Gateway 7400 System Manual
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Gateway 7400 System Manual

Gateway server user manual
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Gateway
7400 Server
®
System Manual
October 2001
8508366

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Summary of Contents for Gateway 7400

  • Page 1 Gateway 7400 Server ® System Manual October 2001 8508366...
  • Page 2 BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Turning off the server ........
  • Page 4 Hard drive management practices ........94 Protecting your server from viruses ........96 System administration and control .
  • Page 5 Using your Server Companion CD ....... . . 101 7 Cleaning the Server Cleaning the mouse .

  • Page 7: Preface

    Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

  • Page 8: Getting Additional Information

    Getting additional information Log on to the Technical Support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...

  • Page 9: System Features

    System Features Standard features As many as two Pentium MHz Front Side Bus (FSB) Four Dual Inline Memory Module (DIMM) sockets, that support up to 2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM) RCC Champion LE 3.0 North Bridge (CNB30LE) chipset Integrated Intel 82559 LAN Integrated dual-channel Ultra3/U160 SCSI Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM...

  • Page 10: Front Panel

    Front panel Chassis lock Power LED Disk activity LED System fault LED PS 1 status LED PS 2 status LED System reset button Power button Reserved Hot-plug drive lock Outriggers Castors Chassis lock prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel to the chassis.
  • Page 11 If the power supply module is not installed, this LED is off. System reset button is a recessed button that lets you reset the server if it becomes nonresponsive.

  • Page 12: Back Panel

    Module power switches (2) provide independent power control for each redundant power supply module. Power connector connects to the server power cord. The other end of the power cord plugs into an AC outlet or power strip. System Features...
  • Page 13 Keyboard port connects to a PS/2-compatible keyboard. USB ports connect to external Plug-and-Play devices, such as printers, that are automatically configured when they are plugged into the server through one of these ports. USB keyboards and mice are not supported.

  • Page 14: Interior Of System

    Interior of system Power supply Back System panel fan board Power supply provides power to the system components. The redundant power supply provides hot-plug capability and fault tolerance. Power supply fans provide cooling for the redundant power supply modules. 5.25-inch drive bays provide space for as many as four 5.25-inch drives. A CD drive comes standard with the system and occupies one of the 5.25-inch drive bays.
  • Page 15 SCSI backplane provides the control for the hot-plug drives. Drive cage fan provides cooling for the hot-plug drives and other internal components. System board tray supports the system board and makes it easier to remove and install. System board (See “System board” on page 8.) Back panel fan provides cooling for system board components and additional cooling for the power supply.

  • Page 16: System Board

    System board Rear chassis fan connector Main ATX power connector CPU 1 socket CPU 2 socket CPU 1 Fan connector System Features...
  • Page 17 DIMM sockets (3 to 0, right to left) Front chassis fan connector C SMB header Floppy drive connector Primary IDE connector Secondary IDE connector CPU 2 fan connector Speaker Front panel connector Auxiliary HDD activity LED connector U160 LVD SCSI Channel A connector U160 LVD SCSI Channel B connector Configuration switch Battery...

  • Page 18: Scsi Backplane Board

    SCSI backplane board Back side JP5: Delay start jumper Power connector SCSI connector JP5: Delay start jumper controls the spin-up sequence of the drives attached to the backplane. If you leave the delay start jumper on (enabled - default), the drives spin up one at a time in order of their SCSI ID. If you remove the delay start jumper, all drives spin up simultaneously, which may cause an excessive drain on the system power supply.

  • Page 19: Front Side

    Front side Reserved LED (6) Drive activity LED (6) SCA SCSI drive connectors (6) SCSI ID 2 SCSI ID 5 SCSI ID 1 SCSI ID 4 SCSI ID 0 SCSI ID 3 Reserved LED (6) reserved for future use. Drive activity LED (6) flashes green when the drive is actively reading or writing data.

  • Page 20: Front Panel Board

    Front panel board The front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the front panel board are shown and described below. Power LED Disk activity LED System fault LED PS 1 status LED PS 2 status LED System reset button Power LED glows green whenever the system is turned on.
  • Page 21 If the power supply module is not installed, this LED is off. System reset button lets you reset the server if it has become nonresponsive. Power button turns the server on and off. In an ACPI-enabled operating system like Windows 2000, you can set the power button to enter sleep mode rather than turning the system off.
  • Page 22 System Features...

