Gateway 920 User Manual
  1. Manuals
  2. Brands
  3. Gateway Manuals
  4. Server
  5. 920
  6. User manual

Gateway 920 User Manual

Gateway server user manual
Hide thumbs Also See for 920:
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 920 and is the answer not in the manual?

Questions and answers

Related Manuals for Gateway 920

Summary of Contents for Gateway 920

  • Page 3: Table Of Contents

    Restarting (rebooting) your server ........
  • Page 4 Using your Server Companion CD ........
  • Page 5 Telephone support ..........103 Before calling Gateway Technical Support ......103 Telephone support .

  • Page 7: Checking Out Your Gateway Server

    Checking Out Your Gateway Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available Server...

  • Page 8: Front

    Chapter 1: Checking Out Your Gateway Server Front CD drive USB ports Diskette drive Power button www.gateway.com...
  • Page 9 Press this button to turn the power on or off. No LED means that the server is turned off. ■ An orange LED means that the server is in Standby. ■ A green LED means that the server is turned on.

  • Page 10: Back

    Chapter 1: Checking Out Your Gateway Server Back Power connector Mouse port Keyboard port USB ports Serial port Parallel port Monitor port LAN jack Card retention cover thumbscrew www.gateway.com Release latch Microsoft Certificate of Authenticity Shipping thumbscrew Kensington lock slot...
  • Page 11 Connect a Kensington cable lock to this slot to prevent the server case from being opened. System label Includes your server’s model and serial number. Card retention cover Pull this cover out to release expansion cards, and press it in to secure the cards.

  • Page 12: System Board

    Chapter 1: Checking Out Your Gateway Server System board Auxiliary power connector Rear fan connector Processor slot Processor fan connector Front panel USB connector 64-bit PCI slots 32-bit PCI slot Intrusion switch connector www.gateway.com Main power connector Memory module slots...

  • Page 13: Getting Help

    You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at ■...
  • Page 14 Chapter 1: Checking Out Your Gateway Server www.gateway.com...

  • Page 15: Setting Up Your Server

    Setting Up Your Read this chapter to learn how to: ■ Use your server safely ■ Start and turn off your server ■ Restart (reboot) your server ■ Set up your operating system Server...

  • Page 16: Setting Up The Hardware

    Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord. Keep the server boxes and packing material in case you need to send the server to Gateway for service. If you return your server in different packaging, your warranty may be voided.

  • Page 17: Protecting From Power Source Problems

    Surge protectors During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.
  • Page 18 Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

  • Page 19: Starting Your Server

    Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned ■...

  • Page 20: Understanding The Power-On Self-Test

    ■ surge protector (if you are using one) is plugged in and turned on. Make sure that the monitor is connected to the server, plugged into ■ the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

  • Page 21: Turning Off Your Server

    Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: In Windows 2000 Server, click Windows dialog box opens. Click the arrow button to open the...

  • Page 22: Restarting (Rebooting) Your Server

    Chapter 2: Setting Up Your Server Restarting (rebooting) your server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your server.

  • Page 23: Setting Up The Operating System

    Setting up the operating system If you ordered your server with the operating system already installed by Gateway, Windows 2000 Server is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.
  • Page 24 Chapter 2: Setting Up Your Server www.gateway.com...

  • Page 25: Maintaining Your Server

    Maintaining Your Read this chapter to learn how to: ■ Care for your server ■ Protect your server from viruses ■ Manage hard drive space ■ Clean your server ■ Prepare for system recovery ■ Perform system administration Server...

  • Page 26: Caring For Your Server

    Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■...
  • Page 27 Use the following table to set up a regular maintenance schedule, which will keep your server running at its best. Maintenance task Check for viruses Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files...

  • Page 28: Protecting Your Server From Viruses

    Some viruses go undetected for a period of time because they are activated on a certain date. A server that can access the Internet is more likely to get a virus than one that cannot access the Internet. Viruses can also be uploaded by network users who have shared file access or physical access to the server.

  • Page 29: Managing Hard Drive Space

    Managing hard drive space Checking hard drive space If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on checking hard drive space. To check hard drive space in Windows 2000 Server:...

  • Page 30: Using Disk Cleanup

    Using Disk Cleanup Delete unneeded files, such as temporary Windows files, to free hard drive space. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on deleting unnecessary files.

