Xerox 6200DX - Phaser Color Laser Printer Troubleshooting Manual
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Xerox 6200DX - Phaser Color Laser Printer Troubleshooting Manual

Xerox 6200DX - Phaser Color Laser Printer Troubleshooting Manual

Troubleshooting guide
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6200
P h a s e r
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C o l o r L a s e r P r i n t e r

Troubleshooting

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Summary of Contents for Xerox 6200DX - Phaser Color Laser Printer

  • Page 1: Troubleshooting

    6200 P h a s e r ® C o l o r L a s e r P r i n t e r Troubleshooting Guide...
  • Page 2 Copyright © 2002, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Index............29 Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 4: Resources

    When there is a problem with the printer, the front panel display (1) shows the error message. Press the i button (2) for more information about the error message and ways to solve the problem. P h a s e r 6 2 0 0 6200-69 Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 5: Help Guide

    PhaserSMART Technical Support web link. infoSMART (English Only) This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for printer issues, such as error codes, print quality, media jams, software installation, networking, and more. www.xerox.com/officeprinting/infoSMART Interactive Documentation CD-ROM Detailed printer information in the form of topics, instructions, and videos.

  • Page 6: Paper Jams

    Button You can press the Information button at any time to get additional information about the message displayed on the front panel. Printable pages To print a Menu Map, navigate the front panel and its menu items: 1. Select Menus and press OK.

  • Page 7: Replacing Consumables

    To access the troubleshooting knowledge base www.xerox.com/officeprinting/infoSMART used by Xerox Customer Support staff: To link to a color resource for tools and information, such as interactive tutorials, color printing templates, helpful tips, and www.colorconnection.xerox.com...

  • Page 8: Diagnosing Print Quality

    Menu Map For a complete list of printable pages, print the Menu Map: Select on the front panel and press the OK key. Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 9: All Colors

    PHASER 6200 COLOR PRINTER ® Diagnose Print Quality Problem Solution Dark Lines/Smudges or Streaks- From the printer's front panel Support Menu select Improve All Colors Print Quality?, then select Print Paper Tips Page press OK. Black and/or colored areas appear on the page in Ensure the paper you are using is the correct type for the all colors and/or in non-print areas.

  • Page 10: Incomplete Fusing

    Problem Solution Incomplete Fusing From the printer's front panel Support Menu select Improve Print Quality?, then select Print Paper Tips Page. Toner appears to be pulled off print, or is easy to rub off. Ensure the paper you are using is the correct type for the printer and is properly loaded.
  • Page 11 Total Satisfaction Guarantee. For a list of Transparency part numbers, refer to the printer's Paper Tips Page. See www.xerox.com/officeprinting/infoSMART on the world wide web for more on-line support information. Page 3 of 3...

  • Page 12: Calibration

    Menu Map For a complete list of printable pages, print the Menu Map: Select on the front panel and press the OK key. Menus Select and press the OK key. Print Menu Map Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 13: Color Registration Menu

    PHASER 6200 COLOR PRINTER ® Color Registration Menu Color Registration Menu allows you to adjust the printer's cyan, magenta and yellow against black to ensure that the colors are properly aligned. Steps: You can adjust the settings from -7 to +7 units. (left to right). See the images on the left. 0 is always the printer's current color registration setting.

  • Page 14: Balance Colors

    PHASER 6200 COLOR PRINTER ® Color Calibration Tutorial Overview Color calibration procedures adjust the printer for optimal color output. Color settings may need adjustment upon initial printer set-up or when toners and imaging units are replaced. There are two procedures: Lighten/Darken Colors Balance Colors.
  • Page 15 PHASER 6200 COLOR PRINTER ® Calibrate for Margins Calibrate Margins Menu allows you to adjust the printer's imaging area relative to the edges of the paper. The imaging area is shown as a dashed rectangle; the printer will not print outside this rectangle. Step 1.

  • Page 16: Paper Jams

    Be careful not to touch the toner located on the jammed paper, because the toner might not be fused to the paper and might rub off. Videos are available for clearing jams. Videos are located on the Interactive Documentation CD-ROM and the Xerox web site at: www.xerox.com/officeprinting/6200support/ Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 17: Preventing Jams

    Paper Jams Preventing jams To reduce the frequency of paper and transparency jams, use only Xerox Phaser branded paper and media designed for the Phaser® 6200 printer. See the Supplies section in the Support Guide on the Interactive Documentation CD-ROM or go to the Xerox web site at: http://www.xerox.com/officeprinting/6200supplies...
  • Page 18 Paper Jams Rotate the two green levers at both ends of the fuser unit upward. Warning The fuser is hot. To prevent burns, do not touch the black part of the fuser. 6200-61 Remove the jammed paper. Make sure that all scraps of paper are removed. 6200-63 Completely push down the two green levers at both ends of the fuser.

  • Page 19: Jam At The Duplex Unit

    Paper Jams Close the front door. 6200-64 For additional information, access PhaserSMART. Jam at the duplex unit Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions. Open Front Door B. 6200-65 Remove the jammed paper. Make sure that all scraps of paper are removed. 6200-19 Phaser®...

