Toshiba B-EX4T1 Series Owner's Manual page 94

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
CUTTER ERROR ****
(Only when the cutter
module is installed on
the printer.)
NO PAPER ****
RIBBON ERROR ****
NO RIBBON ****
REWIND FULL ****
EXCESS HEAD TEMP
HEAD ERROR
POWER FAILURE
Problems/Cause
1. The media is jammed in the cutter.
2. The Cutter Cover is not attached
properly.
1. The media has run out.
2. The media is not loaded properly.
3. The media sensor position has not
been adjusted properly.
4. Media sensor has not been properly
calibrated for the media being used.
5. The media is slack.
1. The ribbon is not fed properly.
2. The ribbon is not loaded.
3. The ribbon sensor has a problem.
The ribbon has run out.
The Built-in Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print Head.
A momentary power failure has
occurred.
1. Remove the jammed media. Then
press the [RESTART] key. If this
does not solve the problem, turn off
the printer, and call a TOSHIBA TEC
authorised service representative.
⇒ Section 4.1.3.
2. Attach the Cutter Cover properly.
1. Load new media. Then press the
[RESTART] key.
⇒ Section 2.3.1.
2. Reload the media correctly. Then
press the [RESTART] key.
⇒ Section 2.3.1.
3. Adjust the sensor position. Then press
the [RESTART] key.
⇒ Section 2.3.1.
4. Refer to Section 2.10 to set the
threshold. If this does not solve the
problem, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
5. Take up any slack in the media.
1. Remove the ribbon, and check the
status of the ribbon. Replace the
ribbon, if necessary. If the problem is
not solved, turn off the printer, and
call a TOSHIBA TEC authorised
service representative.
2. Load a ribbon.
⇒ Section 2.3.2
3. Turn off the printer and call a
TOSHIBA TEC authorised service
representative.
Load a new ribbon. Then press the
[RESTART] key.
⇒ Section 2.3.2.
Remove the backing paper from the Built-
In Rewinder Unit. Then press the
[RESTART] key.
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
Replace the Print Head.
Check the power source which supplies
power to the printer. If the rating is not
correct, or if the printer shares the same
power outlet with other electrical
appliances that consume large amounts of
power, change the outlet.
E5- 2
ENGLISH VERSION EO1-33089
5.1 Error Messages
Solutions