  • Page 31: Defragmenting The Hard Drive

    This is called fragmentation, and it is normal. In order for your server to use a file, your operating system must search for the pieces of the file and put them back together.
  • Page 32 Also, disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over. If your server is running an operating system other than Windows 2000 Server, see the operating system’s documentation for instructions on defragmenting files.

  • Page 33: Backing Up Files

    To buy a tape backup drive visit the accessories store at accessories.gateway.com. You should also periodically test the reliability of your backup device and procedures by performing a system restoration using your backup media.

  • Page 34: Cleaning Your Server

    Always turn off your server and other peripheral devices before cleaning any components. Use a damp, lint-free cloth to clean your server and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

  • Page 35: Cleaning The Keyboard

    If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.

  • Page 36: Cleaning The Mouse

    To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...
  • Page 37 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers Replace the mouse ball and lock the retaining ring into place. www.gateway.com Cleaning your server...

  • Page 38: Preparing For System Recovery

    Creating startup diskettes If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem.
  • Page 39 To create an emergency repair diskette in Windows 2000 Server: Format one 3.5-inch 1.44 MB diskette and insert it into your server’s diskette drive. Double-click the My Computer Right-click the C: drive, then click opens. Click the tab. Tools Preparing for system recovery icon.
  • Page 40 Emergency Repair Disk Click the Also back up the registry to the repair directory click . The files are backed up to the diskette. . The Backup window opens. . The Emergency Repair Diskette dialog box opens. www.gateway.com check box, then...

  • Page 41: Keeping A Record Of System Configuration

    Some server information can be viewed only in the BIOS Setup utility. To record your BIOS configuration: Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout.

  • Page 42: System Administration

    ■ Enter the administrator password for access to the BIOS Setup utility. To set the BIOS security passwords: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select the Security Select the password to set according to the following table.
  • Page 43 Whenever the server’s case cover is removed, the intrusion switch is activated and an event is recorded in the event log. To view the event log: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Open the Advanced .

  • Page 44: Using Your Server Companion Cd

    Chapter 3: Maintaining Your Server Using your Server Companion CD You can use your Server Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your Server Companion...

  • Page 45: Installing Components

    Replace the rear case fan ■ Replace the CMOS battery You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Technical Support.

  • Page 46: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 47: Preventing Static Electricity Discharge

    ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 48: Opening The Server Case

    To open the server case: Follow the instructions in page Turn off the server, then disconnect the power cord and all other cables connected to the server. For more stability, place the server on its side. If your case has a shipping thumbscrew installed on the back, remove the screw, then push the cover release latches away from each other.
  • Page 49 Opening the server case Swing the side panel away from the case. www.gateway.com...

  • Page 50: Closing The Server Case

    For more stability, place the server on its side. Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the server case. Align the side panel’s front tabs into the case notches, then swing the side panel toward the case until the release latches snap into place.

  • Page 51: Installing Drives

    Installing drives Your server comes with a CD drive and a 3.5-inch diskette drive. One additional 5.25-inch drive bay and one additional 3.5-inch drive bay are also provided for adding drives. As you prepare to install drives, remember: ■ Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.

  • Page 52: Installing A Cd Or Diskette Drive

    Important To install a CD or diskette drive: Follow the instructions in page Open the server case by following the instructions in case” on page If you are replacing a drive, go to - OR - Drives connected to the primary and secondary IDE...
  • Page 53 Installing drives If you are adding a new drive, press in on the two front cover release tabs, then swing the front cover away from the server. Press the drive bay face plate release tab, then swing the faceplate away from the front cover.
  • Page 54 Remove the shield for the bay into which you are installing the new drive. Shields If you are replacing a drive, disconnect the drive cables. If there is a shipping thumbscrew installed next to the drive release latch, remove the thumbscrew. Shipping thumbscrew www.gateway.com...
  • Page 55 If you are replacing a drive, slide it forward and out of the drive bay. Set any jumpers on the new drive. See the drive’s documentation for further instructions. Slide the new drive into the drive bay. Move the release latch to the right about ¼ inch (6 mm). www.gateway.com Installing drives...
  • Page 56 Align the drive’s screw holes with the release latch’s locking tabs. Slide the drive release latch toward the front of the case until the lock icon is visible. Connect the drive cables by following the instructions in the drive’s documentation. Locking tabs Lock icon www.gateway.com Drive screw holes...

