Dialing By Name Or Extension; Dialing Speed Dial Numbers - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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• If you click Yes, AltiView inserts the trunk access code ("9") and long
distance number ("1") automatically.
• If you click No, AltiView dials this number out directly, and "7" is
treated as an IP trunk access code.
If the number you dialed is shorter than 10 digits (3-digit area code + 7-digit
number), AltiView sees the "7" as an IP trunk number, and dials this
number out directly.
Each time you answer the question Is "710" an area code? the result is
recorded in a text file, AreaPrefix.txt, so that AltiView will not have
to ask you again about that number. If you want to remove the number,
open the file, delete the number, then restart AltiView. The typical address
for the file is: c:\program files\AltiGen\AltiView\AreaPrefix.txt.

Dialing By Name or Extension

1.
Use the scroll list box above the dialing pad to select the name or
extension.
2.
Click the Dial button to place the call.
To search by name:
1.
Click anywhere in the text box above the dialing pad, then begin to
type the name of the person you want to call.
The dialing pad transforms into a list that displays matching names.
2.
Click the name you want.
The extension or number appears in the list box, selected for dialing.
3.
Click the Dial button to place the call.

Dialing Speed Dial Numbers

You can use either your own Station Speed Dial numbers or the System
Speed Dial numbers.
See Chapter 4, Configuring Your Station Settings for details on setting up
speed dial numbers.
1.
Depending on which type of speed dial number you want to call, click
the Station Dial tab or the System Dial tab.
2.
Choose the speed dial entry from the list.
3.
Click the Dial button to place the call.
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