Reconnecting To Altiview; Logging In Remotely Using An Ip Extension - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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Refer to the discussion in the next section for more information on
using IP extensions.
4.
Click OK to complete the login.

Reconnecting to AltiView

When a connection between AltiServ and AltiView is broken, AltiView
will pop a message box to inform the user and reconnect the call. Clicking
Yes will connect to AltiServ again without having to log back onto
AltiView to re-enter the extension number and password.
Figure 2. Reconnect to AltiView

Logging In Remotely Using an IP Extension

You can access AltiView from a remote location by using an IP extension.
All the call handling functions are the same as logging in locally, with the
exception of the ability to configure One Number Access. You can pick up
voice mail, forward local business office phone calls to another site such as
a home desktop PC, and even receive the phone calls as you would at the
office.
To use an IP extension, you must meet the following requirements:
• Your extension must be configured to use IP extensions by your
system administrator.
• You must have AltiGen-certified IP phone/adapter equipment.
Consult your system administrator or authorized AltiGen dealer for details
on obtaining and using any of these options. The IP Talk option is discussed
in the next section.
AltiView Manual
9

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Altiview 5.0a

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