  • Page 57: Installing A Hard Drive

    If you removed the front cover, replace it. Close the server case by following the instructions in case” on page Installing a hard drive Important Drives connected to the primary and secondary IDE connectors should be ATA100 drives, and drives connected to the third IDE connector should be ATA66 drives.
  • Page 58 If you are replacing a hard drive, slide the old drive out of the drive bay. Set any jumpers on the new drive. See the drive’s documentation for further instructions. Slide the new drive in, then slide the release latch toward the inside of the case. www.gateway.com...
  • Page 59 Connect the drive cables by following the instructions in the drive’s documentation. Close the server case by following the instructions in case” on page www.gateway.com Installing drives “Closing the server...

  • Page 60: Installing Memory

    Chapter 4: Installing Components Installing memory When you upgrade your server memory, make sure that you install the correct type of memory module for your server. Your server uses PC2100 DDR SDRAM registered ECC DIMM memory. The following illustration shows the location of the memory modules on the system board.
  • Page 61 Close the server case by following the instructions in case” on page Turn on the server. Make sure that the server turns on and that the operating system loads completely. If your server is running Windows 2000 Server, right-click the...

  • Page 62: Installing Pci Expansion Cards

    Chapter 4: Installing Components Installing PCI expansion cards A PCI expansion card (sometimes called an add-in card) is a card used in the server to add functionality to the system. Use the following procedure to replace, add, or reseat an expansion card.
  • Page 63 Push the retention cover in, then tighten the thumbscrew. Connect any cables to the card by following the instructions in the card documentation. Close the server case by following the instructions in case” on page See the documentation that came with the card for any special software installation instructions.

  • Page 64: Replacing The Processor

    Your server is compatible with the Intel processor. The server automatically detects the processor each time you turn on the server. Whenever you install a new processor, you should first install the most current version of the BIOS. For more information, see BIOS”...
  • Page 65 If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step 9. www.gateway.com Replacing the processor...
  • Page 66 Place the heat sink on the processor, then press the heat sink locking levers down until they click into place. Plug the heat sink’s cooling fan into the system board. Close the server case by following the instructions in case” on page www.gateway.com...

  • Page 67: Replacing The Power Supply

    Only a qualified computer technician should service the power supply. Your server is supplied with a 3-wire AC power cord fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way.
  • Page 68 Install the new power supply, then press the retention clip back against the case. Reconnect the power supply cables. Close the server case by following the instructions in case” on page www.gateway.com “Closing the server...

  • Page 69: Replacing The System Board

    Replacing the system board To replace the system board: Follow the instructions in page Open the server case by following the instructions in case” on page Remove all of the expansion cards by following the instructions in “Installing PCI expansion cards” on page Unplug the heat sink’s cooling fan, then remove the heat sink and...
  • Page 70 Lock the system board into place with the thumbscrew. The new system board must have special standoffs ( pem studs ) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. www.gateway.com Standoff Keyhole slot...
  • Page 71 Close the server case by following the instructions in case” on page Turn on your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

  • Page 72: Replacing The Case Fan

    To replace the case fan: Follow the instructions in page Open the server case by following the instructions in case” on page Unplug the case fan from the system board. Use a narrow tool, such as a small screwdriver, to push each of the four fan mounting rivets and sleeves out toward the back of the case.
  • Page 73 Hold the new fan in place while you push the fan’s rivet sleeves into the fan from the outside of the case, then push the rivets into the sleeves. Reconnect the case fan to the system board. Close the server case by following the instructions in case” on page www.gateway.com Replacing the case fan “Closing the server...

  • Page 74: Replacing The Cmos Battery

    Chapter 4: Installing Components Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.
  • Page 75 Close the server case by following the instructions in case” on page Turn on the server. When the Gateway Logo screen appears, press F2 to open the BIOS Setup utility. Restore any BIOS settings that you wrote down in Save all your settings and close the BIOS Setup utility.
  • Page 76 Chapter 4: Installing Components www.gateway.com...

  • Page 77: Using The Bios Setup Utility

    Using the BIOS Setup Utility Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to their factory defaults ■ Bypass the BIOS passwords...

  • Page 78: Opening The Bios Setup Utility

    Caution To open the BIOS Setup utility: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection.

  • Page 79: Updating The Bios

    To update the BIOS: Print the appendix for Download the BIOS update from support.gateway.com. Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Follow the instructions in the self-extracting BIOS update file.
  • Page 80 Close the case, reconnect the power cord and all other cables, then turn on the server. When the Gateway Logo screen appears, press F2 to open the BIOS Setup utility. In the BIOS Setup utility, go to the appropriate menus and select any BIOS fields you want to change.