  • Page 23: System Setup

    Important Keep the boxes and packing material. If you need to send the server to Gateway for repairs, you must use the original packaging or your warranty may be voided. Setting up the server...

  • Page 24: Installing The Outriggers And Castors

    (included), which let you roll the server out for easier access. To install the outriggers and castors: Gently turn the chassis upside down, resting it on the top panel.

  • Page 25: Starting The Server

    Caution Both power supply modules in the redundant power supply are turned The server and monitor are plugged into an AC outlet, power strip, or UPS (uninterruptable power supply) and that the power strip or UPS is turned on.

  • Page 26: Understanding The Power-On Self-Test

    Technical Support diagnose the cause. Setting up the operating system The first time you start your server, the operating system takes a few minutes to set up. Refer to your operating system documentation for specific questions regarding the operating system.

  • Page 27: Turning Off The Server

    Turning off the server Every time you turn off the server, shut down the operating system first. You may lose data if you do not follow the proper procedure. Important To turn off the server in Windows NT: Click , then select...

  • Page 28: Resetting The Server

    Resetting the server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the system.

  • Page 29: Case Access

    Case Access The Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases where the pieces fit very tightly, a tool may make the job easier.

  • Page 30: Preventing Static Electricity Discharge

    Preventing static electricity discharge Before opening the server case, follow these precautions to prevent damage from static electricity. When opening your server case, always perform the following procedure. Caution To prevent static electricity discharge: Turn off the server power. Touch a bare metal surface on the back of the server.

  • Page 31: Opening The Case

    To access any of the removable media drives, the hot-plug drives, or the power and reset switches you must open the bezel door. To work on the internal components of the server, you must open the chassis, which has two removable parts:...

  • Page 32: Opening The Bezel Door

    Opening the bezel door The bezel door covers the removable media drives, the hot-plug drives, and the front panel controls. To access these components, you must open the bezel door. To open the bezel door: If the bezel door is locked, unlock it. Grip the bezel door handle beside the front panel indicator lights, then pull the door open.

  • Page 33: Removing The Bezel

    22.) Unlock the bezel, if it is not already unlocked. Press the tabs at the sides of the bezel and pull the top of the bezel away from the server. Lift the bezel away from the chassis. Opening the case...

  • Page 34: Removing The Side Cover Panel

    The side cover panel cannot be removed unless the front bezel has already been removed. The side panel provides access to all of the internal components of the server. To remove the side cover panel: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

  • Page 35: Closing The Case

    Replacing the side panel Closing the side panel covers the internal components. You must close the side panel and replace the front bezel before you can operate the server. If you do not, a system intrusion event is logged by the system management hardware.

  • Page 36: Replacing The Bezel

    Replacing the bezel Once the side panel is in place, you must replace the bezel to operate the server. If the server is run without the bezel installed, a chassis intrusion event is logged by the system management hardware. To replace the bezel:...

  • Page 37: Replacing And Adding System Components

    Adding System Components The Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases where the pieces fit very tightly, a tool may make the job easier.

  • Page 38: Drives

    Drives You can install several types of drives and similar devices in the server. All drives are easy to install and require no tools to replace, unless you are installing a 3.5-inch drive in a 5.25-inch drive bay. Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hot-plug hard drive, and one CD...

  • Page 39: Drive Cabling Information

    Drive cabling information Your system includes three different types of drive cables and possibly one additional cable, if required for the options ordered. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive.
  • Page 40 Disengage the rail locking tabs by pressing in on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis. Remove the rails on both sides of the drive and snap them onto the new drive in the same positions.

  • Page 41: Replacing An Optional Drive

    Replacing an optional drive An optional hard drive can be shipped with the server. This drive is mounted at the bottom of the drive stack accessible from the front of the chassis, behind the bezel. To replace an optional drive: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 42 (make sure that the data and power connectors on the drive face the inside of the server). Connect the power and data cables to the drive. (See the drive documentation for proper cable orientation.)

  • Page 43: Installing A 3.5-Inch Drive In A 5.25-Inch Drive Bay

    Installing a 3.5-inch drive in a 5.25-inch drive Additional 3.5-inch hard drives can also be installed in the server in the empty 5.25-inch drive bays. A 5.25-inch filler tray, three of which came installed in your server, is required for this type if installation.
  • Page 44 Remove the new hard drive from the static-free container and place it in the filler tray with the top (label side) up and the connectors facing away from the plastic face plate. Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings.) Install the drive in the filler tray with four screws (6-32 x 1/4-inch Phillips head - not provided).
  • Page 45 Align the rails with the open drive bay, then slide the drive into the bay until the locking tabs snap into place (make sure that the data and power connectors on the drive face the inside of the server). Connect the power and data cables to the drive. (See the drive documentation for proper cable orientation.)

