Table of Contents
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Contents
Introduction........................................................................................................... 5
General .................................................................................................................................... 5
Use of this Manual ................................................................................................................... 7
About this Manual.............................................................................................................................. 7
Overview of CCC ..................................................................................................................... 8
Fifteen Agent Systems and below..................................................................................................... 8
Systems above fifteen Agents......................................................................................................... 10
System Specifications............................................................................................................ 11
Computer Systems.......................................................................................................................... 11
Software Requirements for CCC Server(s) ..................................................................................... 12
Software Requirements for CCC Client(s) ...................................................................................... 12
E-mail Server Requirements ........................................................................................................... 12
Wallboard Devices .......................................................................................................................... 13
PC Configuration ................................................................................................ 14
Overview................................................................................................................................ 14
Server PC Setup - NT4 ......................................................................................................... 15
Windows NT Server 4.0 Modifications ............................................................................................ 15
Change NT4 Server PC Name........................................................................................................ 16
Partition the Disk ............................................................................................................................. 17
Install Database Application ............................................................................................................ 18
Installation of Wallboard Card (Ferrograph only) ............................................................................ 19
Server PC Setup - Windows 2000 Pro .................................................................................. 21
Windows 2000 Modifications........................................................................................................... 21
Partition the Disk ............................................................................................................................. 22
Change Server PC Name................................................................................................................ 23
Client PC Setup - Windows NT Workstation .......................................................................... 24
Windows NT Workstation Modifications .......................................................................................... 24
Client PC Setup - Windows 98............................................................................................... 25
Windows 98 Modifications............................................................................................................... 25
Client PC Setup - Windows 2000 Pro .................................................................................... 26
Windows 2000 Modifications........................................................................................................... 26
Installing CCC Components .............................................................................. 27
Introduction ............................................................................................................................ 27
Installation of CCC Components............................................................................................ 28
Server PC Installation...................................................................................................................... 28
Client PCs Installation ..................................................................................................................... 30
Agent PCs Installation ..................................................................................................................... 30
Mailbox Set-up ................................................................................................................................ 31
Upgrade Procedure - CCCv3 to CCCv4.......................................................................................... 32
CCC User Access ............................................................................................... 42
Starting CCC User Access..................................................................................................... 42
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
Contents - Page 3
Contents - Page 3
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