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– Three-tier architecture, which includes client systems, Web, application
servers, and database servers
– Two-tier architecture, which includes client systems and database servers
Key ERP software vendors are SAP® (SAP Business Suite and SAP
Business All-in-One), Oracle (PeopleSoft® and JD Edwards®), Microsoft
(Axapta), and Infor ERP Baan.
Customer Relationship Management (CRM)
CRM is an IT-industry term for methodologies, software, and usually Internet
capabilities that help an enterprise manage client relationships in an
organized way. The application can use a four-tier, three-tier, or two-tier
architecture similar to ERP applications.
Key CRM software vendors are Siebel®, Oracle (PeopleSoft and JD
Edwards), SAP (SAP Business Suite and SAP Business All-in-One), Infor
CRM Baan, and Onyx.
Supply Chain Management (SCM)
SCM is the oversight of materials, information, and finances as they move,
through a process, from supplier to manufacturer to wholesaler to retailer to
consumer. SCM involves coordinating and integrating these flows both within
and among companies. The application also can use a four-tier, three-tier, or
two-tier architecture.
Key SCM software vendors are I2, SAP (SAP Business Suite and SAP
Business All-in-One), Oracle (JD Edwards and PeopleSoft) and International
Business System (IBS).
Business Intelligence (BI)
BI is a broad category of applications and technologies for gathering, storing,
analyzing, and providing access to data to help enterprise users make better
business decisions. BI applications include the activities of decision-support
systems, query and reporting, online analytical processing (OLAP), statistical
analysis, forecasting, and data mining.
Key BI software vendors are SAS, Oracle, Cognos®, and Business Objects.
eCommerce
eCommerce is the use of Internet technologies to improve and transform key
business processes. This includes Web-enabling core processes to
strengthen customer service operations, streamlining supply chains, and
reaching existing and new clients. To achieve these goals, e-business
requires a highly scalable, reliable, and secure server platform.
Key software vendors are IBM (WebSphere) and BEA.
Chapter 2. Product positioning
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