  • Page 46: Replacing A Hot-Plug Drive

    Install the drive in the left-most drive bay first and in increasing order by SCSI ID number thereafter. Replacing and Adding System Components Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-plug or mission-critical environment, additional or replacement...
  • Page 47 Failure to do so may destroy the data on the drive. Use the Gateway™ server management utilities to determine which drive needs to be replaced. If the drive carrier is locked, use the hex key to unlock the carrier. Locked drive carriers show a red flag in the slot on the carrier handle.
  • Page 48 Continue pulling outward until the drive is entirely out of the system. Remove the four screws that secure the drive to the carrier, then remove the drive. Install the new drive in the carrier using the four screws you removed in Step 5.
  • Page 49 Align the drive rails with the slots at the top and bottom of the drive bay. Leaving the handle in the down position, push the drive all of the way into the drive bay until the handle starts to close because of contact with the front of the chassis.

  • Page 50: Adding A Hot-Plug Drive

    SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Purchase additional SCSI drives through your Gateway sales representative. Specify the system into which you will install the drive to ensure that the correct drive and carrier are delivered. Important...
  • Page 51 Remove the drive carrier from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server. Drives...
  • Page 52 Continue pulling outward until the drive carrier is entirely out of the system. Replacing and Adding System Components...
  • Page 53 Installing a SCSI drive in the server You do not need to configure individual drives before you install them in the server. To install a SCSI drive in the server: Remove the empty drive carrier as described in “Removing an empty drive carrier” on page 43.
  • Page 54 Install the drive into the carrier using the four screws you removed in Step 2. Align the drive rails with the slots at the top and bottom of the drive bay. Leaving the handle down, push the drive all of the way into the drive bay until the handle begins to close because of contact with the front edge of the chassis.

  • Page 55: Replacing The Cd Drive

    Make sure the hooks on the bottom of the handle engage the edge of the drive bay, then firmly close the handle. Secure the drive by locking the drive carrier with the hex key. Replacing the CD drive The CD drive is located in one of the 5.25-inch drive bays at the top of the drive stack in the front of the chassis.
  • Page 56 Pull the drive out of the chassis, then remove the rails on both sides of the drive. Snap the rails onto the new drive in the same positions. The rails are labeled. Make sure the front rail extensions are to the front of the drive. Important Align the rails with the open bay, then slide the drive into the bay until the locking tabs snap into place.

  • Page 57: Adding Additional 5.25-Inch Devices

    Snap the rails onto the drive, making sure the front rail extensions are towards the front of the device. The rails are labeled. The server was designed to adhere to electromagnetic interference requirements and the tray is an integral part of the system.
  • Page 58 Align the rails with the bay, and slide the drive into the chassis until the locking tabs snap into place. Connect the power and data cables, making sure the cables are in their original positions. (See the drive documentation for proper cable orientations.) Replace the bezel.

  • Page 59: Replacing Or Adding Memory

    Replacing or adding memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: 64 MB, 128 MB, 256 MB, and 512 MB ECC DIMMs. PC133-compliant, registered, parity, ECC SDRAM. Memory is installed in four banks (slots) on the system board.
  • Page 60 Pull open the socket latches on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an anti-static container. Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket.
  • Page 61 To add DIMMs: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Observe all safety and static electricity precautions. (See “Preventing static electricity discharge” on page 22.) Remove the bezel. (See “Removing the bezel” on page 25.) Remove the left side cover panel.
  • Page 62 Close the case. (See “Closing the case” on page 27.) Reconnect the power cord, the modem cord, and all other peripherals, then turn on the system. Replacing and Adding System Components...

