Lucent Technologies GuestWorks and DEFINITY Enterprise Communications Server Operation Manual page 28

GuestWorks and DEFINITY ECS Release 8
Hospitality Operations 555-230-723
Hospitality Operations
Front Desk Operations
Suite Check-in
Suite Check-in allows you to have the switch automatically check-in more than
one phone with one check-in command (whether from your Property Management
System (PMS) or an on-switch check-in from an attendant).
When a room phone is checked in, the switch looks for a hunt-to extension
associated with that phone. If it finds one, the switch also checks in the phone
found in the hunt-to field. The switch also:
removes controlled outward restriction
adds the guest's name to the phone record for that extension
stores the call coverage path
removes any Leave Word Calling (LWC) messages
marks the room as "occupied"
If the hunt-to (second or subsequent) phone has an extension in its hunt-to field,
that phone also is checked in. The switch continues checking in phone until it
meets a phone in the chain with a blank hunt-to field.
Your system manager programs this feature into your console to occur
automatically. Perform the regular check-in procedures described in
on page 22.
Station Hunt Before Coverage
Station Hunt Before Coverage provides that when a call is made to a busy phone,
the switch checks to see if there is a hunt-to phone assigned to the busy phone. If
there is, the switch tries to connect to the hunt-to phone before going to coverage.
If the hunt-to phone is busy too, the switch continues hunting down the hunt-to
chain. If all phone in the hunt-to chain are busy, the call goes to the principal's
coverage.
Your system manager programs this feature into your console to occur
automatically.
Issue 6
December 1999
24
''Check-In''