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Wallboard Installation & Maintenance
CCC Wallboard Installation
Before starting the Wallboard Server, you must ensure that the Delta Server is running.
Note: The Wallboard Client does NOT support the Device option.
Wallboard Server is started by:
1.
2.
3.
4.
5.
Note: Every time you start and/or exit the Wallboard Server, the internal buzzer within
To install a new Wallboard:
1.
2.
3.
4.
5.
6.
7.
8.
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
Click the Start button on the Windows taskbar.
Point to Programs.
Point to CCC.
Click Wallboard Server from the sub-menu.
The Wallboard Server will automatically connect to the last known Delta Server if
you are not using the Wallboard Server for the first time, and in the splash screen,
the "Reconnect to last known Delta Server" option is selected.
If you are using the Wallboard Server for the first time, or if in the splash screen,
the "Reconnect to last known Delta Server" option is not selected, then the Search
screen appears indicating the Wallboard Server is searching for the Delta
Server(s). Once the Delta Server(s) have been located the Find Server screen
appears.
Select the required Delta Server, then click the Connect button.
If your required Delta Server is not listed, click the Advanced button then:
a. Select one of the options of where to search for the server.
b. Click the Search button.
c. From the listed Delta Server(s), select the required server.
d. Click the Connect button.
the Wallboard (10/22 or a Spectrum Wallboard) is triggered whilst resetting the
Wallboard device(s).
With the Wallboard Server open, from the Devices menu, select Install New
Wallboard. The Install New Wallboards wizard appears.
Select the required Wallboard manufacturer (Ferrograph for 10/22 Wallboards,
otherwise select Spectrum).
Select the required Wallboard model.
Click the Next button.
Select the Communications Port that the Wallboard is connected into (use
Communications Ports 5 or 6 if using a Communications Card with a Ferrograph
wallboard; otherwise use the number of the Communications Port that the
Spectrum wallboard is connected to).
Enter the Network Number. There are 30 (1–30) numbers available. For each
selected Communications Port, Network Numbers 1-15 can be used.
By default Network Number 0 selects all the available Wallboard devices on either
port.
Enter a name for the Wallboard in the Alpha Tag text box. The name can contain
both alpha and numeric characters.
Click the Finish button to save the settings.
CCC Wallboard Installation - Page 63
CCC Wallboard Installation - Page 63
Wallboard Installation & Maintenance
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