  • Page 63: Replacing Or Adding A Processor

    When adding or replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a heatsink, and a disposable, antistatic wriststrap. If you are installing a faster processor, your system may require a BIOS update to be compatible with the new processor.
  • Page 64 Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the clip. Metal clip Tabs Unhook the other end of the metal clip. Lift the heatsink straight up and off the processor. Replacing and Adding System Components...
  • Page 65 To remove the processor: Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees. Locking lever Lift the old processor straight up and out of the socket. To install the new processor: Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned.
  • Page 66 Replace the bezel. (See “Replacing the bezel” on page 28.) Close the case. (See “Closing the case” on page 27 for instructions.) Reconnect the cords you removed, then turn on the server. Replacing and Adding System Components It is very important that the heatsink makes direct contact with the processor or else it will not cool correctly, resulting in processor failure.
  • Page 67 (See “System board” on page 8 for location). Replace the bezel. (See “Replacing the bezel” on page 28.) Close the case by following the instructions on page 27. Reconnect the cords you removed, then turn on the server. Replacing or adding a processor...

  • Page 68: Replacing The Battery

    The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice the server clock slowing down and giving you the incorrect time. Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery.
  • Page 69 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Observe all safety and static electricity precautions. (See “Preventing static electricity discharge” on page 22.) Remove the bezel. (See “Removing the bezel” on page 25.) Remove the left side cover panel.
  • Page 70 Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors. Make sure that all power switches are on. If the server is plugged into a power strip, surge protector, or UPS, make sure it is turned on also.

  • Page 71: Expansion Cards

    Expansion cards The server has seven PCI expansion slots on the system board, that may be used for a variety of expansion cards. Two of these slots support 64-bit PCI cards and five support 32-bit PCI cards. (See “System board” on page 8.)
  • Page 72 Remove the existing card by pressing gently on the expansion card retention clip, sliding the retention clip back through the back panel and pressing upwards on the card guide release tab (for full-length expansion cards). Important Expansion card retention clip Card guide release tab Pull the card out of the slot.

  • Page 73: Adding An Expansion Card

    Reconnect the power cord, the modem cord, and all other peripherals, then turn on the system. You may need to reconfigure the server after replacing an expansion card. You may also need to install upgrade software that came with the card. Check the card documentation for additional information.
  • Page 74 Press the card guide release tab upward to release the cards and allow the new card to be inserted into the card guide (for full-length expansion cards). Important Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card.
  • Page 75 Reconnect the power cord, the modem cord, and all other peripherals, then turn on the system. You may need to reconfigure the server after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.

  • Page 76: Power Supplies

    Power supplies The Gateway 7400 Server uses a redundant power supply offering fault tolerance and hot-swap capability. This section describes replacing the power supply and also describes the procedure for hot-swapping a power supply module. Replacing a redundant power supply module If one of the two power supply modules fails, the other module can support the system while the failed module is replaced.
  • Page 77 Press the locking tab toward the center of the module while carefully pulling the failed module out of the power supply. Locking tab Carefully insert the new power supply module into the vacant slot, pressing firmly to seat the connector at the back. Tighten the thumbscrew to secure the new module in position.

  • Page 78: Replacing The Power Supply

    Replacing the power supply The redundant power supply offers fault tolerance and hot-swap capabilities. However, if the power distribution board at the base of the power supply or some other part of the power supply fails, the entire power supply and its housing must be replaced.
  • Page 79 While supporting the power supply by the handle with one hand, remove the screws securing the power supply to the back panel. Handle Carefully lift the power supply out of the chassis using the handle attached to the power supply. Move the power supply forward to clear the support bracket, then tilt the left side of the power supply down to clear the side cover mounting rail as you pull it out.
  • Page 80 Place the new power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis. Handle Replace the screws securing the power supply to the back panel. Reconnect the power connectors to the system board and to all internal devices.

  • Page 81: Replacing The Back Panel And Drive Cage Fans

    Replacing the back panel and drive cage fans The back panel fan is located below the power supply on the back panel. The drive cage fan is located behind the hot-plug drive cage, between the cage and the system board. (See the illustration on page 6 for more information.) To remove the back panel or hot-plug cage fan: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 82 Carefully remove the fan from the chassis. Disconnect the fan power cable from the connector on the system board. Note where the connector was attached. Place the new fan bracket unit into the chassis by engaging the two retaining tabs with the tabs on the back panel or the hot-plug cage and the release tabs with the appropriate slots.

  • Page 83: Replacing The Control Panel Board

    Replacing the control panel board The control panel board is mounted on the front of the chassis, behind the bezel. To replace the control panel board: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. Observe all safety and static electricity precautions.
  • Page 84 Install the new control panel board by placing the mounting slots of the control panel board on the tabs on the front of the chassis, then slide the board down until it locks into place. Make sure the front panel cable is out of the way as you install the board.

