to clear all BIOS settings and return to Pins 2-3 defaults Moving the jumper while the power is on can damage the server. Always turn off the server and unplug the power cord before changing the jumper.
Page 94: Recovery Boot Jumper
Pins 5-6 Clears all passwords at bootup Pins 6-7 Moving the jumper while the power is on can damage the server. Always turn off the server and unplug the power cord before changing the jumper. Jumper Action When Set Setting...
Page 95: Bios Boot Block Write Enable Jumper
BMC boot block using the correct utilities. You can download these utilities from the Gateway Web site along with the latest version of the BMC firmware. (See the figure on page 8 for the location of the jumper.)
Page 96: Frb Enable Jumper
Caution FRB Enable jumper The 7210 server supports fault resilient booting (FRB) which causes the second processor to take over the boot process if the first processor fails to respond within a specified time. The FRB Enable jumper on the system board (pins 1 through 3 on jumper J3J1) lets you enable FRB.
Page 97: Intrusion Detection Enable Jumper
Setting Intrusion detection is enabled (default) Pins 5-6 Intrusion detection is disabled Pins 6-7 Moving the jumper while the power is on can damage the server. Always turn off the server and unplug the power cord before changing the jumper.
Page 98: Wol Enable Jumper
Normal boot (default) Pins 9-10 System updates BMC Pins 10-11 Moving the jumper while the power is on can damage the server. Always turn off the server and unplug the power cord before changing the jumper. Jumper Action When Set Setting...
Page 99 Using the BIOS Setup Utility...
Page 100: Managing The Server
Surge suppressors During a power surge, the voltage level of electricity coming into the server can increase far above normal levels and cause data loss or system damage. Protect you computer and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your computer.
Page 101: Line Conditioners
Most systems can handle this variation (or line noise) without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if the server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.
Page 102: Hard Drive Management Practices
Use Check Disk from once a week to once a month, depending on how often you use the server. Also use Check Disk if you have any hard drive problems. To use Check Disk: Double-click the Right-click the drive you want to check.
Page 103: Backing Up Files
Highlight all the files in the list except those with the current date. Press S HIFT files. Click . The files are deleted. Managing the Server Programs Administrative Tools, Tools text box, type *.tmp drop down list, select your drive letter.
Page 104 Deleting temporary Internet files As you visit Web sites, your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer. Files are saved in the disk cache until the space designated for the cache is full.
Page 105: Protecting The Server Against Viruses
Find and remove the virus immediately using Norton AntiVirus. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. If the virus is still present, contact Gateway Client Care. Managing the Server...
Page 106: System Administration And Control
ISC also provides a system hardware inventory, SCSI controller status, LAN adapter status, and BIOS and system slot information. You can find additional information about Intel Server Control under on the 7210 Companion CD which came with the system. Documentation ManageX Event Manager...
Page 107: Direct Platform Control (Dpc) Console
It will also turn the server on or off. You can find additional information about DPC Console under on the 7210 Companion CD which came with the system. System security To help prevent unauthorized entry or use of the system, the system includes key locks on the chassis (to prevent entry) and the bezel door (to prevent use).
Page 108 BIOS Setup access. If you set and enable both a user and an administrator password: Enter either one to boot the server and enable the keyboard and mouse Enter the administrator password to gain full access to the BIOS Setup...
Page 109: Summary Of Software Security Features
1 to 120 minutes. If no keyboard or mouse action occurs for the mouse input are not specified period, keyboard and mouse input is not accepted. To accepted. set this feature, see “About the BIOS Setup utility” on page 83. Managing the Server...
Page 110 Feature Description Control access to To control access to the system configuration, set an the BIOS Setup (set administrator password and enable it through Setup. administrator If both the administrator and user passwords are enabled, either password) can be used to boot the system or enable the keyboard and/or mouse, but only the administrator password allows changes to Setup.
Page 111: System Recovery
DOS Command Prompt, changing to the C:\I386 subdirectory and typing “winnt32/ox”. Press Using your 7210 Companion CD The 7210 Companion CD included with your system can be used to: Install hardware drivers for Windows NT Reinstall selected utilities...
Page 112: Troubleshooting
The voltage selection switch on the system power supply reflects the proper voltage. Verifying your configuration If the server is not operating correctly, the BIOS may contain an invalid configuration parameter. Open the BIOS Setup utility and check your configuration settings. (See “About the BIOS Setup utility” on page 83.)
