Avaya Compact Contact Center Installation Manual page 36

Page 36 - Installation of CCC Components
Backup CCC files
The next thing to be backed up are the operator profiles used for Call Centre View, the
wallboard files, any custom reports and any report schedule information. The Call
Centre view profiles, wallboard files and custom reports will not be overwritten and are
backed up as a precaution, the report schedule information will be overwritten and will
need to re-entered when the system has been upgraded.
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Database Uplift
Before the CCCv4 applications are installed we need to modify the database so that it
is compatible with the new database structure of CCCv4. To do this we use a tool
supplied on the CCC CD-ROM to "uplift" it to the correct level.
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Page 36 - Installation of CCC Components
Installing CCC Components
Explore to C:\Program Files\Avaya\IP400\CCC\CallCentreView and copy the
Operator directory to your backup directory that you created earlier. This directory
contains the user profiles used for Call Centre View.
Explore to C:\Program Files\Avaya\IP400\CCC\WBServer and copy the following
files:
Aggregatevars.mdb
Devices.mdb
Wallbrd.mdb
Sdxwb.ini
If you are using PC Wallboards then also copy the Users directory in the
WBServer directory. Copy all of these files to your backup directory.
If you have created any custom reports then copy these to your backup directory.
A new set of standard reports will be installed with CCCv4 so you do not need to
back these up.
If there were any reports scheduled to print via the Report Scheduler then restart
the Report Scheduler and make a note of the schedule list and distribution. Once
you have made a note of the schedule close the application down.
Browse to your CD-ROM drive containing the CCCv4 CD and go to the Database
Uplift directory. Copy the DBUplift3.exe file and paste it on to the desktop.
Double click on the application to run it. Select your required language and click on
OK.
The following screen will appear. Select your server and remember to enter the
password that you set earlier when applying the service pack to MSDE. Click on
OK.
Installing CCC Components
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)