Toshiba B-EX4T1 Series Owner's Manual page 95

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
SYSTEM ERROR
MEMORY WRITE ERR.
FORMAT ERROR
MEMORY FULL
EEPROM ERROR
RFID WRITE ERROR
RFID ERROR
LOW BATTERY
SYNTAX ERROR
PASSWORD INVALID
Please Power OFF
Other error messages
Problems/Cause
1. The printer is used in a location
where it is subject to noise. Or, there
are power cords of other electrical
appliances near the printer or
interface cable.
2. The Power Cord of the printer is not
grounded.
3. The printer shares the same power
source with any other electrical
appliances.
4. An application software used on
your host computer has an error or
malfunction.
An error has occurred in writing to the
flash ROM/USB memory.
An error has occurred in formatting the
flash ROM/USB memory.
Saving failed because of an insufficient
capacity of the flash ROM/USB
memory.
Data cannot be read from/written to a
backup EEPROM properly.
The printer did not succeed in writing
data onto an RFID tag after having
retried for a specified times.
The printer cannot communicate with
the RFID module.
The voltage of the Real Time Clock
Battery is low level.
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, a Issue Command.
A wrong password was entered
consecutively for three times.
A hardware or software problem may
have occurred.
1. Keep the printer and the interface
cables away from the source of noise
2. Ground the Power Cord.
3. Provide an exclusive power source for
the printer.
4. Confirm the host computer operates
properly.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Press the [RESTART] key.
Turn the printer off, and then on again.
If you would like to keep using the same
battery even after "LOW BATTERY"
error occurs, turn off the printer and start
it in the system mode. Set the date and
time for the RTC again. Reset the printer,
then place it in online. As long as the
power is on, this date and time will be
effective.
Call a TOSHIBA TEC authorised service
representative for replacement of the
battery.
Turn the printer off, and then on again.
Please inquire of the system administrator.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
E5- 3
ENGLISH VERSION EO1-33089
5.1 Error Messages
Solutions