  • Page 85: Replacing The Scsi Backplane

    Replacing the SCSI backplane The six drive SCSI backplane is at the back of the drive cage. The backplane supports as many as six hot-pluggable LVD SCSI drives. The backplane provides activity LEDs for each drive. To replace the SCSI backplane: Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 86 Loosen the two captive thumbscrews that secure the backplane in the hot-plug cage bracket. Pull the backplane out to the side of the chassis, then toward the back of the system to remove it from the retention hooks. Lift the backplane out of the chassis. Set any jumpers on the new backplane that are required for your hot-plug configuration.
  • Page 87 Place the backplane onto the hot-plug cage bracket, making sure the hooks on the bracket fit into the slots on the backplane. When the backplane is securely in place, tighten the two captive thumbscrews. Reconnect all cables on the backplane to the correct connectors. Replace all hot-plug drives.

  • Page 88: Replacing The System Board

    Replacing and Adding System Components All references to front, rear, left, or right on the server are based on the server being in a normal, upright position, as viewed from the front.
  • Page 89 Remove the thumbscrew from the system board retaining bracket (if your system is so equipped), and lift the bracket from the board support tray. Replacing the system board...
  • Page 90 Loosen the retaining thumbscrew securing the board support tray to the right side of the chassis. Retaining thumbscrew Slide the board support tray toward the front of the chassis slightly to disengage it from the stand-off retention hooks. Using the handle at the bottom of the board support tray, pull the back edge of the system board (the edge against the back panel) out of the chassis.
  • Page 91 Remove the ten screws securing the system board to the support tray and remove the board, then place it in an anti-static bag or container. Install the replacement system board on the tray using the screws you previously removed. Holding the board support tray by the handles, place it in the chassis, right edge first.
  • Page 92 Replacing and Adding System Components...

  • Page 93: Using The Bios Setup Utility

    Open the BIOS Setup utility by restarting the server, then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.
  • Page 94 As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. F1 opens the Help screen, providing general help for using the BIOS Setup utility.

  • Page 95: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Technical Support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...

  • Page 96: Setting The Configuration Switches

    Prior to turning on the system again, open the system, return SW3 back to the OFF position, then close the system. Make sure you turn off the server and unplug the power cord before moving the switch.

  • Page 97: The Clear Cmos Switch

    CMOS settings, SW4 should be turned to the ON position. Make sure you turn off the server and unplug the power cord before moving the switch. Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the POST routine.
  • Page 98 Using the BIOS Setup Utility...

  • Page 99: Managing Your System

    During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage. Protect your server and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your server.

  • Page 100: Line Conditioners

    Use a standby uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server.

  • Page 101: Maintaining And Managing Your Hard Drive

    Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utility If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk.

  • Page 102: Hard Drive Management Practices

    Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. We suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.
  • Page 103 Files in the memory cache are removed when you turn off your server. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s help files for instructions on emptying the disk cache.

  • Page 104: Protecting Your Server From Viruses

    Click Protecting your server from viruses A virus is a program that attaches itself to a program or data file on a server, then spreads from one server to another. Viruses can damage data, cause servers to malfunction, and can display annoying or offensive messages. Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time.
  • Page 105 Turn off your server and leave it off for at least 30 seconds. Turn on the server and rescan for the virus. If the virus is still on your server, contact Gateway Technical Support. Maintaining and managing your hard drive...

  • Page 106: System Administration And Control

    Your server is equipped with server-management tools to enable administration and control of Windows NT environments. These tools are ManageX Event Manager, and the Gateway™ server management software. ManageX Event Manager ManageX lets the system administrator manage multiple systems on a Windows NT or Windows 2000 network from a single window, and implement commands and policies across the network with a single action.
  • Page 107 BIOS Setup access. If you set and enable both a user and a supervisor password: Enter either one to boot the server and enable the keyboard and mouse. Enter the supervisor password for full access the BIOS Setup to change the system configuration.
  • Page 108 To cancel the supervisor password, select from the Change Supervisor Password menu, enter the current supervisor password, then, when asked to Security confirm the new password, press without entering anything. The system ENTER will respond with the message “Password Uninstalled.” Managing Your System...

  • Page 109: System Recovery

    Creating a startup diskette If your server hard drive is damaged, you may not be able to start the server from the hard drive. A startup diskette is a bootable diskette that lets you start the server and attempt to fix the problem.
  • Page 110 Managing Your System...