Page 113: Troubleshooting Guidelines
If a peripheral does not work, make sure that all connections are secure. If you see an error message on the screen, write it down, word for word. You may be asked about it when calling Gateway Client Care. Only qualified personnel should open the system for maintenance.
Page 114 Settings | Control Panel), double-click Add New Hardware. Follow the on-screen instructions for adding the drive. If you are not experienced with this procedure, call Gateway Client Care. Restart your computer, then press F1 to enter the BIOS Setup utility program. From the...
Page 115: Hard Drive Problems
Hard drive problems The system does not recognize the SCSI drive Probable cause SCSI hot-plug drive is not seated correctly The SCSI bus is not properly terminated The drive is configured with a conflicting SCSI address The cables are not connected correctly The system does not recognize the IDE drive Probable cause...
Page 116: Memory And Processor Problems
Check the installation. The processor should be recognized automatically if it was installed correctly. If the server BIOS lets you select the processor speed, make sure that you have selected the proper speed. Make sure that the processor is fully seated in its socket.
Page 117: Modem Problems
Modem problems The system does not recognize the modem Probable cause The modem has not been added as new hardware The modem is not connected to a live phone jack The phone jack is shared by another modem or telephone The modem is not configured with a valid interrupt or address...
Page 118 The system does not recognize the diskette drive Probable cause The diskette drive may be configured incorrectly The drive cables are not connected properly The drive controller is not seated properly The diskette drive will not read, write, or format Probable cause The diskette is not IBM-formatted...
Page 119: Printer Problems
The system does not recognize an expansion card Probable cause The interrupt or I/O address is set incorrectly The card has not been configured through the software The card was not installed correctly Printer problems The printer will not turn on Probable cause The printer is not turned The printer is not...
Page 120: System Problems
Probable cause The printer has not been added to the system The printer prints garbled text Probable cause The wrong driver is being used for the selected printer System problems The system will not start up Probable cause The system is not connected to an AC outlet Voltage selection switch...
Page 121 The system is non-responsive Probable cause An error occurs during an application or the server may be out of memory Keyboard, mouse, and front panel are locked out when the password is set The keyboard does not work Probable cause...
Page 122: Video Problems
Probable cause The mouse is not plugged in or connected properly The mouse driver did not load when the system started The mouse is defective The system power and reset buttons are not responsive: Probable cause The front panel is locked out when password is set Video problems The system is running but the screen is blank...
Page 123 Troubleshooting Solution Open the system and reseat the video card. The server board may have a built-in video adapter, so there may not be a video adapter to remove and replace. Check the documentation or technical support to make sure that the video card is compatible with the system.
Page 124 Probable cause The display setup is incorrect The video card has failed The video is distorted Probable cause The monitor controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged The monitor is too close to a source of electrical interference The monitor needs to be...
Page 125: Error Messages
Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Access denied Bad command or file name...
Page 126 Error message Diskette drive reset failed Diskette read failed - strike to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure - press to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Solutions Open the BIOS Setup utility, then make sure the settings are correct.
Page 127 Error message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non-system disk or disk error Troubleshooting Solutions Enter your password again, making certain to enter it correctly.
Page 128 Error message Not enough memory Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write protect error Solutions Close all programs that are not currently in use. Wait until the current print job has completed before sending another print job.
Page 129 Troubleshooting...
Page 130: Important Safety Information
Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 131 The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Safety, Regulatory, and Notices Do not use Gateway products in areas classified as hazardous locations.
Page 132: Regulatory Compliance Statements
The telephone company may request that you disconnect the equipment until the problem is resolved. Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment. Safety, Regulatory, and Notices...
Page 133: Canadian Users
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
Page 134: European Users
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
