Troubleshooting Restore Jobs - HP BB118BV - StorageWorks Data Protector Express Package User's Manual & Technical Reference

To remove a piece of media that is lost or damaged physically, select the media on the Jobs and
Media view and delete it. When you use replacement media, Data Protector Express will automatically
format it if necessary.
To move media to an off-site location, create a new media folder called Off-site Media (or similar) in
your User/Group folder. Then use the Move command to move the media to this folder. If the media
is required by Data Protector Express during the rotation schedule, it will automatically create a new
media to replace the media that you moved off-site.
How can I tell when the next job will run and which media is required?
Click the Favorites view and select Instructions and Recent Logs.
You can also select the job and view the Logs property page to view information about a specific job.
How can I determine which files were not backed up?
Check the job log for any failed objects. Access the Logs page for the backup job and select the date of
the backup you want to check. Data Protector Express uses the text editor specified on the Preferences
screen to display the job log. Then you can save the log to a file after editing. Data Protector Express can
also print the log directly to the printer.
NOTE:
You are only working with a copy of the log. The original log is still available.

Troubleshooting Restore Jobs

I can't restore a backup to a different operating system.
Windows, NetWare and Linux systems store information in different formats.
For example, if you backed up NetWare information in a compressed format, Windows cannot read the
NetWare compressed data.
To restore to a different operating system, even to a different version of the same operating system,
you must create the backup in a generic format.
NOTE:
If you did not create your backup in a generic format, you may not be able to restore it to a different
operating system. You should either restore it on a similar operating system or create a new backup.
1. Access the backup job's Options page.
2.
Click the Advanced options button. The Advanced Options window for the job appears.
3. Deselect the Native data streams format option. When you run the backup job, Data Protector
Express decompresses the data and strips the information specific to the operating system before
backing it up.
NOTE:
You may lose security information under certain operating systems.
For additional information, see
314
Troubleshooting
Moving data between operating systems.