  • Page 81: Resetting The Bios

    To reset the BIOS: Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record any custom BIOS settings on your printout. Follow the instructions in...
  • Page 82 All BIOS settings return to factory defaults, and all BIOS passwords are erased. Turn off the server, disconnect the power cord, and remove the side panel again. Remove the jumper from pins 3-4 of jumper J13 and place it over just one of the pins for storage.

  • Page 83: Bypassing The Bios Passwords

    To bypass the BIOS passwords: Follow the instructions in page Turn off the server, then disconnect the power cord and all other cables connected to the server. Remove the side panel. For more information, see case” on page Warning Moving the jumper while the power is on can damage your server.
  • Page 84 Turn on the server. You can now open the BIOS Setup utility or perform other server tasks. If you want to change the passwords, press F2 when the Gateway logo screen appears. When the BIOS Setup utility opens, you can clear or change the passwords, or change other BIOS settings.

  • Page 85: Troubleshooting

    Troubleshooting Read this chapter to learn how to: ■ Interpret error messages and codes ■ Troubleshoot ■ Get telephone support and training If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 103 information about how to get help. for more...

  • Page 86: Safety Guidelines

    Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable, network cable, and the power cord are connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous.

  • Page 87: Error Messages

    ■ This is an informational message only. No action is required. CD drive is not recognized ■ “Your server does not recognize a CD or the CD drive” on page 88 a possible solution. Data error ■ In Windows 2000 Server, run CheckDisk on the drive with the error.
  • Page 88 Hard disk controller failure - press F1 to try reboot ■ The drive controller may be defective. Press F1 to try to restart the server. Try running FDISK and DOS Format to check the integrity of the hard drive. For more information, see your operating system’s documentation.
  • Page 89 Make sure that a key is not stuck. Clean the keyboard if necessary. Memory errors were detected while the system started up ■ “Memory errors were detected during server start up” on page 95 a possible solution. Memory size error ■...
  • Page 90 For information on opening the BIOS Setup utility, see Setup utility” on page Time and date not set ■ Open the BIOS Setup utility, then set the server date and time. Write-protect error ■ Your diskette is write-protected. Move the write-protection tab over the window on the back of the diskette.

  • Page 91: Troubleshooting

    “Managing hard drive space” on page ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ Open the BIOS Setup utility and check your configuration settings. For more information, see ■...

  • Page 92: Battery Replacement

    Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors. ■ Make sure that all power switches are on. If the server is plugged into a surge protector or UPS, make sure that it is turned on. ■...
  • Page 93 The BIOS cannot switch to Protected mode. The processor generated an exception interrupt. The server video adapter is either missing or its memory is faulty. This is not a fatal error. The ROM checksum value does not match the value encoded in the BIOS.

  • Page 94: Bios

    ■ Clean the CD. For more information, see ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see page ■...

  • Page 95: Cleaning Cds

    Press a straightened paper clip into the CD drive’s manual eject hole. The drive tray opens. ■ If this problem happens frequently while the server is turned on, the drive may be defective. Cleaning CDs Clean CDs by wiping from the center to the edge, not around in a circle, using a product, such as a soft cloth, made especially for cleaning CDs.

  • Page 96: Expansion Cards

    ■ Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection).

  • Page 97: Hard Drive

    The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your server. ■ Try restarting your server by pressing C ■...
  • Page 98 Make sure that the last device on the SCSI cable is correctly terminated. For more information about SCSI device configurations, see the device’s documentation. ■ Change the drive’s SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive’s documentation. ■...

  • Page 99: Internet

    GWScan can also repair some errors that may develop on IDE hard drives. To download the GWScan utility: Search for the utility at support.gateway.com. For information about ■ how to use GWScan, go to: ftp://ftp.gateway.com/pub/hardware_support/drivers/...

  • Page 100: Keyboard

    Liquid has been spilled into the keyboard ■ If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 101: Memory

    Modem (telephone dial-up) Your modem does not dial or does not connect ■ Make sure that your server is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
  • Page 102 14,400 bps even though you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your server ■ Make sure that the line connected to the modem is working and plugged into the correct jack on the modem.
  • Page 103 Reinstall the device driver. For more information, see Companion ■ Open your server and reseat the modem. For more information, see “Installing PCI expansion cards” on page The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking.

