Performing A Remote Diagnostic Operation - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ADMINISTRATION QUICK START 10.3 Quick Start Manual

Delegating Remote Control rights to a Remote Operator.
Regaining control from the Remote Operator.
Terminating a Remote Session.
After the Remote Control session has been established for the managed device in the
Collaborate mode, the other remote sessions on the managed device are Remote View
sessions.
Shared: Allows more than one Remote Operator to simultaneously control the managed
device.
Exclusive: Allows you to have an exclusive remote session on the managed device. No
other remote session can be initiated on the managed device after a session has been
launched in Exclusive mode.
Session Encryption: Ensures that the remote session is secured by using SSL encryption
(TLSv1 protocol).
Enable Caching: Enables caching of the remote management session data to enhance
performance. This option is available only for Remote Control operation. This option is
currently supported only on Windows.
Enable Dynamic Bandwidth Optimization: Enables detection of the available network
bandwidth and accordingly adjusts the session settings to enhance performance. This option is
available only for Remote Control operation.
Enable Logging: Logs session and debug information in the
file. The file is saved by default on the desktop if you launch ZENworks
vncviewer.txt
Control Center through Internet Explorer and in the Mozilla installed directory if you launch
ZENworks Control Center through Mozilla FireFox
Install Remote Management Viewer: Click on the Install Remote Management Viewer link
to install the Remote Management Viewer. This link is displayed only if you are performing the
Remote Management session on the managed device for the first time or if the Remote
Management Viewer is not installed on the managed device.
6 Click OK to launch the session.

4.4.4 Performing a Remote Diagnostic Operation

1 In ZENworks Control Center, click the Devices tab.
2 Navigate the
Servers
manage.
3 Select the device by clicking the check box in front of the device.
4 In the task list located in the left navigation pane, click Remote Diagnostics to display the
Remote Diagnostics dialog box.
or folder until you locate the device you want to
Workstations
novell-zenworks-
*
.
Device Management 57