To record a call—While connected to a call, click the Record
button, or right-click the call and select Start Recording from the context
menu. While a call is being recorded, a round red icon appears in the call's
Record column. If your system administrator has set the Insert Recording
Tone option for your extension, both parties will hear a beep when the
recording begins.
To pause recording—Right-click the call and select Pause Recording.
To end recording—Right-click the call and select Stop Recording.
To listen to the recording—If the system is set to save the recording as
your voice mail, you can hear the recording through the AltiGen Voice
Mail System. If the recording is being saved to a centralized location,
contact the system administrator for the location.
Note: Do not enter an account code while recording, because doing so
will disconnect the call.
Using Account Codes
If your system is set up to use account codes, you can associate calls with
specific codes for billing or tracking purposes.
Required account codes—If your extension has been configured to
require account codes for all outbound calls, the Account Code dialog box
pops up prompting you to enter an account code for each outbound call.
The dialog box may or may not contain a list of account codes, depending
on how the administrator has configured your extension. After entering the
code, click OK.
If your extension configuration allows you to override the account code
requirement, you can either enter an account code in the field at the bottom
of the dialog box or enter # to bypass the account code altogether.
Optional account codes—You may enter an account code without being
prompted.
To associate a call in progress with an account code—Click the
Account button, or right-click the number, and choose Account Code from
the menu. The Account Code dialog box pops up:
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