  • Page 104: Monitor

    Adjust the Monitor The screen resolution is not correct ■ In Windows 2000 Server, change the screen resolution from the Display Properties dialog box. Your server is running but there is no picture ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

  • Page 105: Mouse

    Demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s documentation. ■ Turn off your server and monitor, leave them off for at least a half hour, then turn on your server and monitor. ■...

  • Page 106: Power

    The server may not be connected to an AC power source. Check the power connections, or try another wall outlet. ■ If the power button LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see “Monitor” on page ■...
  • Page 107 After adding paper, make sure that the printer is online. Many printers have an online/offline button that you need to press after adding paper. , then click . The Printers window opens. Printers option on the menu, click Use Printer Offline option on the menu, click it to Connect www.gateway.com Troubleshooting...

  • Page 108: Processor

    Chapter 6: Troubleshooting Processor Your server does not recognize a new processor ■ Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly. www.gateway.com...

  • Page 109: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 110: Telephone Support

    Chapter 6: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers...

  • Page 111: Tutoring And Training

    Online Training More than 450 online courses are available from from Learn@Gateway. All you have to do is go online Learn@Gateway and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
  • Page 112 Chapter 6: Troubleshooting www.gateway.com...

  • Page 113: A Server Specifications

    Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

  • Page 114: System Specifications

    250 W ATX power connector Operating Supports Windows 2000 Server systems Compatible with: ■ ■ Certifications ■ ■ ■ PS/2 keyboard PS/2 mouse USB (4) Serial Parallel RJ-45 LAN 3.5-inch diskette CD-ROM Windows NT Novell NetWare 6 FCC Class B www.gateway.com...

  • Page 115: System Board Specifications

    ■ 10/1001000 Ethernet ■ Super I/O National Semiconductor PC87414 LPC interface ■ Diskette ■ PS/2 keyboard and mouse ■ Parallel port (ECP/EPP) ■ Serial port ■ Flash BIOS AMD AM29F004BT-70 ■ 4 MB-64KB × 8 ■ www.gateway.com System board specifications...

  • Page 116: Hardware Monitor Specifications

    +2.5V, +3.3V, +5V, +12V, VTT, CPU core System and CPU temperature CPU fan speed measurement and control Maximum Value 1.312V 13.187V 5.486V 3.457V 2.874V 1.565V Maximum Value www.gateway.com Minimum Value 1.150V 10.750V 4.498V 3.130V 2.444V 1.367V Minimum Value 1200 RPM 1200 RPM...

  • Page 117: Temperature Sensor Specifications

    Intel P4 1.8 GHz 171°F (77°C) Intel P4 1.9 GHz 167°F (75°C) Intel P4 2.0 GHz 154°F (68°C) Intel P4 2.2 GHz 156°F (69°C) Intel P4 2.4 GHz 158°F (70°C) 158°F (70°C) www.gateway.com System board specifications Minimum Value 32°F (0°C)

  • Page 118: Environmental Specifications

    Appendix A: Server Specifications Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Temperature Altitude Humidity Shock AC input power Requirements Maximum rate of change: 18°F (10°C) per hour Non-operating: -55°...

  • Page 119: Video Specifications

    640 × 480 800 × 600 1024 × 768 1280 × 1024 × 1600 × 1200 × × × × × × × × × × × × × × www.gateway.com Video specifications × × × × × × × ×...

  • Page 120: Electronic Specifications

    Resource DMA Controller 1 DMA Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Super I/O Index and Data Ports Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Programmable Timers www.gateway.com...
  • Page 121 Video Display Controller 00A0h - 00A1h Interrupt Controller 2 00A4h - 00A15 Interrupt Controller 2 00A8h - 00A19 Interrupt Controller 2 00Ach - 00Adh Interrupt Controller 2 00B0h - 00B1h Interrupt Controller 2 00B2h Advanced Power Management Control www.gateway.com Electronic specifications...
  • Page 122 Serial Port B Parallel Port 3 Serial Port B Serial Port B Serial Port B Secondary Diskette Secondary IDE Secondary IDE/Diskette Parallel Port 2 Monochrome Display Port Parallel Port 1 (Primary) Video Display Controller Color Graphics Controller Serial Port A www.gateway.com...

  • Page 123: Memory Map

    Amount Function 640 KB DOS region, base system memory 128 KB Video or SMM memory 128 KB Expansion card BIOS and buffer area 128 KB System BIOS 2 MB Extended system BIOS 64 MB PCI memory space www.gateway.com Electronic specifications...

