HP Brio BA200 User Manual
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HP Brio BA200 User Manual

HP Brio BA200 User Manual

For brio pcs; vectra pcs; kayak pc workstations
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See also: User Manual , Installation Manual
DiagTools Version 2.2
User's Guide
HP Brio PCs
HP Vectra PCs
HP Kayak PC Workstations

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Summary of Contents for HP Brio BA200

  • Page 1 DiagTools Version 2.2 User’s Guide HP Brio PCs HP Vectra PCs HP Kayak PC Workstations...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 3 User’s Guide...

  • Page 4: Who Should Read This Book

    What is DiagTools? The first step in solving a problem with a PC is diagnosis. HP’s DiagTools helps you diagnose hardware-related problems on a Brio PC, Vectra PC or Kayak PC Workstation. It is a series of tools designed to help you to: Verify the correct functioning of a Brio PC, Vectra PC or a Kayak PC •...

  • Page 5: Overview Of Diagtools

    The Support Ticket, which is a complete record of the test results and the PC’s configuration. The support ticket can be used to communicate the test results to your local or HP-dedicated Support Agent. This is described in chapter 5.

  • Page 6: More Information

    More Information More Information For more information about DiagTools, visit the HP Web site: http://www.hp.com/desktops/diagtools For more information about the HP Web site and HP Customer Care Service and Support, refer to page 34. English...

  • Page 7: Table Of Contents

    Running DiagTools from the HP “Recovery” CD-ROM... . 5 Running DiagTools from the HP DiagTools CD-ROM ... . 5 The Welcome Screen........6 2 Hardware Detection Overview of Hardware Detection .
  • Page 8 What is Detected ......... If a PC Component is Not Detected .
  • Page 9 6 HP Customer Care Service and Support Your HP Authorized Reseller ....... . 34 Hewlett-Packard Support and Information Services .
  • Page 10 Appendix A The Error Codes Error Code Overview ........0000h –...
  • Page 11 1000h – 10FFh: Multiple Processor Error Codes ....69 1200h – 12FFh: TI Card Bus Test Error Codes ....72 1300h –...
  • Page 12 English...

  • Page 13: Running Diagtools

    Running DiagTools This chapter describes how to run the Brio, Vectra and Kayak Hardware Diagnostics.

  • Page 14: Overview

    1 Running DiagTools Overview Overview This version of HP DiagTools is supplied on the following media: The special partition pre-installed on your hard disk. The HP PC Image Engineer - Image Creation and Recovery CD-ROM (for Vectra and Kayak), or Brio Assist CD-ROM (for Brio) supplied with your new HP PC.

  • Page 15: Before Running Diagtools

    Before Running DiagTools Before you run DiagTools, ensure that the following are correctly configured in the computer’s BIOS Setup program: No operating system is specified, which means that: if the menu has an item • Main , set it to Play OS if the menu has an item to select the operating system, set...

  • Page 16: Running Diagtools From The Special Partition On Your Hard Disk

    Try running DiagTools from a CD-ROM instead. Alternatively, if you have not stored any programs or data on your hard disk drive, you can use the Recovery CD-ROM supplied by HP to restore the disk image as it came originally from factory.

  • Page 17: Running Diagtools From The Hp "Recovery" Cd-Rom

    CD-ROM is configured to be the first device to boot from. 3 The main menu of the HP CD-ROM appears. Select the option to run the hardware diagnostics. DiagTools will start, displaying the Welcome screen (refer to page 6).

  • Page 18: The Welcome Screen

    1 Running DiagTools The Welcome Screen The Welcome Screen When you start DiagTools, you will see the following screen: Press to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time, except during the execution of the basic system test which takes several minutes.

  • Page 19: Hardware Detection

    Hardware Detection This chapter describes the hardware detection phase of the Brio, Vectra and Kayak version of DiagTools.

  • Page 20: Overview Of Hardware Detection

    2 Hardware Detection Overview of Hardware Detection Overview of Hardware Detection Hardware detection finds and lists the main PC’s hardware components. It also determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test.

  • Page 21: Hardware Detection Results

    2 Hardware Detection Overview of Hardware Detection NOTE Hardware detection may be so fast that this screen simply flickers on and off, without giving you time to read it. This is normal. The time required for hardware detection varies greatly between the different systems and different configurations.