Page 135: Japanese Users
PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japanese users...
Page 136: Australia And New Zealand Users
Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand Telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
Page 137: Laser Safety Statement
TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
Page 138 Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire Safety, Regulatory, and Notices...
Page 139 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 140: B System Specifications
System Specifications The following specifications are for the standard configuration. The server may contain optional equipment. All specifications are subject to change. Case size Processors Cache BIOS IDE interfaces Diskette drive interface I/O ports Power supply SCSI interfaces Network interface Server management Width: 8.6-inch...
Page 141: Environmental Specifications
Expansion slots Drive Bays Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Temperature, operating Humidity, operating Altitude Voltage, AC input Frequency Certification System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers.
Page 142 Address Resource 002Ah - 002Bh 002Ch - 002Dh Interrupt Controller 1 002Eh - 002Fh Super I/O Index and Data Ports 0030h - 0031h Interrupt Controller 1 0032h - 0033h 0034h - 0035h Interrupt Controller 1 0036h - 0037h 0038h - 0039h Interrupt Controller 1 003Ah - 003Bh 003Ch - 003Dh...
Page 143 Address 0093h - 009Fh 0094h 00A0h - 00A1h 00A4h - 00A15 00A8h - 00A19 00Ach - 00Adh 00B0h - 00B1h 00B2h 00B3h 00B4h - 00B5h 00B8h - 00B9h 00BCh - 00BDh 00C0h - 00DFh 00F0h 00F8h - 00FFh 0102h 0170h - 0177h 01F0h - 01F7h 0200h - 0207h 0220h - 022Fh...
Page 144 Address Resource 03C0h - 03CFh Video Display Controller 03D4h - 03DAh Color Graphics Controller 03E8h - 03EFh Serial Port A 03F0h - 03F5h Diskette Controller 03F6h - 03F7h Primary IDE - Sec. Diskette 03F8h - 03FFh Serial Port A (Primary) 0400h - 043Fh DMA Controller 1, Extended Mode Registers 04D0h - 04D1h...
Page 145: Memory Map
Memory map Address Range (hex) 0 to 07FFFFh 0A0000h to 0BFFFFh 0C0000h and 0DFFFFh 0F0000h to 0FFFFFh 0E0000h to 0EFFFFh FC000000h to FFFFFFFFh Interrupts The following table suggests a logical interrupt mapping of interrupt sources; it reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt.
Page 146: Dma Usage
Interrupt I/O APIC Level IRQ5 INT5 IRQ6 INT6 IRQ7 INT7 IRQ8_L INT8 IRQ9 INT9 IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 IRQ13 INT13 IRQ14 INT14 IRQ15 INT15 SMI_L DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices.
Page 147 System Specifications...
Page 148: Index
CD drive problems replacing CD, Server Companion setting setting setting buttons Index...
Page 149 certifications, in brief chassis intrusion switch lock, front panel toolless checking hard drive space checklist, troubleshooting closing bezel door case CMOS Clear jumper, setting components, front panel board components, system board conditioner, line Console, Direct Platform Control control panel board features replacing adding additional...
Page 150 emptying the recycle bin environmental specifications error messages Exit menu, Setup utility expansion cards adding replacing troubleshooting fans, replacing FAQ (frequently asked questions), accessing FCC notice American users Australian users Canadian users European users Japanese users New Zealand users features back panel control panel board front panel...
Page 151 Intel Server Control interior features interrupts, system Intrusion Detection Enable jumper, setting ISC (Intel server control) jumpers BIOS Boot Block Write Enable setting system board BMC Boot Block Write Enable setting system board BMC Firmware Update...
Page 152 PS/2 power supply, replacing PS1 status LED PS2 status LED Recovery Boot jumper, setting supply problems Index...
Page 153 recovery, system recycle bin emptying resizing redundant power supply, replacing regulatory compliance American users Australian users Canadian users European users Japanese users New Zealand users removing bezel drive carrier feet side panel system board replacing adapter cards add-in cards back panel fan backplane, hot-plug battery bezel...
Page 154 Security menu, Setup utility serial port location server setting up startup Server Companion CD setting BIOS Boot Block Write Enable jumper BMC Boot Block Write Enable jumper BMC Firmware Update jumper CMOS Clear jumper delay start jumper, hot-plug...
Page 155 interrupts management memory map NMI button recovery reset button specifications startup troubleshooting turning off system board BIOS Boot Block Write Enable jumper BMC Boot Block Write Enable jumper BMC Firmware Update jumper CMOS Clear jumper components FRB Enable jumper Intrusion Detection Enable jumper Password Clear jumper Recovery Boot jumper removing...
Page 156 Windows NT setup shut-down procedures Index...
Page 157 A MAN US 7210 SYS GDE R0 2/00...

Gateway 7210 System Manual

Preface

1 System Features

2 System Setup

3 Case Access

4 Replacing and Adding Internal Devices

5 Using the BIOS Setup Utility

6 Managing the Server

7 Troubleshooting

A Safety, Regulatory, and Notices

B System Specifications

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Gateway 7210

Summary of Contents for Gateway 7210

Table of Contents