Table of Contents
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Page 4 - Contents
Contents (Cont.)
Delta Server......................................................................................................... 43
Introduction ............................................................................................................................ 43
Launching Delta Server ......................................................................................................... 43
IP Office Requirements ...................................................................................... 44
CCC Licenses........................................................................................................................ 44
Entering License Keys..................................................................................................................... 45
Naming Directory Numbers ............................................................................................................. 46
Group Reporting.............................................................................................................................. 47
CCC reporting associated with Voice Mail Pro................................................................................ 48
Login Codes .................................................................................................................................... 48
Wallboard Installation & Maintenance .............................................................. 49
Ferrograph Wallboard 22 ....................................................................................................... 49
Introduction...................................................................................................................................... 49
Installation ....................................................................................................................................... 49
Additional Equipment ...................................................................................................................... 52
Periodic Maintenance and Inspection ............................................................................................. 53
Serial Connection & Dip-Switch Details .......................................................................................... 54
RS485 Communication Systems..................................................................................................... 56
Ferrograph Wallboard 10 ....................................................................................................... 57
Introduction...................................................................................................................................... 57
Installation ....................................................................................................................................... 57
Serial Connection and Configuration............................................................................................... 59
System Wiring ................................................................................................................................. 61
Periodic Maintenance & Inspection ................................................................................................. 62
Spectrum 4120C Wallboard................................................................................................... 62
CCC Wallboard Installation.................................................................................................... 63
Workforce Management Interface ..................................................................... 65
Overview................................................................................................................................ 65
Forecasting...................................................................................................................................... 65
Rostering ......................................................................................................................................... 65
Scheduling....................................................................................................................................... 65
Starting the application .......................................................................................................... 65
Upgrade to SQL 2000 ......................................................................................... 66
Procedure .............................................................................................................................. 66
Trouble Shooting ................................................................................................ 67
CCC Installation..................................................................................................................... 67
CCC Client applications ......................................................................................................... 68
Report Manager..................................................................................................................... 68
Wallboard Server/Client ......................................................................................................... 68
Index .................................................................................................................... 69
Page 4 - Contents
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
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