  • Page 22: What Is Detected

    If your PC has one or more of the above components and it is not detected by DiagTools, then refer to “If a PC Component is Not Detected” on page 11. English HP Vectra VL600 Central Processor 64 MB Memory...

  • Page 23: If A Pc Component Is Not Detected

    PCI system that supports the SCSI controller. 5 If the problem persists, contact your local or HP-dedicated Support Agent for assistance. 2 Hardware Detection...
  • Page 24 2 Hardware Detection If a PC Component is Not Detected English...

  • Page 25: Basic System Test

    Basic System Test This chapter describes the basic system test performed by DiagTools.

  • Page 26: Overview Of The Basic System Test

    3 Basic System Test Overview of the Basic System Test Overview of the Basic System Test The basic system test is performed after hardware detection. The purpose of the basic system test is to verify the correct operation of the main PC’s hardware components.

  • Page 27: Test Result: Passed

    Support Ticket. Although no failure was detected, the Support Ticket will be effective for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.)

  • Page 28: Test Result: Failed

    3 Basic System Test Test Result: FAILED If you are a less experienced user, contact your local or HP- dedicated support agent for assistance. You may be asked by your support agent to conduct an advanced system test. You can repeat the basic system test if desired. To do this, press...

  • Page 29: What To Do If The Basic System Test Fails

    HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) If you are a novice user, contact your local or HP-dedicated support • agent for assistance. You can e-mail or fax them the Support Ticket.

  • Page 30: What Is Tested

    3 Basic System Test What is Tested What is Tested The basic tests include the following: Basic System Tests, to verify the correct functioning of the processor and subsystems: Basic processor functionality • DMA controller • Interrupt controller • Timer •...
  • Page 31 Keyboard tests: Keyboard controller • Keyboard clock line • Keyboard data line • VESA Video memory test USB test Other tests: Basic serial port test (does not include data transfer – this is an • advanced test) Basic parallel port test (does not include actual printing – this is •...
  • Page 32 3 Basic System Test What is Tested English...

  • Page 33: Advanced System Tests

    Advanced System Tests This chapter describes the advanced system tests. Individual PC components can be thoroughly tested using the advanced system tests.

  • Page 34: Overview Of The Advanced System Tests

    4 Advanced System Tests Overview of the Advanced System Tests Overview of the Advanced System Tests The advanced system tests can be used to test each of the PC’s components. These tests are more thorough and cover a wider range of functionality than the basic system tests.

  • Page 35: Help On Advanced Tests

    Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: At the bottom of the screen there is a one-line explanation of the test • currently selected in the menu. To get help for any test, simply move the selection bar onto the corresponding menu item.
  • Page 36 4 Advanced System Tests How to Run an Advanced System Test 1 At the top menu bar, select the component to test. The following components are available: • System • Memory • IDE • FDD • SCSI • KBD • Video •...

  • Page 37: Batch Tests

    Once the test has completed, a window appears indicating the result: Test Passed options so that you can select your next action: • Return to Main Menu to run another test. • Browse Current Test Errors the test you have just done. •...
  • Page 38 4 Advanced System Tests Batch Tests Selecting Batch Tests First, you must configure the batch test. To do this, use the Parameters Parameters • Batch Parameters number of passes. • Repeat Count each test is run, from 1 (run test once), to 256. •...

  • Page 39: What To Do If A Test Fails

    HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) 3 If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the Support Ticket.

  • Page 40: What To Do If You Get An Error Code

    HP-dedicated Support Agent. Sending Comments and You can email all information about missing error codes, as well as any Suggestions to HP comments and suggestions to the email address provided in the HP World Wide Web Site, at English http://www.hp.com...

  • Page 41: The Support Ticket

    The Support Ticket This chapter describes the Support Ticket, which is a record of the test results and the PC’s configuration.

  • Page 42: What Is The Support Ticket

    The Support Ticket is a text file that contains a complete record of the test results and the PC’s configuration. It is the most effective way of communicating this essential information to your local or HP-dedicated Support Agent. If necessary, you can e-mail or fax the Support Ticket to your support agent.

