Table of Contents
Advertisement
To record a call:
1.
While connected to a call, right-click on the conversation to open a
drop-down list.
Figure 18. Start Voice Record from Right-click Drop-Down List
2.
Scroll to Start Voice Record. The recording will be indicated by a
small, red cassette tape icon in the top right AltiView window. If the
Insert Recording Tone option is set, both parties will hear a beep
when the recording begins.
3.
To pause recording, right-click on the conversation and scroll to Pause
Voice Record.
4.
To end recording, right-click on the conversation and scroll to Stop
Voice Record. If the administrator has set to record to a centralized
location, contact your administrator for the location. If the system is set
to save the recording as the user's voice mail, the recording can be
heard through the AltiGen Voice Mail System.
Note: Depending on the size and number of recorded calls, this may
affect the system's resources.
Using Account Codes
If your system is set up to use account codes, you can associate calls to
specific codes for billing or tracking purposes.
Required account codes—If your extension has been configured for
required account codes, the system will prompt you to select an account
code from a popup window for all outbound calls.
AltiView Manual
29
Advertisement
Table of Contents
