Scan Problems; Basic Troubleshooting For Scan Problems - ScanSoft TEXTBRIDGE PROFESSIONAL EDITION 8.5 User Manual

S P
CAN ROBLEMS

Basic Troubleshooting for Scan Problems

Try these basic troubleshooting tips when you have problems
scanning.
Make sure the scanner works with the manufacturer's
software before trying it with TextBridge Pro software.
Make sure the scanner is powered on and ready.
Make sure the scanner is connected to the computer's SCSI
interface.
Make sure the scanner and all other connected SCSI devices
are turned on.
Turn the scanner power off, then turn it on again.
Make sure no two SCSI devices have the same ID. The
following IDs are typically used by the Macintosh:
ID 0 for the internal hard drive
ID 3 for a CD-ROM drive
ID 5 for Apple Scanners
ID 7 for the Macintosh computer
Make sure the SCSI chain is properly terminated.
Use a different SCSI ID for the scanner (between 1 and 6
inclusive).
Remove devices from the SCSI chain to isolate the problem.
Use shorter, high quality SCSI cables (18-24 inches each, less
than 20 feet total length).
Troubleshooting and Error Messages
A–23