  • Page 124: Irq Assignments

    Simply disabling the drive by configuring the SSU option does not make the interrupt available. Description 8254 timer Keyboard controller Cascade Serial port Serial port [Unassigned] Diskette controller Parallel Real-time clock ACPI SCI Third IDE Mouse controller System interrupt/FERR Primary IDE Secondary IDE www.gateway.com...

  • Page 125: Pci Interrupt Routing

    ISA IO APIC IRQ 9 ISA IO APIC IRQ 10 ISA IO APIC IRQ 11 ISA IO APIC IRQ 12 www.gateway.com Electronic specifications Interrupt D PCI IRQ 3 PCI IRQ 6 PCI IRQ 8 PCI IRQ 10 PCI IRQ 12...
  • Page 126 PCI IO APIC Slot 4 INTA# & INTC# PCI IO APIC Slot 4 INTB# & INTD# PCI IO APIC Slot 5 INTA# & INTC# PCI IO APIC Slot 5 INTB# & INTD# PCI IO APIC PCI IO APIC PCI IO APIC www.gateway.com...

  • Page 127: Additional Specifications

    For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.com...
  • Page 128 Appendix A: Server Specifications www.gateway.com...

  • Page 129: B Bios Settings

    BIOS settings, run the BIOS Setup utility. To view all BIOS settings: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information.
  • Page 130 Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Hard Disk Write Protect Tertiary IDE Channel mode Type LBA/Large Mode Block Mode PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type Type LBA/Large Mode www.gateway.com Value...
  • Page 131 Block Mode PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type Floppy A On-Board LAN On-Board PCI VGA Legacy USB Support PCI Slot-1 IRQ Preference PCI Slot-2 IRQ Preference PCI Slot-3 IRQ Preference PCI Slot-4 IRQ Preference www.gateway.com Value...
  • Page 132 Current CPU1 Temp. Current System Temp. Current CPU Fan Speed Current System Fan 1 Speed Current System Fan 2 Speed Vcc 12V Vcc 5V Vcc 3.3V Vcc 2.5V CPU Vcore LAN 1.5V Vcc 5V Standby Vcc 3.3V Standby www.gateway.com Value...
  • Page 133 Security Setting VGA 2.5V Vdd_IMB 1.5V Remote Access AC Power Failure Power Button Mode 1st Boot Device 2nd Boot Device 3rd Boot Device 1st Hard Drive 2nd Hard Drive Removable Dev 1st ATAPI CDROM Supervisor Password User Password www.gateway.com Value...
  • Page 134 Appendix B: BIOS Settings www.gateway.com...

  • Page 135: C Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 136 The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 137: Regulatory Compliance Statements

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 138 Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. www.gateway.com...
  • Page 139 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...
  • Page 140 Appendix C: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
  • Page 141 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 142 Appendix C: Safety, Regulatory, and Legal Information www.gateway.com...

  • Page 143: Index

    Boot menu BIOS Setup utility card installing replacing retention cover slot location troubleshooting case closing opening cleaning Server Companion troubleshooting CD drive installing location replacing troubleshooting Certificate of Authenticity cleaning keyboard mouse screen server exterior tape drive...
  • Page 144 Gateway Web site online help Server Companion CD drivers installing drives backing up files checking for errors checking for free space configuring defragmenting deleting files...
  • Page 145 Gateway Learn@Gateway Learning Libraries stores Technical Support Web address Web site hard drive backing up files checking for errors checking for free space defragmenting...
  • Page 146 Main menu BIOS Setup utility maintenance backing up files checking drive for errors checking hard drive space cleaning case cleaning component exteriors cleaning keyboard cleaning mouse cleaning screen creating repair diskette creating startup diskettes defragmenting deleting files general guidelines ManageX Event Manager recording BIOS configuration recording system configuration scanning drive for errors...
  • Page 147 BIOS system using passwords Security menu BIOS Setup utility serial number serial port Server Companion CD setting up hardware operating system safety precautions Setup utility see BIOS Setup utility slots card memory...
  • Page 148 Task Manager Technical Support technical support automated troubleshooting FaxBack support resources Technical Support tips before contacting telephone support temperature sensor specifications training Gateway Learning Libraries Learn@Gateway virtual classroom troubleshooting add-in card automated system battery beep codes BIOS card CD drive...
  • Page 149 VGA port video specifications virus protection volume adjusting modem Web site Windows 2000 Server recording configuration repair diskette setting up startup diskettes...
  • Page 151 A MAN 920 SYS GDE R2 12/02...

Table of Contents