Centrex Transfer - Altigen AltiView Manual

You can also transfer a call to voice mail before you answer it.
Transferring to Attendant
While connected to a call, click To AA/IVR on the main window. Select
the operator or an Auto Attendant/IVR to transfer to using the drop-down
list, sorted by number or by name.
You can also transfer a call to an Attendant before you answer it.
Figure 13. Transfer to Auto Attendant/IVR
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls according
to your "Enable Busy Call Handling" settings. See "Busy Call Handling
and No Answer Handling" on page 50.

Centrex Transfer

If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller's line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1. While connected to an outside caller from a Centrex trunk, type "F*"
in the number field on the GUI and then press the Enter key on the
keyboard.
2. After the user hears dial tone, type the second party's outside number
in the number field on the GUI and then press the Enter key on the
keyboard again.
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