  • Page 43: Viewing The Support Ticket

    NOTE If you choose to store the Support Ticket on a floppy disk, ensure that the disk is formatted and has sufficient free space. If you want to keep a Support Ticket, ensure that you copy it to a safe place before creating the new one.

  • Page 44: Adding Comments To The Support Ticket

    5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can add extra information or your own comments to the Support Ticket. This can help your support agent solve the problem more quickly and effectively. CAUTION Do not remove any information from the Support Ticket.

  • Page 45: Hp Customer Care Service And Support

    HP Customer Care Service and Support...

  • Page 46: Your Hp Authorized Reseller

    Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage intended for, or not commonly used with the HP Brio, Vectra and HP Kayak computers. HP Authorized Resellers can also offer consulting services tailored to...
  • Page 47 Appendix A The Error Codes This appendix lists all error codes produced by the Hardware Diagnostics tests. A description of the error and a recommended action are provided for each error code.

  • Page 48: Error Code Overview

    Appendix A The Error Codes Error Code Overview Error Code Overview The error codes are categorized by component in ascending order: 0000h – 00FFh: System Error Codes 0100h – 01FFh: Memory Error Codes 0300h – 03FFh: Floppy Disk Error Codes 0400h –...

  • Page 49: 0000H - 00Ffh: System Error Codes

    0000h – 00FFh: System Error Codes Code Explanation 0001h Cannot load the MSW (Machine Status Word). 0002h Cannot load the GDT (Global Descriptor Table) Register. 0003h Cannot load the IDT (Interrupt Descriptor Table) Register. 0004h ARPL instruction execution error. 0005h LAR (Load Access Rights Byte) instruction execution error.
  • Page 50 Appendix A The Error Codes 0000h – 00FFh: System Error Codes Code Explanation 0009h Cannot enable the A20 line. 0010h 32-bit register read or write error. 0011h PUSHA(D) or POPA(D) execution error. 0012h Cannot access data through the FS or GS registers.
  • Page 51 Code Explanation 0020h NDP (Numeric Data Processor) is not ready. 0021h Cannot reset the NDP. 0022h – NDP control word read or write error. 0025h 0026h Cannot reset the NDP control word. 0027h NDP Tag word read or write error. 0028h NDP stack read or write error.
  • Page 52 Appendix A The Error Codes 0000h – 00FFh: System Error Codes Code Explanation 002Dh NDP stack pop error. 002Eh – NDP Tag word read or write error. 002Fh 0030h Read/Write test on DMA controller 1 failed. 0031h Read/Write test on DMA controller 2 failed.
  • Page 53 Code Explanation 0062h The Real Time Clock is running at a faster rate. 0063h The date and time read from Real Time Clock CMOS RAM are different from that of written. 0070h The battery backup unit that powers CMOS RAM has no power. 0071h Bad CMOS RAM checksum detected.
  • Page 54 Appendix A The Error Codes 0000h – 00FFh: System Error Codes Code Explanation 0077h Periodic time update cycle not occurring. 0078h CMOS RAM checksum error detected. 0079h CMOS RAM fails to hold data. 0080h This test runs on EISA systems only 0081h EISA software NMI test failed 0082h...
  • Page 55 Code Explanation 0090h PnP function 00 failed. 0091h PnP function 01 failed. 0094h Number of system device nodes is not the same as reported. 0095h One or more nodes have larger than reported size. 0096h ISA bus detected twice. 0097h No EISA bus system device node 0098h Motherboard has no EISA ID...
  • Page 56 Appendix A The Error Codes 0000h – 00FFh: System Error Codes Code Explanation 00A4h NVRam base address is invalid. 00A5h PnP function 42 failed. 00A6h PnP function 43 failed. 00A7h NVRam test failed. 00C0h Non-Intel processor. 00C1h Non-Pentium processor. 00C2h Non-MMX processor.

