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Appendix C: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, and the Baseboard Management Controller (BMC). See
"Server System References" on page xix
the server firmware and files, also update any drivers used for components you have
installed in your system, such as video drivers, network drivers, and SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
If you are unable to resolve your server problems on your own, see
page 99
Resetting the System
Before going through in-depth troubleshooting, attempt first to reset your system using
one of the methods below.
Soft boot reset to clear the system memory and reload the operating
system
Clear system memory, restart POST, and reload the operating system
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals
Reset the BMC and get it back to a stable state
®
Intel
Server System SR1520ML User's Guide
"Server System References" on page xix
for assistance.
Table 7. Resetting the System
To do this
for a link to the software updates. In addition to
for a link to this software.
"Getting Help" on
Press
<Ctrl+Alt+Del>
Reset button
Power off/on
button
Remove AC
power from the
server for one
minute
89
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