Lucent Technologies GuestWorks and DEFINITY Enterprise Communications Server Operation Manual page 58

GuestWorks and DEFINITY ECS Release 8
Hospitality Operations 555-230-723
Hospitality Operations
Front Desk Operations
Automatic selection of DID numbers for a guest
In a non-Property Management System (PMS) environment, automatic selection
of DID numbers to a guest room allows a guest to have a phone number not
associated with their room number. This will be a 7- to 10-digit number for
outside callers; for calls inside the hotel, either the room/extension number or
the 2- to 5-digit DID number can be used.
To provide DID numbers to a guest in room 6001, perform the following:
1. Press the
CHECK IN - Ext:
2. Enter the guest's room number (6001) and press the
The following displays:
DID?
3. Press 9 (yes) or 6 (no).
If yes, the DID number is assigned on a first-in first-out (FIFO) basis. The
following displays:
CHECK IN COMPLETE:
DID= 6499
Viewing and changing DID numbers
To view and change DID number, perform the following:
1. Press the
DID VIEW:
2. Enter the extension number you wish to view or change followed by the
button. The following displays:
DID=
3. If you are just checking the DID number, enter the 6 numbers.
4. If you want to change the DID number, enter 9 (yes). The next available
DID number displays:
DID= 3900
5. Enter 9 (yes) repeatedly to step through the list of available DID numbers.
6. When the display shows the number you want to use, press the
The following displays:
DID= 3901
button on the console.
CHECK-IN
button. The following displays:
DID VIEW
EXT?
CHANGE?
CHANGE?
CHANGE? DID VIEW DONE
Issue 6
December 1999
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