  • Page 57: 0100H - 01Ffh: Memory Error Codes

    0100h – 01FFh: Memory Error Codes Code Explanation 0100h ROM read error. DiagTools was not able to read from a ROM location. 0101h ROM not write-protected. 0102h BIOS cannot set the year to 2000 after 1999 midnight. 0120h Parity error at absolute memory location XXXXXXXXh.
  • Page 58 Appendix A The Error Codes 0100h – 01FFh: Memory Error Codes Code Explanation 0150h Failure at XXXXXXXXh, bit position bbh. 0160h There is an address short between bit xxh and yyh. 0170h RAM Refresh is not working. 0171h – RAM Refresh is slower or faster than 0172h expected.
  • Page 59 Code Explanation 01A3h L2 cache commands test failed. 01A4h L2 cache read/write test failed. 01B0h The pattern written at XXXXXXXX YYYYYYYYh was qqqqh. The pattern read back from that address was pppph. 01B1h Parity failure at XXXXXXXX YYYYYYYYh during pattern test. 01B2h The pattern written at XXXXXXXX YYYYYYYYh was qqqqh.

  • Page 60: 0300H - 03Ffh: Floppy Disk Error Codes

    Appendix A The Error Codes 0300h – 03FFh: Floppy Disk Error Codes 0300h – 03FFh: Floppy Disk Error Codes Code Explanation 0301h Undefined or invalid command in sequential test. 0302h Address mark not found in sequential test. 0303h Disk is write-protected. 0304h Requested sector not found in sequential test.
  • Page 61 Code Explanation 030Ah Bad sector flag detected. 0310h CRC or ECC data error in sequential test. 0311h ECC-corrected data error. 0321h Change line not working. 0322h Floppy Speed Error Drive. 0340h Seek operation failed in sequential test. 0341h Undefined or invalid command in random test.
  • Page 62 Appendix A The Error Codes 0300h – 03FFh: Floppy Disk Error Codes Code Explanation 0345h Reset failed in random test. 0347h Drive parameter activity failed in random test. 0348h DMA overrun error in random test. 0349h Attempt to DMA in 64 KB boundary in random test.
  • Page 63 Code Explanation 03EEh Data write/data read mismatch. 03FEh Diskette data read/write error in sequential test. 03FFh Diskette data read/write error in random test. Appendix A The Error Codes 0300h – 03FFh: Floppy Disk Error Codes Details/Parts to Check Floppy disk controller error. Check your floppy disk drive is installed correctly.

  • Page 64: 0400H - 04Ffh: Keyboard Error Codes

    Appendix A The Error Codes 0400h – 04FFh: Keyboard Error Codes 0400h – 04FFh: Keyboard Error Codes Code Explanation 0400h The HP Hardware Diagnostics utility received a keyboard controller interface error. 0401h The HP Hardware Diagnostics utility issued commands to keyboard controller and received improper responses.

  • Page 65: 0500H - 05Ffh: Scsi Error Codes

    0500h – 05FFh: SCSI Error Codes Code Explanation 0500h Error in SCSI device. 0502h SCSI device read error. 0503h SCSI disk read timeout. 0504h SCSI device write error. 0505h SCSI disk format failed. 0507h SCSI disk buffer error. 0508h SCSI disk random read error. 0509h SCSI disk random write error.
  • Page 66 Appendix A The Error Codes 0500h – 05FFh: SCSI Error Codes Code Explanation 050Ch Error in Partition Table. 050Dh Boot sector error. 050Eh Media error. 050Fh Inconsistent sector numbers. 0510h Cannot allocate memory. 0511h Positioning failed on tape drive. 0512h Tape read error.
  • Page 67 Code Explanation 0521h CD-ROM read error. 0523h CD-ROM play error. 0524h CD Selftest error. 0525h CD Open error. 0526h CD Close error. 0527h CD buffer error. 0528h Pattern compare failed. 0550h Read timeout. 0560h File not found. 0580h Cannot allocate memory. 0590h Command not supported.

  • Page 68: 0600H - 06Ffh: Serial Port Error Codes

    Appendix A The Error Codes 0600h – 06FFh: Serial Port Error Codes 0600h – 06FFh: Serial Port Error Codes Code Explanation 0601h Data written to port xxxxh was yyyyh. Data read back from the port was zzzzh. 0602h Interrupt identification register test failed. Serial port controller error. 0603h Data written to port XXXXh was yyyyh.
  • Page 69 Code Explanation 0609h FIFO trigger level test failed at port XXXXh. 0610h FIFO character timeout indication test failed at port XXXXh. 0611h FIFO data transfer test failed at port XXXXh. 0612h Baud rate speed test failed. 0613h Infrared register test failed at port XXXXh.

