Troubleshooting Flowchart - Toshiba Satellite A40 Maintenance Manual

2 Troubleshooting Procedures
2.2

Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
q Ask the user if a password is registered and, if it is, ask him or her to enter the
password. If the user has forgotten the system password, perform the following
procedure at the appropriate step in the flowchart in Figure 2-1:
q Verify with the customer tha t Toshiba Windows is installed on the hard disk. Non-
Windows operating systems can cause the computer to malfunction.
q Make sure all optional equipment is removed from the computer.
q Make sure the External USB floppy disk drive is empty.
2-2
2.2 Troubleshooting Flowchart
Satellite A40 Maintenance Manual (960-458)