  • Page 111: Cleaning The Server

    To clean the mouse: Turn off the server, then disconnect the mouse cable from the mouse port. Turn your mouse upside down and remove the roller ball cover. Cup your hand under the mouse and turn your mouse right-side up. The roller ball should drop into your hand.

  • Page 112: Cleaning The Keyboard

    Avoid abrasive or solvent cleaners because they can damage the finish on your components. Your server is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan. Keep vents on the front and back of the chassis free of dust.

  • Page 113: Troubleshooting

    Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the software. This section identifies solutions to some possible problems. Introduction...

  • Page 114: Troubleshooting Checklist

    Troubleshooting guidelines As you troubleshoot your system, keep the following guidelines in mind: Never remove the chassis cover while the server is turned on. Do not attempt to open the monitor. Even if the power is disconnected, stored energy in the monitor components can inflict a painful or harmful shock.

  • Page 115: Cd Drive Problems

    CD drive problems An audio CD produces no sound. Probable cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted through the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD drive audio cable...
  • Page 116 Control Panel), double-click Add New Hardware. Follow the on-screen instructions for adding the drive. Restart your server, then press F1 to open the BIOS Setup utility. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Secondary IDE Master to Auto.

  • Page 117: Diskette Drive Problems

    The diskette is corrupted The cable to the drive is not connected properly Solution Restart your server, then press F1 to open the BIOS Setup utility. In the Advanced | Floppy Configuration menu, make sure that the diskette drive parameters are set correctly.

  • Page 118: Hard Drive Problems

    Open the system and make sure the cable connections are correct. Solution Restart your server, then press F BIOS Setup utility. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto.

  • Page 119: Memory And Processor Problems

    Memory and processor problems The system detected memory errors during start up. Probable cause Memory was added or removed, and the new configuration was not saved in BIOS Setup utility The memory was installed incorrectly A memory chip is faulty The system does not recognize a new or second processor.

  • Page 120: Modem Problems

    Modem problems The system does not recognize the modem. Probable cause The modem has not been added as new hardware The modem is not connected to a live telephone jack The modem is not configured with a valid interrupt or address The telephone jack is shared by another modem or...

  • Page 121: Peripheral/Adapter Problems

    Peripheral/adapter problems The system does not recognize a SCSI device. Probable cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI chain is not properly terminated The device cables are not installed correctly The system does not recognize an adapter card.

  • Page 122: Printer Problems

    Printer problems The printer will not turn on. Probable cause The printer is not connected to the system The printer is not plugged in The printer is not turned on The printer is defective The printer is turned on but will not print. Probable cause The printer is not connected to the system...
  • Page 123 The printer prints garbled text. Probable cause The wrong driver is being used for the selected printer Solution In the Printers window (Start | Settings | Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.

  • Page 124: System Problems

    Make sure the voltage selection switch is set to the correct power source. Solution Restart your server by pressing the reset button. If the system is still non-responsive, press and hold in the power button for 4 seconds to turn the system off. Turn the system back on and follow the on-screen instructions.
  • Page 125 The keyboard does not work. Probable cause Keyboard is locked out when password is set A key was pressed while the system was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective The mouse does not work.

  • Page 126: Video Problems

    Check the connector and cable for bent or damaged pins. Connect a working monitor to the server. Adjust the brightness and contrast knobs to the center position. Open the system and reseat the DIMM.
  • Page 127 Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. Turn off the server and monitor for at least a half hour, then restart the system. Video problems...

  • Page 128: Error Messages

    Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Access denied Bad command or file name...
  • Page 129 Use the BIOS Setup utility (if necessary) to make sure your drive or controller is configured correctly. Press F1 to restart the server. You may have an XT keyboard connected to an AT system or vice versa. Make sure the keyboard is configured to work with the appropriate system.
  • Page 130 Error message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non-system disk or disk error Not enough memory Troubleshooting Solutions Enter your password again, making sure to enter it correctly.
  • Page 131 Error message Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write-protect error Solutions Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer.
  • Page 132 Troubleshooting...

  • Page 133: A Safety And Regulatory Information

    Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 134 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Set up the system on a stable work surface.
  • Page 135 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 136: Regulatory Compliance Statements

    These accessories are required to be used in order to ensure compliance with FCC rules. Caution Safety and Regulatory Information Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment.
  • Page 137 Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours such as early morning or late evenings. Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Regulatory compliance statements...
  • Page 138 The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.
  • Page 139 Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté...
  • Page 140 EPA ENERGY STAR Safety and Regulatory Information ® As an ENERGY STAR Partner, Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System.

