Lucent Technologies GuestWorks and DEFINITY Enterprise Communications Server Operation Manual page 41

GuestWorks and DEFINITY ECS Release 8
Hospitality Operations 555-230-723
Hospitality Operations
Front Desk Operations
Failed Wakeup Notification
A wakeup call rings 6 times at a guest's telephone. If the wakeup call is not
answered after 3 attempts (the attempts are spaced 5 minutes apart), the attendant
is notified immediately and a record of the failed attempt is printed on the journal
printer. A special extension number with an Automatic Message Waiting (AMW)
lamp is assigned solely for the purpose of receiving and storing messages about
failed wakeup calls. An appearance of this extension is administered on both the
attendant console and on the backup telephones. The button is labeled
.
WAKEUP
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should
perform the following:
1. Press the
MESSAGES FOR EXT XXXX
2. Press the
EXT <ext> <name><date><time> <#fail> CALL
3. After following your local procedures to handle failed wakeup calls, delete
the message by pressing the
DELETED
4. Search for other failed call messages by pressing the
5. When all messages have been read and deleted, press the
button.
button.
FAILED WAKEUP
The following displays:
button to display the failed wakeups.
NEXT
The following displays:
The following displays:
The Failed Wakeup lamp goes off.
The display goes blank.
The console returns to the normal operating mode.
button.
DELETE
Issue 6
December 1999
37
FAILED
button.
NEXT
NORMAL MODE