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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations 555-230-723
Hospitality Operations
Guest Operations
Retrieving Messages
Usually, guests will retrieve their voice messages from their rooms, but they may
also need to retrieve their messages from other guest rooms, from a house
telephone, or from a location away from the property. When retrieving messages
from other locations, passwords assigned at check-in will need to be used for
guest security. If administered on the voice messaging system, guests also can
create their own personal greeting to be used during their stay at the property.
NOTE:
The procedures given in this section apply to the Lucent I
voice messaging product. If your installation is using a different voice
messaging system, use the instructions provided with that system. Refer to
I
NTUITY
information about voice and FAX messaging services.
These procedures need to be communicated to your guests. You also can provide
them a Guest Quick Reference Card to help them use the Lucent I
voice messaging.
Retrieving Messages from Your Room
1. Call the message retrieval telephone number.
2. After each message is played, you may do any of the following:
Lodging Administration and Feature Operations for more
Listen to the message retrieval greeting and the notification of the
number and type of messages. Messages may be voice, FAX, or text.
Text messages are usually written messages collected at the front
desk.
Messages are played one at a time. Each message is prefaced with
the time, day, and date it was received. FAX messages are always
presented after the voice messages have been accessed. Refer to
''Retrieving FAX Messages'' on page
Press the
button to replay the message.
2
Press the
button to delete the message and listen to the next
3
message.
Press the
button to save the current message and listen to the next
4
message (this option is administrable and may not be available on
every system).
Press the
button to transfer to an attendant for assistance or to
0
retrieve text messages.
December 1999
Lodging
NTUITY
NTUITY
16.
Issue 6
14
Lodging
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