  • Page 141: B System Specifications

    System Specifications The following specifications are for the standard configuration. The server may contain optional equipment. All specifications are subject to change. Case size Processors BIOS IDE interfaces Diskette drive interface I/O ports SCSI interfaces Network interface Video Expansion slots...

  • Page 142: Environmental Specifications

    Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Temperature Nonoperating Operating Altitude Humidity Nonoperating Operating wet bulb Shock Operating Packaged AC Input Power 100-120 V...

  • Page 143: System I/O Addresses

    System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers. Address 0000h - 000Fh 0010h - 001Fh 0020h - 0021h 0022h - 0023h 0024h - 0025h 0026h - 0027h 0028h - 0029h 002Ah - 002Bh 002Ch - 002Dh 002Eh - 002Fh 0030h - 0031h...
  • Page 144 Address 0070h 0072h 0074h 0076h 0071h 0073h 0075h 0077h 0080h - 008Fh 0090h - 0091h 0092h 0093h - 009Fh 0094h 00A0h - 00A1h 00A4h - 00A15 00A8h - 00A19 00Ach - 00Adh 00B0h - 00B1h 00B2h 00B3h 00B4h - 00B5h 00B8h - 00B9h 00BCh - 00BDh 00C0h - 00DFh...
  • Page 145 Address Resource 0238h - 023Fh Serial Port B 0278h - 027Fh Parallel Port 3 02E8h - 02Efh Serial Port B 02F8h - 02FFh Serial Port B 0338h - 033Fh Serial Port B 0370h - 0375h Secondary Diskette 0376h Secondary IDE 0377h Secondary IDE/Diskette 0378h - 037Fh...

  • Page 146: Memory Map

    Memory map Address Range (hex) 0 to 07FFFFh 0A0000h to 0BFFFFh 0C0000h and 0DFFFFh 0E0000h to 0FFFFFh 0E0000h to 0EFFFFh FC000000h to FFFFFFFFh Interrupts The following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt.

  • Page 147: Dma Usage

    Interrupt I/O APIC Level IRQ5 INT5 IRQ6 INT6 IRQ7 INT7 IRQ8_L INT8 IRQ9 INT9 IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 IRQ13 INT13 IRQ14 INT14 IRQ15 INT15 SMI_L DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices.
  • Page 148 System Specifications...

  • Page 149: Index

    CD drive problems replacing CD, Server Companion changing passwords chassis intrusion switch lock, front panel toolless checking hard drive space cleaning computer case keyboard monitor case monitor screen...
  • Page 150 Clear CMOS switch Clear Password switch closing case CMOS clear switch, location components front panel board system board conditioner, line configuration switches, settings control panel board features replacing specifications speed creating a startup diskette deleting files DIMMs adding replacing diskette drive problems replacing troubleshooting...
  • Page 151 hard drive maintenance utilities management troubleshooting heatsink installing removing replacing hot-plug drive activity LEDs locks I/O addresses, system I/O ports indicators 100 Mbit speed LED disk activity LED drive activity LED hot-plug drive activity LEDs LAN activity LED power LED PS 1 fault LED PS 2 fault LED PS1 status LED...
  • Page 152 system fault status line conditioners lock chassis hot-plug drive software Main menu, BIOS Setup utility management, hard drive ManageX Event Manager manual conventions memory installing map, system replacing specifications troubleshooting modem, troubleshooting module, replacing power supply monitor adjusting cleaning mouse cleaning port location troubleshooting...
  • Page 153 BIOS software locks system using passwords Security menu, BIOS Setup utility serial port location Server Companion CD setting delay start jumper, RAID termination jumper, RAID setting up operating system safety precautions Index...
  • Page 154 Windows NT Setup utility, BIOS menus navigating through shut-down procedures side cover panel, removing space, hard drive specifications case size certification diskette drive interface environmental expansion slots I/O ports IDE interfaces memory network interface power supply processor SCSI interfaces...
  • Page 155 memory modem peripherals printer processor system video turning off the system, Windows NT unlocking drive drive carrier updating the BIOS USB port location user password, access utilities, hard drive maintenance utility, BIOS Setup video port location troubleshooting Windows NT setup shut-down procedures Index...
  • Page 156 Index...

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