  • Page 70: 0700H - 07Ffh: Parallel Port Error Codes

    Appendix A The Error Codes 0700h – 07FFh: Parallel Port Error Codes 0700h – 07FFh: Parallel Port Error Codes Code Explanation 0701h Data written to port XXXXh was yyh. Data read back was zzh. 0702h IRQ Activation test failed at port XXXXh. 0704h ECP register W/R test failed at port XXXXh.

  • Page 71: 0800H - 080Fh: Sound Blaster Compatible Error Codes

    0800h – 080Fh: Sound Blaster Compatible Error Codes Code Explanation 0801h Stereo test failed 0802h Pitch test failed 0803h Volume test failed 0804h Playback rate test failed. 0805h Frequency test failed 0806h Speaker test failed Appendix A The Error Codes 0800h –...

  • Page 72: 0810H: Speaker Error Code

    Appendix A The Error Codes 0810h: Speaker Error Code 0810h: Speaker Error Code Code Explanation 0810h Speaker test failed 0811h – 081Fh: Windows Sound System Compatible Error Codes Code Explanation 0811h Stereo test failed 0812h Pitch test failed 0813h Volume test failed 0814h Playback rate test failed.

  • Page 73: 0900H - 09Ffh: Video Error Codes

    Code Explanation 0815h Frequency test failed 0816h Speaker test failed 0900h – 09FFh: Video Error Codes Code Explanation 0900h Video adapter memory read or write test failed. 0901h Video adapter attribute test failed. 0903h 80x25 mode test failed. Appendix A The Error Codes 0900h –...
  • Page 74 Appendix A The Error Codes 0900h – 09FFh: Video Error Codes Code Explanation 0904h 40x25 mode test failed. 0905h 320x200 mode test failed. 0906h 640x200 mode test failed. 0907h Video page selection test failed. 0908h Video adapter color test failed. 0909h 640x350 mode test failed.
  • Page 75 Code Explanation 090Ch VESA video mode test failed. 090Dh VESA video memory test failed. 090Eh DDC1 protocol failed. 090Fh DDC2 protocol failed. 0911h VESA mode video memory error. 0912h VESA mode video memory error. 0915h VESA mode video memory error. 0920h Wave pattern test failed.

  • Page 76: 0A00H - 0Affh: Cd-Rom Error Codes

    Appendix A The Error Codes 0A00h – 0AFFh: CD-ROM Error Codes 0A00h – 0AFFh: CD-ROM Error Codes Code Explanation 0A00h No CD in drive. 0A01h Eject fails on drive x. 0A02h Close failed on drive x. 0A03h Sequential data test failed, Drive x, Sector Y.

  • Page 77: 0C00H - 0Cffh: Ide Tape Error Codes

    Code Explanation 0A10h Random play test failed. No data in Drive x. 0A11h No audio tracks in the multisession CD in drive x 0A12h Number of audio tracks inadequate for the test. 0C00h – 0CFFh: IDE Tape Error Codes Code Explanation 0C01h No medium in tape drive n.

  • Page 78: 0E00H - 0Effh: Smbus (System Management Bus) Error Codes

    Appendix A The Error Codes 0E00h – 0EFFh: SMBus (System Management Bus) Error Codes 0E00h – 0EFFh: SMBus (System Management Bus) Error Codes Code Explanation 0E00h Register test failed. 0E10h Status test failed. 0E20h <test name> <read/write type> test failed. 0E30h LM75 register test failed.
  • Page 79 Code Explanation 0E53h 16LC63 (5V on board|12V on board|3.3V on board|2.5V on board|CPU0 core voltage|CPU1 core voltage|CPU0 thermal|CPU1 thermal|slot thermal|disk bay thermal|5V on slot|12V on slot|fan power voltage|3.3V on slot|-5V on slot|-12V on slot) measurement test failed. 0E54h 16LC63 (5V on board|12V on board|3.3V on board|2.5V on board|CPU0 core voltage|CPU1 core voltage|CPU0 thermal|CPU1...