  • Page 20: Jam At The Multi-Purpose Tray

    Paper Jams Close the front door. 6200-64 For additional information, access PhaserSMART. Jam at the Multi-Purpose Tray Remove the jammed paper from the Multi-Purpose Tray. 6200-13 Use the latch on the front of the printer to open Front Door A. 6200-66 Remove any jammed paper.

  • Page 21: Jam At The Registration Roller

    Paper Jams Close the front door. 6200-64 Open the Multi-Purpose Tray and load the paper. Do not load paper above the fill line. Make sure that the guides are set flush against the paper. Make sure that the paper is clean and not stuck together.
  • Page 22 Paper Jams Remove the jammed paper from up inside the printer tray slot. Make sure that all scraps of paper are removed. 6200-15 Insert Tray 1 and push it completely into the printer. 6200-67 Use the latch on the front of the printer to open Front Door A. 6200-66 Phaser®...

  • Page 23: Jam At The Tray

    Paper Jams Remove any jammed paper. 6200-16 Close the front door. 6200-64 For additional information, access PhaserSMART. Jam at the tray Follow these steps to clear the jam. Refer to the labels inside the printer for jam-clearing instructions. Pull out the tray specified on the front panel. 6200-35 Phaser®...
  • Page 24 Paper Jams Remove any jammed paper. 6200-14 Make sure that the paper is loaded correctly in the tray and the guides are set flush against the paper. 6200-04 Remove any jammed paper from up inside the printer tray slot. Make sure that all scraps of paper are removed.
  • Page 25 Paper Jams Insert the tray and push it completely into the printer. 6200-67 Use the latch on the front of the printer to open Front Door A. 6200-66 Remove any jammed paper. Close the front door. 6200-64 Phaser® 6200 Color Laser Printer...

  • Page 26: Regular Printer Maintenance

    To prevent electric shock, turn the printer off and unplug the power cord before cleaning the printer. Caution Do not use a vacuum cleaner to clean the printer. Do not lubricate the printer with oil. Copyright © 2002 Xerox Corporation. All Rights Reserved.

  • Page 27: Cleaning The Density Sensor

    Regular Printer Maintenance Cleaning the density sensor The printer stops printing when the density sensor is dirty. To clean the density sensor: Use the latch on the front of the printer to open Front Door A. 6200-66 Remove the transfer roller. Squeeze the orange tabs at both sides of the transfer roller and gently lift it out of the printer.
  • Page 28 Regular Printer Maintenance Caution Do not use canned air or isopropyl alcohol on the sensor. Reinstall the transfer roller. Insert the rounded ends of the transfer roller into the curved black guides inside the printer. Lock the transfer roller into the printer by pushing down on the orange tabs until you hear a click.

  • Page 29: Replacing A Toner Cartridge

    Replacing a Toner Cartridge Replacing a Toner Cartridge 6-8x Click K lik Declic K lick Clic Klic ken Clic Cliq ue Pull Tre k Ti rer D ra Ti rare Z iehen Ti rar Puxe Phaser® 6200 Color Laser Printer...

  • Page 30: Replacing The Imaging Unit

    Replacing the Imaging Unit Replacing the Imaging Unit 4.5 kg 10 lbs C ol ® ® le u it e P u l l T r ek T i r e r D r a Ti r ar e Zi eh en T i r a r P u x e Phaser®...
  • Page 31 Replacing the Imaging Unit 4.5 kg 10 lbs Phaser® 6200 Color Laser Printer...

  • Page 32: Replacing The Fuser

    Replacing the Fuser Replacing the Fuser Phaser® 6200 Color Laser Printer...
  • Page 33 Replacing the Fuser Phaser® 6200 Color Laser Printer...
  • Page 34 Replacing the Fuser Phaser® 6200 Color Laser Printer...

  • Page 35: Replacing The Transfer Roller

    Replacing the Transfer Roller Replacing the Transfer Roller Phaser® 6200 Color Laser Printer...
  • Page 36 Replacing the Transfer Roller Phaser® 6200 Color Laser Printer...

  • Page 37: Replacing The Feed Rollers

    Replacing the Feed Rollers Replacing the Feed Rollers Phaser® 6200 Color Laser Printer...
  • Page 38 Replacing the Feed Rollers Phaser® 6200 Color Laser Printer...

  • Page 39: Repacking Instructions

    Phaser® 6200 Color Laser Printer Repacking Instructions Copyright © 2002 Xerox Corporation. All Rights Reserved.
  • Page 40 Repacking Instructions Phaser® 6200 Color Laser Printer...

  • Page 41: Index

    1 fuser jam 5 paper jams replacing 20 clearing 4 preventing 5 preventing jams 5 printable pages 1 Help Guide 1 calibration pages 3 Diagnosing Print Quality 2 Help Guide 1 Copyright © 2002 Xerox Corporation. All Rights Reserved.
  • Page 42 Index registration roller jam 9 repacking instructions 27 resources 1 toner cartridge replacing 17 transfer roller replacing 23 tray jam 11 Phaser® 6200 Color Laser Printer...

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Phaser 6200

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