Index - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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Index

A
AA state 11
Account Codes 29
ACT 5, 43
Activity 50
address
AltiGen Communications, Inc. ii
all calls recorded 28
AltiAgent
configuration 41
AltiGen Communications, Inc.
address ii
phone numbers ii
AltiView
configuration 41
answer options 51
Apply button 41
auto attendant 24
auto upgrade 4
B
busy call handling 50
Busy state 12
C
call handling 19–26
Centrex transfer 24
configuration 49
call history 37
call holding 22
Call Pending state 12
call recording 31
call states, defined 11
call transfer 22
call waiting 22
multiple 51
calls list 18
Centrex transfer 24
color selection 44
conference call 25
Conference state 12
configuration 41
call handling 49
general 42
message notification 51
One Number Access 51
station speed dialing 55
connected 12
D
databases 5
dialing
by name 21
by name search 21
by number 19
keyboard dialing pad 20
speed dial 21
dialtone 12
distribution lists 35
Do Not Disturb 50
downgrade procedure 4
drop from conference 27
E
enable
multiple call waiting 51
enable live call handling 51
enable multiple call waiting 51
enable single call waiting 51
Error call state 12
error messages 13
exit 11
external databases 5
F
flash button 22
forwarding all calls 49
forwarding voice mail 34
AltiView Manual
Index
59

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Altiview 5.0a

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