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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations 555-230-723
Hospitality Operations
Voice Messaging Operations
To connect guests to the voice messaging system who call using a rotary-dial
telephone, perform the following:
1. When guests call to retrieve their messages, ask the guests for their name,
room number, and their voice messaging password.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the call is transferred to the voice
messaging system.
4. Press the
backup telephone.
5. Enter the message retrieval number.
6. After the voice messaging system answers, enter the extension number for
the guest.
7. Enter either the guest's password or the attendant password.
8. You can now transfer the call to the guests so they can retrieve their
messages. Press either the
TRANSFER
button at the attendant console or the
START
You hear dial tone as a new call appearance is selected.
The Split lamp goes on at the attendant console.
You hear ringback tone.
The display shows the number you are calling.
A message confirms that this is a "current" guest (registered through
the PMS).
RELEASE
button from a backup telephone.
The guests are connected to the voice messaging system and can
now retrieve their messages by following the voice messaging
prompts.
TRANSFER
button from the attendant console or the
Issue 6
December 1999
57
button on a
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