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PC Configuration
Client PC Setup - Windows 98
Windows 98 Modifications
On a machine with Windows 98 already installed, you must perform all of the following
in sequence before installation of CCC modules:-
1.
2.
3.
4.
5.
Changing the Client PC Name
Make sure that there are no programs running on the PC then follow the instructions
below.
1.
2.
3.
4.
5.
Map Network Drive
1.
2.
3.
You are now ready to install the CCC applications as detailed in Installing CCC on
page 27.
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
The Client PC name must not be the same as the Server PC name (see either
pages 16 (Windows NT) or 23 (Windows 200/XP) for Server name and see below
for changing the Client PC name).
Map the Network Drive to the Server PC (see below).
Install the appropriate CCC licenses (see page 44).
Ensure that the Regional Settings are set [e.g. for USA set it to English (United
States)] and that the Time is set to local time.
Make sure that the screen display properties have been set to the following:
•
Desktop Area is set to 800 by 600 pixels
•
Color palette is set to True Color (32 Bit).
From the Windows Taskbar, click Start, point to Settings and select Control
Panel.
From the Control Panel, double click on Network Identification.
Select the Identification and change Computer name as appropriate.
Change Workgroup to the new domain name of the Server PC (see pages 16
(Windows NT) or 23 (Windows 200/XP) as appropriate).
In the Computer Description box, enter the either Server domain name or the
Server's IP Address and click OK.
From the Windows 98 desktop, right click Network Neighborhood and select Map
Network Drive.
Select a Map Drive (e.g. E:), in the Path Type \\server name\C$, see page 23 for
server name. Ensure that Reconnect at logon is ticked.
Click OK. This enables you to share the CCC (e.g. Call Center View) files.
Client PC Setup - Windows 98 - Page 25
Client PC Setup - Windows 98 - Page 25
PC Configuration
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