  • Page 80: 0F00H - 0Fffh: Atapi Removable Devices Error Codes

    Appendix A The Error Codes 0F00h – 0FFFh: ATAPI Removable Devices Error Codes 0F00h – 0FFFh: ATAPI Removable Devices Error Codes Code Explanation 0F01h No ATAPI removable device present. 0F02h Write failed. 0F03h Read failed. 0F04h Seek operation failed. 0F05h Eject fails on drive x.

  • Page 81: 1000H - 10Ffh: Multiple Processor Error Codes

    1000h – 10FFh: Multiple Processor Error Codes Code Explanation 1000h Processors don't have unique IDs. 1001h Processor X failed to interrupt processor 1002h IPI physical mode test failed on processor 1008h MPI arbitration test failed. 1009h Cache coherency test failed. 100Ah Memory consistency test failed.
  • Page 82 Appendix A The Error Codes 1000h – 10FFh: Multiple Processor Error Codes Code Explanation 100Eh CPU speed error. 100Fh CPU count error. 1010h Configuration access mechanism test failed. 1011h TagRAM control register read failed. 1012h TagRAM control register write failed. 1013h Value read back from TagRAM control register is not the same as the value...
  • Page 83 Code Explanation 1015h The pattern read back from the cache is not the same as the pattern written. 1016h Tag Write with Data Read command failed. 1017h Tag Read with Data Read command failed. 1030h L2 Cache Pattern error. 1031h L2 Cache Parity error.

  • Page 84: 1200H - 12Ffh: Ti Card Bus Test Error Codes

    Appendix A The Error Codes 1200h – 12FFh: TI Card Bus Test Error Codes Code Explanation 1082h No extended memory available from HIMEM.SYS. 1083h No extended memory detected. 1200h – 12FFh: TI Card Bus Test Error Codes Code Explanation 1201h Unable to assign memory space.

  • Page 85: 1300H - 13Ffh: Usb Error Codes

    1300h – 13FFh: USB Error Codes Code Explanation 1301h Cannot find PCI resource. 1302h Register test failed. 1303h Frame test failed. 1304h Status test failed. 1305h Interrupt test failed. 1312h OHCI Register test failed. 1313h OHCI Frame test failed. 1314h OHCI Status test failed.

  • Page 86: 1900H - 1902H: Dvd Error Codes

    Appendix A The Error Codes 1900h – 1902h: DVD Error Codes 1900h – 1902h: DVD Error Codes Code Explanation 1900h Critical or command error. 1901h DVD seek test failed. 1902h DVD read test failed. 8000h: DiagTools Error Codes Code Explanation 8000h Fails in executing an external program.

  • Page 87: 9621H: Crystal Sound Error Codes

    9621h: Crystal Sound Error Codes Code Explanation 9621h Crystal sound test failed. 9630h: 3Com LAN Error Codes Code Explanation 9630h LAN card test failed. 9640h – 966Ch: Hard Disk Error Codes Code Explanation 9640h SMART error detected in BST (Basic System Test).
  • Page 88 Appendix A The Error Codes 9640h – 966Ch: Hard Disk Error Codes Code Explanation 9643h SMART error detected in AST (Advanced System Test). 9644h Drive is defective (AST). 9645h Invalid boot sector (BST). 9646h No bootable partition (BST). 9647h Bad cable detected (BST). 9648h Bad cable detected (AST).
  • Page 89 Code Explanation 964Ah Password protected hard disk (BST). 964Bh Hard disk damaged by shock (BST). 964Ch Hard disk damaged by shock (AST). 9660h Drive is defective (BST). 9661h Run media confirmation test (BST). 9662h Drive is defective (AST). 9663h Auto test error (BST). 9664h Invalid boot sector (BST).
  • Page 90 Appendix A The Error Codes 9640h – 966Ch: Hard Disk Error Codes Code Explanation 9665h No bootable partition (BST). 9666h Bad cable detected (BST). 9667h Bad cable detected (AST). 9669h Password protected hard disk (BST). 964Ah Hard disk damaged by shock (BST). 964Bh Hard disk damaged by shock (AST).
  • Page 92 DiagTools User’s Guide Part Number TBD...

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